sbcglobal.net-dsl Blansit Family California

NOTE: Red links pertain more to my immediate family and the Green links contain blansit genealogy research information.

SBC global DSL installation problems with 2wire Home Portal 1000SW broadband network. Need help with DSL installation? SBCGLOBAL.NET DSL broadband help, tips and advice.

Eight frustrating days and over 21 hours of my time troubleshooting what turns out to be SBC's problem!  

My problem is not financially settled yet. They maintained their innocents throughout the 8-day installation process and when I was finally able to get a technician to my house at 9:30pm one evening and he confirmed the problem was not at my house. You see every time you call support they make you start at square one and suggest you may have wiring problems. They said if a technician came to my house he was to start his diagnostic checking inside and I said why.... Its not good outside. I was plugged into their iw port directly and that eliminates any inside wiring issues.

Here's how SBC Global treated me:

The order process was ok and the lady was very thorough in covering my options. She failed to ask or inform me that she was sending me a USB adapter on my second computer which was easily resolved by installing a $20.00 usb pci adapter. I didn't even realize it was USB until the 7th day because I followed all of the instruction including the ones stating,"Do not open this box until your first dsl connection has been established.

I followed my instructions to the letter. When it said reboot I did, and when it said uninstall, I did. In fact I think I installed the software close to 20 times over 7 days. 

I tried to get it setup the first night spending close to 5 hours of my time checking wiring, installing software and speaking to 3-4 people about my problems. At 11:30pm I gave up and had exhausted all my troubleshooting techniques. 

I never directly requested a trouble ticket be opened and assumed notes where being placed in my account to aid this frustating process.  I remember politely being asked my name and they would say hi Ken, is it ok if we call you by your first name ken. Then they wanted your phone number and so on. I was polite for first 3 days and I kept being reassured my problems were fixed by numerous phone messages. Each night I would come home from work and uninstall my dsl package, reboot and try to connect. (No one told me once it was installed correctly the software should be ok with occasional restarts.

 On about the 8th call to their support circus, I mean center, "easy to confuse the two with all their similarities "  I entered all the touch pad entries in their automated system without hearing the menus, its amazing what you can remember when you do it 3 times a day over a week period. When their cosmeticians or technicians answered I answered their questions without giving them a chance to ask the question, I would say my number, my name and this is ken blanst speaking and yes it is ok if you call me by my first name ken until about the 8th call when I said, " no its not, its time you folks start to call me Mr. Blanst cause I'm tired of this #%$#$! and we are no longer on a first name basis!"

Fact:

    1. They cleared my troubleshooting repair tickets without resolving the problems. When I asked why she said, "Because the ticket was old" I said please explain, "Any repair order must me closed in 24 hours" I said regardless of whether or not the problem was fixed? She said we called you and we don't find nothing wrong. 

    2. It took me 6 days to figure out they were checking my connection at a RC or junction type box somewhere near my house in a shopping center. Signal was good to there so it had to be good at my house right?  Fuct no NO NO  WRONG answer

    3. Because the technician who came to my house JUST SO HAPPENED to be an old buddy I was able to get accurate information. He was shocked to hear of my troubles and couldn't figure out why they were clearing my trouble tickets.  He phoned in a troubleshooting repair order stating no sink at the IW port. Guess what ??? them sum biches cleared that ticket too. I called my buddy and he was hot. He put me on a 3-way conference call with a technician in the office and really put him on the spot. He said what were the sinc readings when I tested the IW port? He responded, "there are not any listed." My buddy said  there are no sink readings on that repair ticket because you have no sinc signal at the iw port. 

    4. I received 3-4 phone calls from various participants previously involved in the barnum bailey 3 ring circus. They set up an appointment for 2 technicians to test my line from home to RC location. 

    5. I arrived home minutes after they departed and hooked my pc up to the IW port and had signal. I read the note left on my door and it said, "We tested your dsl signal and it is working properly." This pissed me off because as worded it made me feel like they made no changes to correct the problem. I don't appreciate being treated as if I am stupid and thats what sbc did to me over 7 days in a row.

Select the navigation links above on the left that start with Ken Blansit and are in red to learn more about  immediate family. For a wider range of genealogy information that ties our cousins in Missouri to our California families select the navigational links starting with Blansit in green.

For information contact the Web Master  Ken Blansit.
Last updated: February 15, 2007.