Jeff Watson's Resume
Jeffrey L Watson
15 South Penn Street
Wheeling, WV 26003
304-232-1312
jlw1975 at hotmail.com
Objective - To work as a computer repair technician or network administrator with the potential for advancement.
Education:
Graduated 2004 - Belmont College - St. Clairsville, OH
Associate Degree in Applied Science, Information Technology, and Computer Science
Courses Completed:
- Cisco § Prepared for Cisco Certified Network Associate (CCNA) certification.
- Unix § Practiced fundamentals of Unix and Linux operating systems.
- Digital Electronics § Studied theory and application of electrical circuits.
- PC Upgrade and Repair § Assembled computers and installed operating systems.
- Voice and Data Cabling § Studied and installed a wide range of voice and data media.
- Fiber Optics § Terminated fiber optic cables using specialized equipment.
Graduated 1993 - Wheeling Park High School - Wheeling, WV
Honors and Awards:
- Salutatorian of Belmont College 2004
- National Dean’s List 2003-2004
- National Dean’s List 2004-2005
- Dean’s List at Belmont College 2002–2004 (GPA 3.98)
- Member of Phi Theta Kappa – International Honor Society
Certificates:
- Microsoft Certified Professional (MCP) - Windows 2000 Pro in 2003
- National Computer Science Academy Certified in: Computer Hardware, Windows 2000 Pro, Windows 2000 Server, MS Office 2000-XP, MS Access 2000-2002, MS Excel 2000-2002, MS Word 2000-2002, HTML 4.0, JavaScript, & Cold Fusion 4.5
- Expert-Rating Certified in: Windows XP, Windows 95/98, MS Word, Network Concepts, Computer Skills, PC Technician, & DOS
- Brainbench Certified in: Computer Fundamentals (Win XP), Computer Fundamentals (Win 95/98), MS Access 2000, & HTML 3.2
Work Experience:
2009-Present - The Ridgefield Group, PC Express, QwikHost - Steubenville, OH
PC Repair, Tech Support
Working in the IT industry with 10 years experience since college graduation. Daily hands-on computer repair work with heavy emphasis on customer service. Dependable, hard worker, who excels in completing projects in a timely manner. Learns quickly and works well with co-workers. Proven ability to organize and problem solve.
2006-2008 - ValleyCom Inc. dba QwikHost - St. Clairsville, Columbus, OH
Technical Support, Billing & Sales Representative
Tech support for QwikHost web-hosting. Additional duties included billing and sales representative, accounting/banking, scheduling, repairing computers & servers sometimes requiring travel to distant locations.
Job Responsibilities:
· Building, repairing, and upgrading computers
· Creating customer accounts in ModernBill
· Selling web-hosting, domain registrations, & SSLs
· Processing customer payments
· Collecting payments from clients with accounts in arrears
· Assisting clients with email setup; creating accounts, email client setup
· Assisting with FTP, email, and website issues
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2005-2006 - FIRST USA Inc. - St. Clairsville, OH
Technical Support
Originally hired as a 'temp' to help handle increased work load in the tech support department during a transitional period as FIRST NET, internet service provider came to a close and was sold out to new owners. I was spared my job during this time while dozens were laid off. I maintained my job for months after the official closing of FIRST USA Inc..
1993-2002 - Big Bear Plus - Bridgeport, OH
Stock Clerk/Service Clerk
Over 8 years of retail experience in customer service, stocking shelves, and inventorying. Responsibilities included stocking shelves, unloading trucks, bagging, cleaning, and taking inventory. Operated pallet jacks, electric pallet jacks, forklifts, balers and compactors.
Employment highlights:
· Excellent attendance
· Worked additional shifts
· Handled price changes
· Routinely given additional duties
· Assembled display items (gas grills, lawn mowers, furniture)
· Worked with new employees to teach them how tasks are to be done
· Received honors of Employee of the Month and of the Quarter
· Assigned to other departments - Garden Center, Bakery, Dairy and Hardlines
· Recommended for raises, by employees and customers for giving good service
· Friendly, upbeat, and customer service oriented
· Complimented by customers to management
References - Available upon request.
Honors and Awards
Microsoft Certified Professional
Cisco Certified Network Academy Certificates
CCNP, Unix, Voice & Data Cabling, MCP Certificates
National Computer Science Academy Certificates
Expert-Rating Certificates
Brainbench Certificates
