DAVID A. SCILLUFO
7150 E. Rocky Ridge Dr. 
Tucson, AZ 85750
(520) 529-5018
dscillufo@comcast.net

Professional Experience:

February 2001 to December 2002
Convergys, Tucson, AZ (formerly known as Keane prior to February 2001)

Support Professional.
Responsibilities include providing telephone technical support for Microsoft products, primarily Windows XP operating system, plus Microsoft FrontPage and American Express merchant software.

February 2000 to February 2001
Keane, Inc. Tucson, AZ

Support Professional.
Responsibilities include providing telephone technical support for Microsoft products, primarily Windows Millennium Edition, 98 and 95 operating systems.

January 1998 to February 2000
Intergroup of Arizona, Tucson, AZ

Customer Service Representative.
Responsibilities included receiving telephone calls from members, providers, and potential members. I assisted members with questions regarding insurance coverage, benefits, claims processing, authorizations and eligibility. I also was involved in special projects.

June 1995 to January 1998
Walgreens, Tucson, AZ

Assistant Store Manager.
Responsibilities included managing all store operations, directly supervising and training employees, ordering, receiving and controlling store inventory, processing store funds, completing daily reports, maintaining store appearance and assisting customers.

January 1995 to May 1995
K-MART Corporation, Phoenix, AZ

Management Trainee/Assistant Store Manager.
Responsibilities included maintaining store appearance, managing product assortment, promotional displays, maintaining unit and pricing integrity, inventory preparation, setting store layouts and customer service.

Education:
1990 to 1994
University of Arizona, Tucson, AZ
BSBA/Marketing. Cumulative GPA 3.0

1987 to 1990
William Rainey Harper College, Palatine, IL
Associates in Arts/General Business/Criminal Justice. Cumulative GPA 3.3

Computer Experience:
I have supported Windows 95/98/ME & XP and have experience using Windows 2000 Professional and NT. I have experience using Microsoft Office, WordPerfect and Lotus Notes. I have exceptional knowledge of the Internet, including web page design, using HTML and FrontPage. I completed Windows 98, Windows 95, Millennium Edition and Windows XP Technical Support Training Programs.