08/07/2002


	Oh goodness. I work customer service for a local cable company
	(there are 3). Customer service should be called "therapy". An
	example of customer service would just the other day: I work
	saturdays. I had this guy call up to the center, after going
	over his account, discussing options, rates and so on he actually
	asked "do you work saturdays?". It took me a second to fathom
	the question as I wasn't expecting it. I had to bite my tongue
	before my answer came out. Fortunately I held my 'cool' and just
	answered with a simple yes.

	Or when customers think they're being cute. I had one guy call
	me and when I misspoke I ended up stuttering slightly. So what
	does Mr. Mature 40-something do? He starts stuttering every word
	and yelling (while stuttering) at me. If he had done that in
	Real Life (tm) he'd probably get a severe beating (or at least
	the finger), but when they do that to "the Man", it's funny.
	People are so abusive when they can get away with it.

	A fair portion are actually nice. They realize that it's a
	person on the other side and not some corporate automaton.
	They (probably) realize that we don't make a lot of money, that
	we do work on commission and just trying avoid abusive callers.
	How does that saying go? 'You catch more flies with honey than
	with vinegar'?

	Oh well, it's not all bad. I'm still looking. I want to do
	something that actually takes advantage of my education though.
	I feel under-utilized and like I'm stagnating. To say that my
	morale is low would be an understatement. HA!

	A living is a living and it could be worse.

	...

	That's another thing, I seriously don't understand the customer
	that calls in ranting and raving that they don't have their TV,
	their HBO, their BOOBVision or whatever. I just want to say "BE
	THANKFUL YOU EVEN HAVE A TV!". There are people that would kill,
	and ARE killing just have a roof over their heads, a warm meal in
	their stomach and decent clothes. Get it through your heads people,
	television is a LUXURY and not a utility.

	My favorite line is still "My cable's out, what do I do?" ...
	"Read a book?".

	Cracks me up all the time.

	Anyway, tomorrow's my day off, I'd better get to bed so I can do
	some serious lounging tomorrow (well, and dining out--enjoying my
	station in life as it is).

	THANK YOU GOD FOR ALL THAT YOU'VE GIVEN ME!

	P.S. Don't worry about it David, it'll come together for you
	and Holli

	It's hard for me to think about what happened on September 11th
	and then have some grown child whine about how his Playboy PPV
	didn't come in and he is fighting the 8$ it cost to order it.
	It shows me we've gotten over that tragedy.