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Class Assignment Problems

If you're experiencing a problem with one of our class assignments, please fill out and submit the following assignment report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Assignment Report Form

When you submit your assignment report, it will be entered into our database for tracking purposes. It will be associated with the email address under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate trainer. Periodically we will post notices regarding assignments reported by our members in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What version of the assignments are you using?


  2. What operating system are you using?
    Other:

  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible problems)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide us with the following information in case we need to contact you:
    Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our assignments; we are working to correct them for the next release.

bulletOne-line description of problem #1.
bulletOne-line description of problem #2.
bulletOne-line description of problem #3.
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Last modified: July 24, 2000