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Summary
 

Application Management

Summary
Chapter 1. IT Dilemma
Chapter 2. Success & Failures
Chapter 3. IT Costs
Chapter 4. IT Organization
Chapter 5. IT Director
Chapter 6. IT Operations
Chapter 7. Application Management
Chapter 8. Vendor Selection
Additional Topics
* Computer Center Design
* Computer Center Planning
* Legal Issues
* Performance Evaluation
* Steering Committee
 
Application management is one of the most important topic that is to be discussed about in this web. All the important operations in the oragnization are based on the application being used in the organization. The IT operations area typically receives less attention than the applications portion of the IT department. Yet, it often accounts for more than half of the spending in the department, and provides the tools and infrastructure that users see most often. As effective operations department is critical to good customer service, the perception of a well-run IT department and high level of customer satisfaction is needed. By implementing standard operating procedures, service level agreements, process control, and infrastructure investment assessment methodologies, IT managers can greatly improve the performance of the operation team and the infrastructure they manage.
Scope of Operations that application covers :
• Problem management (help desk)
• LAN/WAN infrastructure management
• System management
• Security management
• E-mail system support
• Telecom equipment and administration.
• Disaster recovery (business continuity and contingency planning, backup and restore procedures, test plans).
• Asset management (configuration management, contract and software distribution management, inventory).
• Daily systems operations (cost recovery, facilities, job scheduling, output management performance, production control, quality assurance).
• Change control (change requests, analysis of impact of changes, test plans).
• Demand management (service level management, service request management, workload monitoring).