Terri Schepps, President of Integrity For
You, Inc. co-founded the company with Terry Rucker-Wilhite as a vision to
provide proactive customer service to businesses that sought growth with
customer contact. By creating consistent personal contact with the
client’s customer after the sales process, the customer’s experience is
greatly enhanced to levels shown to improve retention and profits for the
client. Terri also serves as a board member of IFY.
Schepps vision of providing personal
contact to customers came in noticing that many companies today were
becoming focused on profits and getting away from personal contact with
their customers. After further research, it became apparent that when
customers were satisfied with a service and/or product and then validated
by the client, the customer was more inclined to continue or increase
their business with the client. This information was confirmed by two
industry experts, Michael W. Lowenstein and Frederick F. Reichheld, which
have been adopted as part of Integrity’s infrastructure.
Before joining IFY, Schepps gained
experience by working very closely with other businesses on a consulting
basis. Prior to consulting, Schepps worked with a leading natural gas
supplier and was focused on accounting and customer service management.
Over the years she has also served in many volunteering positions. She
enjoys working with children and continues to be involved in many local
organizations. Most recently she has been elected to serve on a local DISD
high school PTA board.
Schepps is a native Texan and was born and
raised in the DFW area. She has a vision of providing corporate
leadership, by focusing on employees as well as clients to gain business
success. She would like to have all participate in the success of our
community by providing a stable and enjoyable work environment to give
others the opportunity to fulfill their vision and dreams.
Schepps and her husband, Sheldon, live in
Dallas, Texas with their 4 children.