Ajay Kumar Agarwal Bombay, INDIA personal web-site: www.agarwaal.com Res.Ph: (+91-22-)28540492 Mobile : +91-9821695271 Email: ak@agarwaal.com 24+ years of international experience in IT solutions, Software development, Product development, Consulting, Deployment of MIS and Telecom systems. Strong in Leadership, accept challenges, Ability to setup Operations from scratch, Garner team for start-ups, Professional management of Software Centers and Product Development processes, Architecting and Deploying IT solutions, Product management, Program management Responsibilities included Business development and marketing internationally, Clientele development, closing deals from sourcing to customer satisfied implementation to repeat orders. Geographical areas covered and personally worked in have been mainly USA, UK, South Africa, Singapore, Germany, Switzerland, Dubai, Far East & Middle East markets CV of Ajay Kumar Agarwal -------------------------------------------------------------------- July,2007 _______________________________________________________________________ GOALS * SETUP & HEAD an Information Technology company or * HEAD the IT/MIS function of a large Corporate If need be, set these up from scratch and manage them professionally (Good References; available upon request) EXPERIENCE : 24+ YEARS * wide International Exposure * Setting-up & Managing an IT company / SBU from scratch * Software Projects / Product Management / IT operations * Deploying & Managing MIS systems, ERP solutions, IT Infrastructure, Telecom systems, Networks mgmt. * IT Consulting & Training * Marketing/Business Development responsibilities in both domestic & overseas markets * Experienced in USA, UK, South Africa, Singapore, Germany, Switzerland, Dubai, Far East & Middle East Markets STRONG POINTS : * Leadership, Business acumen, Operational and Commercial skills * Setting up operations & development centers from scratch, garnering team * Professional approach, QA initiatives, achieving ISO 9000 and SEI-CMM certifications * International & Domestic marketing, creating alliances & partnerships * Exposed to and experienced in markets of USA, UK, South Africa, Singapore, Dubai, Far East and Middle East * Taking the co. IPO, Practical knowledge of Govt. Rules & regulations for Exports * Well aware of applicable Corporate, Taxation, Establishment, & Foreign Exchange laws Expertise & Domain Knowledge in : * Software development life-cycle * ERP - Oracle Applications, Oracle Retail Retek, Avalon, MFG/Pro, Baan * Departmental Stores, Retail Superstores Chain, Logistics * FMCG Cos. * Hotels & Restaurants * Banks * Manufacturing Cos. * Stock-Exchange, Financial markets * IT-enabled services * MIS * Internet, Intranet Applications * Messaging Systems * CAD * Training * Industrial Automation, Process Control * Bio-Informatics Education : B.Tech. /Indian Institute of Technology Kanpur INDIA / 1st Class / 1982 Post-Graduate Training in Software Engineering at same institute IIT Kanpur (1983) Worked/Travelled : USA, UK, Germany, Switzerland, Singapore, South-Africa, Thailand, Indonesia, Saudi Arabia, UAE Dubai, Abu Dhabi, Bahrain, SriLanka Professional bodies: Life-member of Computer Society of India (CSI) Member NASSCOM, National Association of Software Companies, India Age 47 years, Good Health, 2 college-going children _________________________________________________________________ PRESENT JOB 2006 - continuing : Group CTO Chief Technology Officer for a Retail Superstores MNC Co. • Select & Implement ERP packages namely : - Oracle Applications (Oracle Financials, Oracle PO, Oracle HRMS, Oracle CRM, Property Manager etc.) - Oracle Retail (Retek, 360 Commerce POS) - Inventory Management (Manhattan, Voyager) At other companies/locations : SAP, Microsoft Dynamics/Navision • Create IT team & Infrastructure, Manage Internal IT /MIS across 23 locations in INDIA, Manage IT staff of 100+ • Provide Leadership in automation, IT Audits & Process reviews, Design + Implement SOPs • Manage IT costs & IT budgets _________________________________________________________________ PAST JOBS · HEAD the IT & Software practice of the Co. · Provide LEADERSHIP and MANAGE - Technical, Operations, Marketing, and Commercial functions · Set-up Software & Product development facility from scratch. Outline Business plans and strategy. Hiring the team, Retention Policies, Managing center professionally · Serve Asia-Pacific region for US parent co. for all IT & Software services, Product management, global customer support, and Business Development · Set Organisational goals and Overall strategy, Establish various Functions, Set Development Processes and Quality Standards · Focus on (1) Software / Product development (2) Architecting IT Solutions & their Deployment (3) International Marketing, creating Alliances & Partners · Allocation of resources, Set priorities and work schedules, Company Budgeting and set Targets · Controlling multiple projects at the same time, Cost estimates, Presentation to clients/users, Freezing specs. & Closing deals, Architecting solutions, their Development & Deployment, Budgetary control, Delivery management within time & budget · Enforce use of Structured Methodologies SSADM, IT project management tools, CASE tools, QA & Testing processes, and Documentation standards · Design & deploy IT Infrastructure, VOIP, Telecom networks, remote Networks Mgmt., LAN/WAN, leased Terresterial lines / VSATs, Video-conferencing, Backup & Recovery procedures, Linux based Email servers, Email surveillance · Achieving ISO 9000 & SEI-CMM certifications, initiate People-CMM practices · Hiring staff, retention & training programs, ensuring professional HR practice & work culture, managing professionals · Business Development, International & Domestic Marketing set-ups, creating Alliances & Channel Partners, Vendor development (Full career history on further pages) _________________________________________________________ PAST CAREER HISTORY 2002 - 2005 : CEO Boston Labs, Bombay INDIA (www.boston-labs.com) Asia-Pacific center of Brightone Inc., Boston, USA (www.brightone.com, http://mail.brightone.com) INDIA/Asia-Pacific center provides software development, customisation & implementation, business development & online marketing, and support services including help-desk to parent USA Co.; IT Solutions & ERP implementation in local markets 2001 : Management Consultant to IT cos. spread over Singapore, South Africa, Dubai, Abu Dhabi, and Sri Lanka (www.sscomp.com.sg, www.macrosys.com.sg, www.momento2000.com) 1999-2001 : Director & CEO, Raasi Enterprise Solutions Ltd., Pleasonton, CA, USA; Bombay & Hyderabad (www.raasisoft.com) 1997 - 99 : Executive Manager & Head - Networks Division, Tata Infotech Ltd. (Tata Unisys), Bombay INDIA (www.tatainfotech.com, www.tatainfotech.co.in) 1993 - 96 : Sr. Manager Software/Projects in USA h handled multiple projects on AS/400 in Maryland, USA * Jakarta, Indonesia * Riyadh, Saudi Arabia 1990 - 93 : General Manager-Software Exports, EastWest Software Technologies, New Delhi, INDIA 1984 - 90 : Corporate IT/EDP/MIS Manager-J.K. Singhania Organization, New Delhi, INDIA 1982 - 84 : Software Engineer / Research Associate Computer Science Deptt. Indian Institute of Technology, Kanpur, INDIA ______________________________________________ EXPERIENCE & CAREER HIGHLIGHTS * Total experience 24+ yrs in senior management positions with - Leadership, SBU/Profit-center Head - Technical hands-on along with Management/Business responsibilities - Intellectual Property build thru Solutions / Products * Experience range covers : - Retail Superstores, ERP, Logisctics, Bio-Informatics, FMCG cos., Systems Integration - Manufacturing Co. / Banks / Hotels / Retails & Logistics / Financial Markets - Industrial Automation / Real-time Process Control, CAD, - Internet/Intranet, WAN Networks, Remote Network Mgmt., Web applications - Set up from scratch & manage the IT & Telecom facilities, Software centers - IT consulting, Software exports, Internal IT / MIS needs, Training * Managed development process & Centers of 100+ professionals with multiple on-going projects at the same time. * Widely travelled and experienced in dealing with top Managers & Directors of companies of different countries, languages and cultures. First-hand knowledge of USA, South Africa, Singapore, Dubai, Middle East, & Far East ___________________________________ Applications expertise & DOMAIN Knowledge RETAIL SUPERSTORES CHAIN / DEPARTMENTAL STORES / TRADING COS. - Planning & procurement, Merchandising, P.O.s, Invoices, On-line product search, retail orders, point of sales POS with cashiering and bank's verification of credit cards, GRNs, warehousing, delivery of goods, customer service/ repairs, Inventory control, Purchases, Financial accounts, Personnel / HRMS system. Client Work/Platform Year SONY Corpn., Hewlett Packard 9000, HP/UX, ORACLE, TCP/IP, 1994 (Amcol Graha, MangaDua Apple Macintosh, Power PC, Credit card verifiers, Project), Jakarta, Point of Sales (POS) machines, link to Cashier register Indonesia MNC Co. chain of Supertores & Hypermarkets, Europe, INDIA, Middle East 2006-Continuing IBM /AIX, ORACLE Applications ERP, Oracle Retails Retek, ORACLE HRMS, 360 Commerce, MPLS network, VSATs, IBM / Epson Point of Sales (POS) machines, Cymbal Hand-held devices BIO INFORMATICS : Computational services to Bio-Technologists and R&D of Pharmaceutical Industries; Representation of packages from US cos., their support and local customisations; Emphasis on new Drug Discovery systems on all its stages from Leads to Evaluations to Clinical Trials to Clinical Applications till a new medicine is established as per GLP practices of US FDA authorities Worked for joint-collaboration with IIT Bombay, interacted with Singapore Govt. (Economic Development Board) for setting up a center there, Alliance & vendor relationship development in USA with CuraGen, Rosetta Bio-Software, Amersham Biosciences, Tripos, Accelrys and in India with Center for Bio-Chemical Technology Delhi, IIT Bombay, Strand Genomics Hyderabad etc. INTERNET & INTRANET / VSATs & CABLE NETWORK : Hands-on experience of setting up 64 Kbps leased line networks for Data / Voice and VSATs network for WAN operations; Use of IP, X.25, IXP, POP etc. protocols and Interconnections with LANs in different cities world-wide, high-speed INTERNET link; Implementation of world-wide E-mail and Video-conferencing, MIS & Intranet applications etc. Client/Employer Work Year Tata Infotech Ltd, Design & Implement world-wide network based on VSATs 1997 Bombay, INDIA and 64 Kbps leased lines for internal communication & MIS applications Spargo Consulting, Designing and setting-up of a Call Center with 100+ 1996 UK seats Teleglobe, Feasibility study and preparation of a project report 1996 Canada for being an Internet Service Provider, identification of business partners for it Ashok Leyland Consultancy assignment of designing Internet Backbone 1997 Information for its client (an Indonesian Govt. Co.), identifying Technology Ltd.'s technologies and vendors for its various needs, setting-up (ALIT) subsidiary the required team to implement and operate this infra- structure - do - Feasibility tests of combining data with TV signals 1997 on an existing private cable network (then used only for TV broadcasting), for usage such as Stock Exchange rate broadcast and Order routing, Turbo Internet, Advertising/ Marketing on cable for reaching masses STOCK-BROKING / FINANCIAL SERVICES - from concept to implementation to marketing a nation-wide network of computers for sub-brokers for on-line real-time trading of stocks on three automated stock exchanges of India - BSE, NSE and OTC. Use of satellite communications (VSATs) and X.25 / X.28 switching to perform real-time information dissemination and automated message (order) routing. Automation of Back-office and Custodial functions and integration with front- office(dealing)system for on-line margin checking Client/Employer Work / Platforms Year DSJ Securities Stratus system, VOS, TCAM application, proprietary 1994-96 Corpn. Ltd. AppleTree database, Sun systems, C, Cisco routers, Eicon technology, Broadcast methodology, VSATs, 64 Kbps leased lines, X.25 / IP / IPX protocols, Remote Access Server - do - Value-added services, E-mail, Corporate Databases, 1995-96 (sister company) services etc. using the same network. MANUFACTURING COS. - All conceivable commercial applications for Corporate Office and for Works including Financial accounting (GL, AP, AR), Invoicing Sales accounting and forecasting, Personnel information system and payroll Spares Inventory control, Finsished goods inventory, Raw Material Requirement planning, Purchase management, Optimum product mix, Shares & Debentures transfers & warrants Fixed deposits from public. Client/Employer Work/Platform Year J K Synthetics Ltd., UNIX mini, Data General MV4000, INFOS, COBOL 1984-87 Delhi & Kanpur,India Ester India Ltd, UNIX mini, ICL DRS 600, INGRES, COBOL 1987-90 Delhi & Nainital,India Bhadrachalam Paper Mills Novell LAN, dBase IV, SQL 1989-90 Hyderabad, India Punsumi Capacitors, UNIX mini, ORACLE, SQL, C, CASE tool 1989-90 Jaipur & Bhiwadi, India Hindustan Zinc Ltd., UNIX mini, INGRES, PC software, CASE tool 1989-90 Udaipur, India Hyderabad Asbestos Ltd., UNIX mini, ORACLE, SQL, C, CASE tool 1989-90 Faridabad, India Amtrak, USA IBM AS/400, OS/400, COBOL 1993-94 Systems Development IBM AS/400, LANSA CASE tool, UNIX mini, SYBASE 1993-94 International, USA Infotimur Sistimata, UNIX mini, SYBASE 1994 Jakarta, Indonesia BANKS : AUTOMATED CHEQUE CLEARING SYSTEM - Planned, designed, developed, implemented and operated the complete solution for automating the cheque clearing system based on MICR for a very large bank and managed the complete facility on BOO i.e. build-operate-own basis. Client Work/Platform Year State Bank of India, Unisys DP-500, DP-250, DP-35 machines with 1999 Bombay imaging and OCR / MICR tecghology, Orcale DB, Visual Studio, Windows NT BANKS : OVERALL OPERATIONS - Personal Banking, Accounts, Institutional Accounts, Personnel division, etc. covering like Primary ledger, Cash scroll Cash payments book, etc. (Systems study & analysis only). Use of BANKMASTER package of Kindle Co. USA. Client Work/Platform Year State Bank of India, UNIX mini, CASE tool 1991 New Delhi, India Bank Bumi Daya and NCR, IBM AS/400, S/36, OS/400, 1994 Jakarta, Indonesia ATM, UnixWare, C HOTEL - Reservations, Check-in, Check-outs, Billings, Back office accounts Inventory Control, Purchase management, Financial Accounts (GL, AP, AR, Sales) Personnel system with payroll, Kitchen order tickets, Point of sales cashiering, Customer's database, etc.. This was developed as a PRODUCT and allowed configuration by parameterization by the user as per his requirements Client Work/Platform Year Krishna Oberoi Hotel UNIX mini, ORACLE, SQL, C, CASE tool 1989-90 (5 star deluxe hotel) Hyderabad, India Seven Seas Computers Windows NT, SQL server, Power Builder, C 2000-01 Dubai & Maestrosoft, Singapore GOVT. DEPARTMENT/MINISTRY - Human Resources information system meant for ministry senior officials to manage personnel administration on country-wide basis covering all stages of recruitments, training, absorption, deputation, foreign postings, promotions, retirements of staff. Client Work/Platform Year Govt. of India, DOT NOVELL LAN, dBASE IV, CASE tool 1990-92 Department of Telecom New Delhi PROCESS CONTROL - from process flow charts to systems flow charts, real-time software development, simulation, implementation, training users, emergency procedures. Employer Work/Platform Year Ester India Ltd.,India Fisher Controls CP-250, Assembly language, 1987-89 and Monsanto Chemicals FORTRAN, PLCs of Allen Bradley, Taylor Instruments, USA and Siemens CAD - Simulation. (Sand Model Project for Defence Deptt.) Employer Work/Platform Year Indian Institute of Technology Digital DEC-10, FORTRAN, Pascal, GPGS 1983-84 Deptt. of Computer Science PLOT-10, Tektronix equipment, & plotters (Defence Deptt. Project) TRAINING - Preparation of training material and actual training in RDBMS concepts, ORACLE, INGRES, SYBASE, SQL, use of CASE and Structured Techniques/methodology, UNIX, PC software, etc. Client/Employer Work/Platform Year Burmah Shell, Nigeria UNIX, ORACLE 1990 Hindustan Zinc Ltd. UNIX, INGRES, PC software 1989 Udaipur, India Indian Oil Ltd, PC Software 1990 New Delhi, India Hyderabad Asbestos Ltd. UNIX, ORACLE, PC software 1990 Faridabad, India EastWest Software Use of CASE tool, Project Mgmt. Methodology, 1990-93 Technologies, SSADM Structured techniques of Systems Analysis New Delhi, India _____________________________________________________ DETAILED CAREER HISTORY 2001 - continuing : CEO Boston Labs (www.boston-labs.com) Asia-Pacific center of Brightone Inc., Boston, USA (www.brightone.com, http://mail.brightone.com) Deatils already given in the beginning 2001 : Management Consultant to IT cos. spread over Singapore, South Africa, Dubai, Abu Dhabi, and Sri Lanka (www.sscomp.co.ae, www.macrosys.com.sg, www.momento2000.com) * Streamlined the existing IT & Software operations of the co. * Establish Quality Processes, set-upSoftware Development complete life-cycle * International Marketing and Business development 1999 - 2001 : Director & CEO, Raasi Enterprise Solutions Ltd., Bombay & Hyderabad, and Pleasonton, CA, USA www.raasisoft.com * Setup an IT company for software exports from scratch with venture funds from Raasi Group of Hyderabad, India (Group Turnover > 450 crores ~100 M US$) * Providing LEADERSHIP and MANAGING - Technical, Marketing, Commercial and Administrative functions * Set-up development centers from scratch in Bangalore and Madras, Installed systems and technical man-power strength of 100+ professionals, Overseas and domestic marketing, Govt. liaisoning * Gearing the company for software exports; having focus on (1) Custom Software (2) IT-enabled services (3) On-site IT Consulting (4) Portal building * Define goals, Setting priorities. Establish systems, processes, and standards Hire professionals & senior managerial staff, Interface with H/W+S/W vendors * Gearing for ISO 9000 & SEI-CMM certifications * Operational responsibilities - Setting quality standards & methodologies, Presentations to clients, Negotiations and closing of deals, Management of several projects simultaneously * Overseeing users requirements studies, specifications design & development, Resource allocations & scheduling of man-power and systems * Busines Turnover 4.5 crores (US$ 1M), 100+ employees, totally professional approach, 3 Software Technology Park (STPI) registered software/IT centers in INDIA - Bombay, Hyderabad, Bhuvaneshwar * IPO planning, ESOP implementation, Global & Domestic Marketing 1997-1999 : Executive Manager & Head - Networks Division, Tata Infotech Ltd. (earlier Tata Unisys), Bombay INDIA (www.tatainfotech.com, www.tatainfotech.co.in) * Complete IT solution & facilities management for cheque clearing system at State Bank of India, Bombay from scratch * Networks & Telecom systems for own operations worldwide. On-line connections to Internet and UNISYS Corpn., USA * IT / Network solutions including Internet & Intranet applications, Linux based own E-mail network, VOIP on Networks, Internal IT & MIS systems, world-wide Video-conferencing, 64 Kbps leased lines, ISDN lines * Productize IT / Telecom solutions developed internally; Build expertise on Networks Management applications like IBM Tivoli, HP Open-view, Cisco-Works * Network of VSATs, 64 Kbps leased lines, X.25 protocol and fault-tolerant hardware of Stratus * Responsible for conceptualising, creating and marketing from scratch a nation -wide WAN & LAN network of computers for a corporate broking house for on-line real-time trading of stocks on the automated stock-exchanges - NSE and BSE using screen based trading systems, for a corporate broking house of India; Automation of Back-office and Custodial functions. Integration with front-office (dealing) system for on-line margin checking. 1993 - 97 : Manager - Software & Projects, USA * Managed development of a product/tool for automatic conversion of RPGII & RPGIII programs to RPG400 code for migrating applications from S/36 & S/38 to AS/400 * Manage severla projects and project teams simultaneously - Maryland, USA (IBM migration projects, AS/400, RDBMS projects) - Jakarta, Indonesia (ERP package - AVALON, Oracle, HP/UX, HP9000) - Riyadh, Saudi Arabia (KONDOR - Portfolio Management system, Oracle) 1990-93 : General Manager - Software Exports, EastWest Software Technologies New Delhi INDIA * Set-up software exports operations from scratch. Headed marketing in USA, Europe, Singapore, Saudi Arabia, Bahrain, etc. * Formed a joint-venture with equity & technology participation with Price Waterhouse of Jamaica, West-Indies 1984-90 : Corporate IT/EDP Manager - J. K. Singhania Organization, New Delhi * Set-up from scratch the corporate IT & EDP systems and MIS functions of J. K. Synthetics Ltd., HO - Kanpur & Delhi and several of its sister companies (JK Cement, JK Iron & steel, JK Cotton Mills, JK Plastics etc.) * Set-up Industrial Automation and Process Control systems using Fischer Controls system and PLCs of Allen Bradley, Taylor Instruments, Siemens, etc 1982 - 84 : Computer Science Department, Indian Institute of Technology Kanpur, INDIA * Software Engineer on main-frames, users service * Research Associate - CAD (Defence Deptt. Project) __________________________________________ PLATFORMS & Environments worked on UNIX minis : RDBMSs, C, COBOL, Pascal, Assembler, SCO UNIX, Linux IBM AS/400 : OS/400, COBOL, RPG, CL, Lansa CASE tool Hewlett Packard : HP 93OO, HP Apollo, HP/UX, ORACLE, TCP/IP, C Digital : DEC-10, TOPS-10, Fortran, INFOS, COBOL Data General : MV4000, AOS/VS , INFOS, COBOL, BASIC Novell LAN Netware, dBase IV, PC software, Apple Macintosh, Power PC Microsoft : Windows, Windows NT, SQL server Stratus : VOS, TCAM, PL/1, C NCR : Bank ATMs, Credit Card verifiers, Point of Sales machines, Cash registers RDBMS/4GL : ORACLE, INGRES, SYBASE, SQL, UNIFY/ACCELL, PC packages : dBase IV / Foxpro CASE tool : LANSA case tool on IBM AS/400 with application generator in RPG,COBOL,C Turbo Analyst on UNIX/DOS with applications generator with Interfaces in C, COBOL, ORACLE, INGRES Methodology: Use of structured techniques of Gane & Sarson, Data Flow Diagrams (DFDs), Data Modelling, E-R Diagrams, Structure Charts, Structure Diagrams, Transaction and Transformation analysis ISTP methodology for Information System Planning & Re-engineering Languages : COBOL, Fortran, Pascal, BASIC, SIMULA, SNOBOL, Assemblery language, C Process Control: IBM 1800, Fischer Controls CP-250 dual processor machine, FORTRAN, Assembly language, PLCs of Allen Bradley PLC 2/30 Siemens Simatic S5, Taylor Instruments MOD30, Ladder diagrams CAD : PLOT-10, GPGS-10, Fortran, Pascal, Assembly language, Tektronix graphic monitors & plotter etc. Training : Preparation of training material + actual training of RDBMSs - ORACLE, INGRES, SYBASE Structured Systems Analysis & Design, Use of CASE tool AS/400, UNIX / C, PC Software like LOTUS, EXCEL, ACCESS, etc. ________________________________ RESPONSIBILITIES as Delivery & Practice Head * Providing Leadership and Managing Technical, Marketing, Commercial and Administrative functions * Setting Organizational Goals and Quality Standards, setting up Procedures and Methodologies to achieve them * Gearing the organization towards ISO 9000 and SEI-CMM certifications * Project(s) Management, with adherence to time-schedules, quality standards and budgetary controls * Technical Marketing including making business / technical presentations to top management of clients * Clientele Development, thru directories, mass mailings and direct contacts * Submitting Proposals, Cost estimates, Negotiations / closing the deals with clients, freezing of the Specifications * Controlling more than one project at a time, allocation of resources - man-power as well as systems * Setting Priorities, work-scheduling, advice teams on approaches & methodologies, subsequent monitoring * Heavy use of CASE tools and Structured Techniques like SSADM * Quality assurance, elaborate Automated Testing of software * Recruitment of Staff, their induction Training and further development, Hardware & Software purchase decisions * Users Training, Post-installation Support, further liaison for more business _________________________________________________________________CONTACT NOs. E-mail: AK@Agarwaal.com Ph: (+91-22-) 28540492 (Bombay) personal web-site : www.agarwaal.com