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Cases

Real Life Cases

Summary
Chapter 1. IT Dilemma
Chapter 2. Success & Failures
Chapter 3. IT Costs
Chapter 4. IT Operations
Chapter 5. IT Director
Chapter 6. IT Standard Settings
Chapter 7. Application Management
Chapter 8. Vendor Selection
Additional Topics
* Computer Center Design
* Computer Center Planning
* Legal Issues
* Performance Evaluation
* Steering Committee
 
       Denver International Airport : A new state-of-the-art automated baggage handling system was planned to improve baggage management speed, accuracy and throughput by implementing information technology support to automate the entire system.The sophisticated system was to be controlled by more than 300 computers and be composed of more than 4,000 unmanned baggage cars running over 21 miles of track. Difficulties with the project, which required an investment of more than $230 million, delayed the opening of the airport by 11 months.The delayed opening of the airport cost the city more than $1 million per day while system shortcomings were corrected.
 
       Nike : New Software was implemented to manage Nike's supply chain production line. However, the software failed to adequately match supply with consumer demand, resulting in shortages in some some product lines and overproduction in others. Nike blammed its $100 million quarters-to-quarters revenue drop on i2 Technology's software, a part of a larger software project, which ultimately cost Nike more than $400 million.
 
       Cisco Systems : A modern forecasting system was produced as a major strategic competitive advantage.However, management's trust in the system allowed a large economic turndown to go unnoticed, which , in turnled to write-offs totaling $ 2.2 billion, 8500 layoffs, and a decrease of $68.37 per share in its stock.