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Tuesday, 7 February 2006

To Hell With Dell
As a struggling college student, I needed to bring in some extra money so I took a holiday job selling Dell computers.

I've never been a big fan of Dell. I don't like having so many decisions made for me. I don't like their style and I don't think that the prices are all that great.

All of that being said, I took the job. I needed money. Now that my holiday assignment is over, I feel free to speak my mind about my time there.

Dell's management wants increased sales and increased profits at all costs. Including misleading and outright lying to customers.

Dell uses low prices to lure customers and then refuses to provide the options that people want for them. I heard people tell customers that they couldn't run Microsoft Office on computers based on the Intel Celeron processor. I heard people tell customers that it wan't possible to put a DVD Burner on a computer based on the Celeron processor.

I heard a member of management tell customers that they should beware of companies selling computers based on "knock off" processors like the AMD Athlon.

This same manager asked me to assist him with his software piracy activities.

I heard this same manager tell a customer that the reason he couldn't burn a CD in his new Dell computer was that he wasn't buying 48x media.

I saw this same manager build a quote for a customer with an extra item on it and promise him $100 off of his final price. When the actual sale was entered, he removed the extra item and pretended that the ~$150 difference was due to the discount that he promised.

I saw Dell mail out 20% off coupons and then refuse to honor them when customers came in.

Many of the add-ons that Dell offers are overpriced. For example, a 15 month Anti-Virus subscription costs $79. You can buy a 12 month subscription from CompUSA for $39.

Don't even ask about support. If you have a problem, ANY problem, you will most likely be routed to a call center in India where someone will not understand your problem and will advise you in an accent that is too heavy for you to understand.

I felt bad for many of the customers, it was like I was watching someone buy a shitty used car that would blow up as soon as they left the lot but since I needed the money I couldn't warn them.

I'd never buy one. If you value your money, neither will you.

Posted by vamp/assamite0 at 1:54 AM EST
Updated: Friday, 31 March 2006 3:56 AM EST
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