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1004 Craft Avenue

Kalamazoo, MI 49048

Home: (269) 381-5874

Cell: (269) 744-6486

e-mail: amarble6@yahoo.com

Amanda M. Marble

Experience

Dec. 2003 Jan. 2005 Eckert Wordell Architects Kalamazoo, MI

Supervisor: Cindi MacDonald (269) 388-7313

Central File Manager

         Helped to create and was responsible for implementing new Central Filing system.

         Responsible for revising, and ensuring compliance with policy and procedure for filing system.

         Presented information regarding filing system to entire staff in internal meetings.

         Served as back up to administrative assistants for typing of dictation tapes, answering phones, binding documents, processing outgoing mail and other administrative duties.

         In charge of off site archive facility. Supervised interns in re-organization of facility during summer of 2004.

 

Jan. 2003 Oct. 2003 Waste Management Battle Creek, MI

Supervisor: Faith Nendorf (269) 964-1060 (home)

Customer Service Representative

         Started as temp to hire through Office Team in Jan. 2003 and was hired in by Waste Management in Apr. 2003.

         Assisted customers who call with setting up new service, resolving complaints and problems, and scheduling extra pick ups and on call services.

         Utilized strong customer service skills to resolve and diffuse escalated calls.

         Made out-going calls to confirm recovery of missed waste.

         Acquired and utilized fundamental knowledge of all dimensions of the company including operations, sales, billing, and collections.

 

Aug. 2000 Dec. 2002 Arvco Container Corporation Kalamazoo, MI

Supervisor: Dave McDaniel (269) 381-0900

Receptionist

         Operated multi-line phone system, fax, postage meter, and copier.

         Sorted and distributed mail, mailed out invoices and mass mailings to employees.

         Assisted Human Resources, Accounting, & Customer Service Departments with various projects as needed.

Skills

 

         Proficient in MS Word, Excel & Outlook with some experience in Access.

         Type 60 wpm and do data entry at 9000 kph.

         Excellent phone voice, communication, organizational, and customer service skills.

Education

2001-2002 Western Michigan University Kalamazoo, MI

         Completed one year towards an M.A. in Sociology.

1994-1998 Bowling Green State University Bowling Green, OH

         B.A. in Sociology with a minor in Ethnic Studies.