05/29/03

Cindy Vatcher

11 Western Hts.

Portugal Cove, NL A1M 3A6

(709) 895-3758

Email:  cindyvatcher@roadrunner.nf.net

Objective:  To obtain employment which actively utilizes my education and experience.

Summary of Qualifications

·   Completing the last year of Bachelor of Arts program

·        Over three years of office related experience

·     Over three years of customer service experience

·     Excellent organizational and interpersonal skills

Education

Bachelor of Arts                                                            Expected Graduation 2004

Memorial University of Newfoundland, St. John’s, NL

Certificate of Criminology                                             Expected Graduation 2004

Memorial University of Newfoundland, St. John’s, NL

First year of General Studies                                       1996

University of Prince Edward Island, Charlottetown, PE

High School Diploma                                                     1995

Gander Collegiate, Gander, NL

Survey Interviewer                                                           October 2001-2002

Dept. Youth Services and Post Secondary Education              February 2003- May 2003

St. John’s, NL

Proficient use of telephone system, computer, database and internet. Outbound calling to respondents. Gave all respondents needed information regarding employment and training. Entered all data received into database. Searched the World Wide Web for information used in processing of the survey. Supervised employees during times when supervisor was unavailable. Trained new employees.

Personal Assistant                                                         October 2001-March 2002

Norma Miskell, St. John’s, NL                                                   

Typed letters using MS Word. Created insurance templates and invoices within MS Excel environment. Compilation of all specific information into categories and sorted accordingly. Documented inventory of all personal assets for insurance company and employers’ personal use.

Customer Service Representative                              March 2001-September 2001

Convergys Call Centre, St. John’s, NL                                         

Technical support for cable internet provider. Answered billing questions and accurately used 4 databases simultaneously to find and process data. Listened attentively to customers’ needs and concerns; demonstrated empathy. Solved problems that were sometimes unstructured and that required reliance on conceptual thinking. Confirmed customer understanding of the solution and provided additional customer education as needed.

Customer Service Associate                                              January 2001-April 2001

Wal-Mart, St. John’s, NL                                                                       

Ensured stock was ordered and all stock was accessible to the customer. Aided customers in locating specific items within the store. Completed up training on in store computer system. Lifted large and sometimes awkward boxes and organized stock area.

Bookkeeper/Cashier                                                          Summer 2000

McCormack Enterprises, Gander, NL                                      September 1996-May 1998

Responded to in-person and telephone customer inquiries regarding vehicle servicing and alternative transportation equipment. Completed daily inventory and auditing. Performed a variety of administration duties including processing incoming and outgoing mail, filing, bank deposits, and mailing monthly invoices. 

Demonstrated Skills and Abilities

Administrative and Computer Skills

·     Knowledge of various computer programs including the MS Office Package

·     Efficiently performed clerical duties such as: faxing, filing, photocopying, invoicing, correspondence, entering data

·         Created insurance templates within MS Excel

·         Competently managed a community project, organizing volunteers and ensuring project ran smoothly

·         Familiar with various Internet applications

Communication/ Interpersonal Skills

·      Effective communicator both in person and over the phone

·      Chaired provincial meetings with youth concerned with drinking and driving

·      Successfully worked as part of a team

·           Experience supervising and training employees

·           Knowledge summarizing results

·           Good understanding of societal development

·           Productively completed presentations for both committees and university courses

Research Skills

·     Conceptual and practical knowledge of various types of surveys

·     Extensive experience designing and interpreting various types of questionnaires

·        Conducted research on the WWW using Internet applications

·        Compiled research and prepared reports on results of research

·        Knowledge of Community Resources

Volunteer Experience

Youth Attendant, Beachy Cove Elementary School                                 2001

Community Member, Gander and Area Crime Prevention                        1990 - 1998

Youth Assistant, Gander Academy Kindergarten                                     1994 - 1995

Chairperson,  Students Against Drinking and Driving                                 1992 - 1995

VP Finance,  Provincial Students Against Drinking and Driving                    1993 - 1994

Candy Striper, James Paton Memorial Hospital & Lakeside Homes           1991 – 1994