Objective

To Obtain a Work Related in the area of Computing, Networks, PC assistance, upgrading and installation of components.

 

Education                  2000-Present            Inter American University            Bayamón, Campus

Computer Science Degree (BA)

§       Assisted to several classes and pre-course in the computer environment.

                                    1999                            Inter American University          Bayamón, Campus

Visual basic course

§       Certificate in programming with MS Visual Basic.

Work experience

                                    2001-2002                 The Loss Prevention Co. Inc.              Bayamón, PR

                                      Computer technician/ Office assistant

§       Monitoring the 3 computer Windows 2000 LAN.

§       Providing Upgrades and Backup of sensitive data.

§       Making necessary repairs when needed.

§       Answer phones and helped clients with queries.

 

1999-2003             SurferTech                                            Bayamón, PR

                                      Computer technician

§       Providing Upgrades and New PC’s to clients.

§       Making necessary repairs when needed.

§       Developing Home based Lan’s for DSL and printer sharing.

§       Teaching an introductory course to Windows 95,98,ME,2000 and XP

 

2002-2003                 ICENetworks.com (ISP)                   Rio Piedras, PR

                                      Technical support

§       Answer Phones and give Technical Support on the spot.

§       Help and solve any technical problems around the office and servers.

§       Upon request visit and assist commercial clients.

§       Troubleshoot network problems when necessary.

§       Provide customer satisfaction on each call

Abilities

Knowledge of Windows and Linux Networking and Usage. Fully bilingual (fluently). More than 5 years working with pc’s (repairs and optimizations). Dynamic and willing to work in a group or as an individual. Vast experience working with customer satisfaction. References available.