"THE TONE OF VOICE--It's not so much what we say, as the manner in which we say it. It's not so much the language we use, as the tone in which we convey it. "Come here!" I sharply ordered, and a child cowered and wept. "Come here," I softly whispered, and into my arms she crept. Words may be mild and fair, but the tone pierces like a dart. Words may be soft as summer air, but the tone can break a heart." AUTHOR UNKNOWN
