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Kate Kulig

P.O. Box 1682 Madison, TN 37116

kate42@mindspring.com



Skills/Software

Troubleshooting Lucent Ascend DSL routers, PC's, laptops, printers, installing, configuring, implementing, teaching software, Customer Service, oral/written communications, network account management, hardware installs Windows 95, 98, some NT experience, Netware Admin 3.1, 4.11, MS Office 95, 97, WordPerfect 6.x, 7, 8, MS User Manager


Objective

Technical Support position where I can use my technical, trouble-shooting, teaching and customer service skills to both solve problems and expand user knowledge. The ideal position will provide or assist with educational opportunities to broaden my skillset and thereby increase my value to the organization.


Employment:

March 2000 - present
Technical Support
Bluestar CommunicationsNashville, TN
E-mail and telephone support of Lucent Ascent routers for this DSL provider. Duties include configuring router passwords and IP addresses, opening ports, creating static routes, assisting customer with integration of DSL pipe to their network, managing email accounts, initiating domain transfers and following up with Network Solutions as needed.
November 1999
IT Consultant
Consultis of NashvilleBrentwood, TN
Contract position, assigned to Healthcare Mangement (HCM) Contract Position assigned to Veteran's Administration Medical Center
April 1999 - October 1999
IT Consultant
modis, inc. Nashville, TN
Contract position, assigned to Columbia/HCA for Y2K remediation--ensuring PC compliance through a series of patches, upgrades, installs/removals of software as appropriate. Tech support calls (hardware and software) including printer setup, network account maintenance, PC/laptop setup, install/upgrade software and hardware components, general troubleshooting.

 
November 1997- April 1999
Court Technology Assistant
Administrative Office of the Courts Nashville, TN Help Desk Technician/1st level support for Supreme Court system. End user application support for W95, office applications --WordPerfect 6.1, 8.0, MS Word 97, Excel 97, GroupWise 5.x, Lexis TN Law on Disk, STARS, JAMS; routing support calls to technicians as required, input/tracking/follow-up of calls using Professional Help Desk (PHD) software. Creating, modifying and deleting network and GroupWise accounts using Netware Administrator; hardware repair calls, including checking warranty status, ordering/distributing/recycling of toner cartridges, including vendor selection. Software updates, installs and patches.

 
April 1996-October 1997
Computer Technician
University Home Care Salt Lake City, UT
System Administrator of clinical charting software, including creation & maintenance reference file databases, staff education, coordinating security rights w/management and executing same. Oversaw implementation of the software. First line of support for computer problems, primary trouble-shooting of IBM-compatible PC's, laptops, printers. Computer resource for office using Windows 3.1, W95, office applications (Novell Perfect Office, Microsoft Office 95, GroupWise 4.0). Liaison to University Hospital Support Desk, technicians and specialty teams. Internet research. Preparing statistical reports/graphs from raw data or using DocPlus Advanced Systems Query (report writer).

May 1995-April 1996
Clerk II
University Home Care Salt Lake City, UT Word processing, including organizing/outlining notes for presentations, form design, letters and creating templates for same. Typing HCFA forms 485 and 487. Form design, special projects as assigned, backup for receptionist. Assisting in filing of medical records and preparing batch billing as needed.

March 1991-March 1994 (per contract)
Stage Manager
Park City Performances Park City, UT 
Supervising staff responsible for maintaining production standards associated with professional theatrical presentations. Requirements included a working knowledge of lighting and sound systems, acting as assistant to the directors and liaison to actors as well as direct personnel supervision.

July 1993-May 1995
Health Unit Coordinator (HUC) I
University of Utah Medical Center Salt Lake City, UT Creation & maintenance of patient charts, medical transcription, scheduling of laboratory tests/procedures including X-rays, CT scans, blood draws. Retrieving lab results from computer, filing test results, coordinating patient room assignments with Charge Nurse and Admitting Office, ordering medical, office and pharmacy supplies, processing proper paperwork for admission, discharge and expiration of patients, routing telephone calls/pages

 
June 1990-July 1993 (spring/summer months)
Clerical Temporary
Olsten Services Salt Lake City, UT 
Data entry (alpha-numeric and 10-key) reception, filing typing, use of photocopier and fax as well as other general clerical duties. Responsibilities varied with each assignment. Select assignments required being bonded and passing background check.

November 1990-March 1993 (fall/winter months)
Reservations Agent
Park City Mountain Resort Reservations (formerly Park City Ski Holidays) Park City, UT
Customizing vacation packages by telephone including lodging, ground transportation, lift tickets and lessons, coordinating with clients' schedule and budget requirements. Extensive knowledge of area lodging, (hotel, b/b, condominium), ski areas and other available recreation necessary. Handling international clientele, usually by fax. Collecting and processing mail. Delivery of Park City Mt. Resort lift ticket vouchers to property mangers. Tracking/collecting client payments, assisting with data entry and other errands as assigned.

 
June 1990-October 1990
Disc Jockey
KBER FM Salt Lake City, UT
On-air personality for rock and roll format. Broadcasting music, commercials and public service announcements per programming log. Live announcing of music, weather, upcoming events, contests, handling listener calls/requests, providing studio support for remote broadcasts.
 
April 1989-April 1990
Disc Jockey
KIHX FM Prescott Valley, AZ
Prime weekday afternoon drive-time air shift, writing and producing copy for advertisements, promotions and public service announcements. Live and recorded announcing of music, weather, upcoming events, contests, handling listener calls/requests, providing studio support for remote broadcasts, basic programming of Broadcast Automation equipment, troubleshooting as needed.

 
September 1988-March 1989
Manuscript Clerk
West Publishing Westbury, NY
Proofreading, general clerical duties, data entry reception/switchboard for this publisher of legal texts.

 
May 1987-May 1988
Program Director
WRHU FM Hempstead, NY
Overseeing all programming functions of station, both on-air and in production. Locating and scheduling new programming, supervising departments of operations, continuity, production and traffic.

Education

Bachelor of Arts in Communications 1988 Hofstra University, Hempstead, NY