|
Education
|
1986 - 1990
Baker High School
Baker City, OR
High School Diploma
1996-1997
Wyoming
Technical Institute
Laramie, WY
Associates
Degree in Business
|
|
Professional experience
|
1999 – Present
Convergys Corporation
Salt Lake City, UT
Microsoft
Sales Specialist/Customer Service Representative/Team Lead
-
Job
entailing complete working knowledge of Microsoft products in order
to answer technical questions from Microsoft Resellers and Microsoft
Certified Solution Providers in the field.
Not only did I have to have specialized technical knowledge,
but was expected to have a broad range of knowledge on Server
Software (NT Server, Exchange, SQL Server, Systems Management
Server, Proxy Server, BackOffice Server etc) Development
Software (Visual Basic, Visual C++, Visual J++, and Fox Pro)
and Desktop Applications (Microsoft Office, Microsoft Access,
FrontPage etc). I
was also required to have an understanding of small, medium and
large network topologies and configurations as I received a number
of calls from businesses of various sizes who needed advice on the
best software purchases for their organization.
This job has given a real depth of understanding of
e-business and it’s role in today’s companies, from the desktop
to the server.
1998 - 1999
Utah Auto Collection
Salt Lake City, UT
Service Counselor
-
Was responsible for taking
appointments, greeting new customers, diagnosing customer needs and
submitting estimated cost of repairs, billing and
general
customer service
|
