Frequently Asked Questions
| Q: |
Is Replay Music
Factory a secure site? |
| A: |
YES! All of our pages
that contain any of your personal information are encrypted
before being sent over the internet. We consider your privacy &
safety to be very important. We will never sell, trade, or swap
our customer information with any other entity. |
| Q: |
How long do I have to
return a defective item? |
| A: |
30 days |
| Q: |
Who pays for shipping
if it is defective? |
| A: |
We will, of course.
After receiving the product, we will send a check reimbursing
you for the shipping cost. |
| Q: |
Can I add to an order
I already placed? |
| A: |
YES! you may add any
of your orders to any previous order so long as it has not
shipped yet! (doing so may add a day to your received time) |
| Q: |
Do you take requests
(special orders)? Will you contact me when an item comes in? |
| A: |
Sorry, since we are a
used store, our inventory is controlled by what people sell to
us. If we took requests, we would be inundated with requests for
the same titles and would be unable to come close to filling
these orders. but if you want you can subscribe to our email
service where we send out newsletters to your email account ever
month with new offers and new releases of cd's. |
| Q: |
When I sell to you,
how long will it take to get the money? |
| A: |
Just a few days,
depending on the US Mail service. We will send your check out
within two business days of receiving the product. |
| Q: |
Do you offer credit? |
| A: |
Yes! You can sell CDs
and Movies to us for either cash or credit (your choice).
|
| Q: |
Do you accept music
club CDs? |
| A: |
Yes! |
| Q: |
Who pays shipping for
stuff I sell to you? |
| A: |
You Do. |
| Q: |
I have some CDs to
sell, but they are not on your list. Will you still buy them? |
| A: |
Probably. Just email
the list to us and we will email back the prices we will pay.
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