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Dave R. Naslund


1049 N. Mountain Rd.
Apache Junction, AZ. 85207
Hm(480) 373-6035
Wk(480) 424-6272
DrNasDi@att.net

  • Objective

    A rewarding and challenging position as Service Manager.
  • Qualifications

    • Organized professional with 25 years experience in operations and service management.
    • Proficient and efficient in in business and service management for high-volume environments and applications.
    • Extensive background in employee developement and supervision.
    • Exceptional verbal and written skills.
    • Recipient of numerous high performances and contribution awards.

  • Accomplishments:

    • 10 Certified Plus Training Workshops
    • Customer Satisfaction Index Training
    • 4 Year Gold Level Craftsman League Award
    • Reynolds and Reynolds System ERA School
    • Auto-Tell Systems Training
    • Chevrolet Certified Technician
  • Experience

      Kachina Cadillac-Hummer-Saab	1991-Present
    • Service Manager

    • Master Level GM Service Manager
    • Responsible for Customer Relations
    • Manages all facets of service management and operations
    • Oversee and direct all levels of service representatives including service advisors, technicians and lotattendants
    • Procurement of administrative supplies and auto parts
    • Facilitate training for continued education of service personnel
    • Collaborate with upper level management for marketing and promotional service programs to customers
    • Review work orders for departments and complaints from customers for positive resolution
    • Maintain high standards for excellence
    • Monitor the developement and design of computerized service operating systems to track records of departmental activities, scheduling, inventory and operating costs
  • Tony M. Coury Buick inc.	1983-1991
    • Dispatcher

    • Responded to written and phone requests by customers for repairs and provide customer satisfaction
    • Responsible for routing all vehicles for warranty, customer pay, and internal service work
    • Documented service orders as well as delegated assignments to all technicians, service advisors, and lot attendants
    • Assisted Distric Service Manager
  • Education

    • University of Phoenix Online		2004
    • Bachelors of Science in Information Technology
    • GPA 3.7
    • Arizona Automotive Institute	1978
    • Associate Automotive Repair Degree
  • References

    Available on request Top