Prior to writing, research must be carried out since it helps form the message of the information collected. Research may be conducted through two methods: formal research methods and informal research methods. Formal research typically deals with long reports and complex business problems. This type of research Include electronic access (internet, databases, CDs) and libraries, or investigating primary sources (interviews, surveys, and experimentation). Whereas informal research techniques for generating ideas involves of looking in the files, talking to your boss, interviewing the audience and conduct and informal survey. Composing e-mail messages, memos, letters and oral presentation are routine tasks that require informal searches. However, more complex projects may require both formal and informal research.
