This is not a five star resort. My friend and I stayed at the Royal Solaris last week and were very
 disapointed. The all-inclusive resort is on its way out and is failing under poor managment.

 The food is low quality (camp-style). All dinners were buffet consisting of the same food as the night
 before.

Only one restaurant (buffet) was open for dinner and it was poor. The hotel advertises 3-4 restaurants, but
 none were open. Fish was labeled to be salmon or mahi mahi, but was clearly some tasteless white fish. All
 meat was over-cooked, flavorless and tasted like jerkey. No decent vegetables or salad. The best food was
 at the snack bar.

The front desk staff was particularly rude and disinterested. Many staff members were just standing around
and when asked for assistance were not helpful. Front desk staff would say they would do something, but
when we returned as directed, nothing was done and they appeared baffled. Angel (concierge) was the
exception. He was helpful and nice.

Upon arrival, the front desk staff did not direct us to the room and when asked they pointed in the
direction of the elevator. Well, we knew we could handle it from there. Our room was the 400 series;
however, there is no fourth floor - 3 was the highest floor # in the elevator. Pressing 3 led us to rooms in
the 600. Eventually, we learned that we were to press 1 - which lead to rooms in the 1400 series. Upon
exiting the elevator there are no posted room signs that indicate the 400 series. Eventually we figured it out.
Signs directing which banks of room are where would be helpful. That, or helpful staff...

The hotel itself is in disrepair. This is particularly bothersome because it is a new resort. Broken light
fixtures with exposed wiring, burned out light bulbs, cracks and broken plaster, large sections of tiles
missing and splits in the wooden room doors were common. The tile on the pool bottoms was missing in
large areas (3-4 feet in diameter). Some guests found it entertaining to find the loose tiles on the bottom
and bring them to the pool edge.

The grounds were only marginally maintained with many weeds and uninteresting landscaping. There were
not enough umbrellas for the guests at pool side.

The room was adequate, but only one towel, one key for two people (they didn't have a second), no
shampoo, no coffee (but a coffee maker/condiments), no hotel information guide, no paper and getting to
the room is an adventure. It took two days to get a second key and the manager had  to borrow our key
for a day to go to town to get a copy made!

At least half of the hotel is closed down. It is suffering and we were sorry to see that, but our vacation time
and $ is limited, so we were very sorry we selected this hotel. We did hear that the neighboring all-inclusive
was everything the visitors had hoped for - fantastic food, drinks, staff and quality.

 Staff entertainment was sad. One night the hotel director came on stage and apologized for the hotel and
 asked that we all get up and join hands in song. It was too much to take.

This is a 2.5 star hotel - not recommended.