Peter J. Fleming

Have you ever called an 800 number, struggled through the automated attendant (press 1 for this, press 2 for that, etc.), waited forever to reach a real person, and then got somebody who couldn't help you? I can help make sure that does not happen to your customers. I am a Call Center leader with experience putting together a customer focused, results oriented team; the proper call center technology; and the appropriate individual and group measurement systems to ensure customer satisfaction. Our results showed high customer satisfaction scores, consistent revenue growth, and increased efficiency. For more information about my Leadership, Education,and Experience, please click on the links below. If you would like to discuss employment opportunities or possible project work please contact me at (330)342-0563 or through the e-mail link below.

Proven Qualifications

Leadership
Education
Experience

Email: PJFleming1@aol.com