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Contact Information: State Ombudsman

There are more than 800 state and local ombudsman throughout the U.S. Almost all state ombudsman are housed in state agencies on aging. Their mission is to protect the health, safety, welfare, and rights of the elderly in nursing homes. The local ombudsman can provide assistance with useful advice on finding a good nursing home, assisting with admissions, investigating complaints, quality of care issues, financial information, Medicaid eligibility, resident's rights, Social Security information, estate problems, and / or alternative care options. Below is a list of state ombudsmen, who can put you in touch with the ombudsman serving your area. If any of the below addresses or phone numbers have changed or are incorrect, please e-mail us with the correct information so we can update this page for other users. Thank you!

 
         
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

District of Columbia
Puerto Rico
Guam

  Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana

 
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
 
Alabama
Virginia Moore-Bell  
State LTC Ombudsman  
AL Dept. of Senior Services  
770 Washington Avenue  
RSA Plaza, Suite 470  
Montgomery, AL 36130  
Tel: (334)242-5743  
Fax: (334)242-5594  
http://www.ageline.net
 
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Alaska
Ron Cowan  
State LTC Ombudsman  
Office of the State LTC Ombudsman  
AK Mental Health Trust Auth.  
550 West 7th Avenue  
Suite 1830  
Anchorage, AK 99501  
Tel: (907)334-4480  
Fax: (907)334-4486  
 
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Arizona
Robert Nixon  
State LTC Ombudsman  
AZ Aging & Adult Administration  
1789 West Jefferson 2SW 950A  
Phoenix, AZ 85007  
Tel: (602)542-6454  
Fax: (602)542-6575  
http://www.de.state.az.us/aaa/programs/ombudsman/default.asp

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Arkansas
Kathie Gately  
State LTC Ombudsman  
State LTC Ombudsman  
AR Division of Aging & Adult Services  
P.O.B. 1437  
Slot 1412  
Little Rock, AR 72203  
Tel: (501)682-8952  
Fax: 501-682-8155  
 
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California
Joe Rodrigues  
State LTC Ombudsman  
CA Department on Aging  
1600 K Street  
Sacramento, CA 95814  
Tel: (800)231-4024  
Fax: (916)323-7299  
http://www.aging.ca.gov/
 
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Colorado
Anne Meier  
State LTC Ombudsman  
The Legal Center  
455 Sherman Street  
Suite 130  
Denver, CO 80203  
Tel: (800)288-1376  
Fax: (303)722-0720  
http://www.thelegalcenter.org/services_older.html
 
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Connecticut
Teresa Cusano  
State LTC Ombudsman  
Office of the State LTC  Ombudsman  
CT Department of Social Services  
25 Sigourney Street  
12th Floor  
Hartford, CT 06106-5033  
Tel: (860)424-5200  
Fax: (860)424-4808  
http://www.ltcop.state.ct.us/
 
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Delaware
Tim Hoyle  
State LTC Ombudsman  
Division of Services for Aging & Adults  
1901 North Dupont Highway  
Main Admin. Bldg. Annex  
New Castle, DE 19720  
Tel: (302)255-9390  
Fax: (302)255-4445  
http://www.dsaapd.com/ltcop.html
 
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District of Columbia
Gerald Kasunic  
State LTC Ombudsman  
Legal Counsel for the Elderly  
601 E Street, N.W.  
A4-540  
Washington, DC 20049  
Tel: (202)434-2140  
Fax: (202)434-6595  
http://www.aarp.org/Articles/a2003-05-08-lce_longtermcare.htm
 
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Florida
Brian Lee  
State LTC Ombudsman  
Department of Elder Affairs  
Florida State LTC Ombudsman Council  
4040 Esplanade Way  
Tallahassee, FL 32399  
Tel: (888)831-0404  
Fax: (850)414-2377  
http://www.myflorida.com/ombudsman
 
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Georgia
Becky Kurtz  
State LTC Ombudsman  
Office of the State LTCO  
2 Peachtree Street, NW  
9th Floor  
Atlanta, GA 30303-3142  
Tel: (888)454-5826  
Fax: (404)463-8384  
http://www.georgiaombudsman.org/about_program.asp
 
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Guam
Lori Naputi  
State LTC Ombudsman  
GLSC Disability Law Center  
113 Bradley Place  
Hagatna, GU 96910  
Tel: (671)922-4571  
Fax: (671)477-4270  
 
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Hawaii
John McDermott  
State LTC Ombudsman  
Executive Office on Aging  
250 South Hotel Street  
Suite 406  
Honolulu, HI 96813-2831  
Tel: (808)586-0100  
Fax: (808)586-0185  
http://www2.state.hi.us/eoa/
 
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Idaho
Cathy Hart  
State LTC Ombudsman  
Idaho Commission on Aging  
P.O. Box 83720  
3380 American Terrace, Suite 120  
Boise, ID 83720-0007  
Tel: (208)334-3833  
Fax: (208)334-3033  
http://www.idahoaging.com/programs/ps_ombuds.htm
 
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Illinois
Sally Petrone  
State LTC Ombudsman  
Illinois Department on Aging  
421 East Capitol Avenue  
Suite 100  
Springfield, IL 62701-1789  
Tel: (217)785-3143  
Fax: (217)524-9644  
http://www.state.il.us/aging
 
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Indiana
Arlene Franklin  
State LTC Ombudsman  
Indiana Division Disabilities\Rehab Services  
402 W. Washington St., Room W 454  
PO Box 7083  
Indianapolis, IN 46207-7083  
Tel: (800)545-7763  
Fax: (317)232-7867  
 
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Iowa
Debi Meyers  
State LTC Ombudsman  
Iowa Department of Elder Affairs  
Clemens Building  
200 10th Street  
Des Moines, IA 50309-3609  
Tel: (515)242-3327  
Fax: (515)242-3300  
http://www.state.ia.us/elderaffairs/
 
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Kansas
Patricia Hurley  
State LTC Ombudsman  
Office of the State LTC Ombudsman  
900 SW Jackson Street  
Suite 1041  
Topeka, KS 66612  
Tel: (785)296-3017  
Fax: (785)296-3916  
http://da.state.ks.us/care
 
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Kentucky
John Sammons  
State LTC Ombudsman  
Office of Aging Services  
275 East Main Street  
Frankfort, KY 40621  
Tel: (502)564-6930  
Fax: (502)564-4595  
http://www.chs.state.ky.us
 
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Louisiana
Linda Sadden  
State LTC Ombudsman  
Office of Elderly Affairs  
412 N. 4th Street, 3rd Floor  
P.O. Box 80374  
Baton Rouge, LA 70898-0374  
Tel: (225)342-6872  
Fax: (225)342-7144  
http://wwwsrch2.doa.state.la.us/sdsprod/user/ServiceDetail
 
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Maine
Brenda Gallant  
State LTC Ombudsman  
Maine LTC Ombudsman Program  
1 Weston Court  
P.O. Box 128  
Augusta, ME 04332  
Tel: (207)621-1079  
Fax: (207)621-0509  
http://www.maineombudsman.org
 
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Maryland
Patricia Bayliss  
State LTC Ombudsman  
State LTC Ombudsman  
Maryland Department of Aging  
301 W. Preston Street  
Room 1007  
Baltimore, MD 21201  
Tel: (410)767-1100  
Fax: (410)333-7943  
http://www.mdoa.state.md.us/Services/Ombudsman.html
 
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Massachusetts
Mary McKenna  
State LTC Ombudsman  
State LTC Ombudsman  
Massachusetts Exec Office of Elder Affairs  
1 Ashburton Place  
5th Floor  
Boston, MA 02108-1518  
Tel: (617)727-7750  
Fax: (617)727-9368  
http://www.ma-elderaffiars.org
 
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Michigan
Sarah Slocum  
State LTC Ombudsman  
Michigan Office of Services to the Aging  
7109 West Saginaw  
P.O. Box 30676  
Lansing, MI 48909  
Tel: (517)335-1560  
Fax: (517)373-4092  
 
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Minnesota
Maria Michlin   Email: maria.michlin@state.mn.us      Click Here for Full Minnesota Ombudsmen Listing  
Acting State Ombudsman  
Office of Ombudsman for Older Minnesotans - Minnesota Board on Aging  
P.O. Box 64971  
St. Paul, MN 55164-0971  
Toll Free (800) 657-3591  
Tel: (651)431-2555  
Fax: (651)431-7452  
http://www.mn.aging.org
 
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Mississippi
Anniece McLemore  
State LTC Ombudsman  
State LTC Ombudsman  
MS Dept. of Human Services, Div. of Aging  
750 North State Street  
Jackson, MS 39202  
Tel: (601)359-4927  
Fax: (601)359-9664  
http://www.mdhs.state.ms.us
 
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Missouri
Carol Scott  
State LTC Ombudsman  
Department of Health & Senior Services  
P.O. Box 570  
2023 St. Mary's Blvd.  
Jefferson City, MO 65102  
Tel: (800)309-3282  
Fax: (573)526-4314  
http://www.dhss.state.mo.us/senior_services/ombud.htm
 
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Montana
Kelly Moorse  
State LTC Ombudsman  
MT Dept. of Health & Human Services  
P.O. Box 4210  
111 N. Sanders  
Helena, MT 59604-4210  
Tel: (800)551-3191  
Fax: (406)444-7743  
http://www.dphhs.state.mt.us/sitc/index.htm
 
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Nebraska
Cindy Kadavy  
State LTC Ombudsman  
Division of Aging Services  
P.O. Box 95044  
Lincoln, NE 68509-5044  
Tel: (402)471-2307  
Fax: (402)471-4619  
http://www.hhs.state.ne.us/ags/itcombud.htm
 
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Nevada
Gilda Johnstone  
State LTC Ombudsman  
Nevada Division for Aging Services  
445 Apple Street  
#104  
Reno, NV 89502  
Tel: (775)688-2964  
Fax: (775)688-2969  
http://www.nvaging.net/ltc.htm
 
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New Hampshire
Don Rabun  
State LTC Ombudsman  
NH LTC Ombudsman Program  
129 Pleasant Street  
Concord, NH 03301-3857  
Tel: (603)271-4704  
Fax: (603)271-5574  
http://www.dhhs.state.nh.us/DHHD/DEAS/default.htm
 
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New Jersey
William Isele  
State LTC Ombudsman  
Office of Ombudsman for Institutional Elderly  
P.O. Box 807  
Trenton, NJ 08625-0807  
Tel: (609)943-4026  
Fax: (609)943-3479  
http://www.state.nj.us/health/senior/sa_ombd.htm
 
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New Mexico
Katrina Hotrum  
State LTC Ombudsman  
New Mexico State Agency on Aging  
1410 San Pedro, NE  
Albuquerque, NM 87110  
Tel: (505)255-0971  
Fax: (505)255-5602  
http://www.nmaging.state.nm.us/vlunteer.html#ombuds
 
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New York
Martha Haase  
State LTC Ombudsman  
New York State Office for the Aging  
2 Empire State Plaza  
Agency Building #2  
Albany, NY 12223-0001  
Tel: (518)474-7329  
Fax: (518)474-7761  
http://ombudsman.state.ny.us
 
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North Carolina
Sharon Wilder  
State LTC Ombudsman  
North Carolina Division of Aging  
2101 Mail Service Center  
Raleigh, NC 27699-2101  
Tel: (919)733-8395  
Fax: (919)715-0868  
http://www.dhhs.state.nc.us/aging/ombud.htm
 
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North Dakota
Helen Funk  
State LTC Ombudsman  
Long Term Care Ombudsman Prog.  
Aging Services Division  
600 E. Boulevard Avenue  
Dept. 325  
Bismarck, ND 58505  
Tel: (800)451-8693  
Fax: (701)328-2539  
http://lnotes.state.nd.us/dhsweb.nsf/SewrvicePages/AgingS
 
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Ohio
Beverley Laubert  
State LTC Ombudsman  
Ohio Department of Aging  
50 W Broad Street  
9th Floor  
Columbus, OH 43215-3363  
Tel: (614)466-1221  
Fax: (614)644-5201  
http://www.goldenbuckeye.com
 
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Oklahoma
Esther Houser  
State LTC Ombudsman  
Long Term Care Ombudsman Prog.  
DHS Aging Services Division  
2401 N.W. 23rd Street  
Suite 40  
Oklahoma City, OK 73107  
Tel: (405)521-6734  
Fax: (405)522-6739  
 
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Oregon
Meredith Cote  
State LTC Ombudsman  
Oregon Office of the LTC Ombudsman  
3855 Wolverine NE  
Suite 6  
Salem, OR 97305-1251  
Tel: (503)378-6533  
Fax: (503)373-0852  
 
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Pennsylvania
Susan Getgen  
State LTC Ombudsman  
Pennsylvania Department of Aging  
555 Walnut Street, 5th Floor  
P.O. Box 1089  
Harrisburg, PA 17101  
Tel: (717)783-7247  
Fax: (717)772-3382  
http://www.aging.state.pa.us/aging
 
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Puerto Rico
Carmen Matos  
State LTC Ombudsman  
Puerto Rico Governor's Office of Elder Affair  
Call Box 50063  
Old San Juan Station  
San Juan, PR 00902  
Tel: (787)725-1515  
Fax: (787)721-6510  
 
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Rhode Island
Roberta Hawkins  
State LTC Ombudsman  
Alliance for Better Long Term Care  
422 Post Road  
Suite 204  
Warwick, RI 02888  
Tel: (401)785-3340  
Fax: (401)785-3391  
http://www.stateomb@alliancebltc.org
 
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South Carolina
Jon Cook  
State LTC Ombudsman  
SC DHHS, Office on Aging  
P.O. Box 8206  
Columbia, SC 29202-8206  
Tel: (803)898-2850  
Fax: (803)898-4513  
http://www.dhhs.state.sc.us/NR/exeres/852C4711-44F2-4976-85
 
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South Dakota
Donna Fischer  
State LTC Ombudsman  
Department of Social Services  
SD Office of Adult Services & Aging  
700 Governors Drive  
Pierre, SD 57501-2291  
Tel: (605)773-3656  
Fax: (605)773-6834  
http://www.state.sd.us/social/ASA/services/ombudsman.htm
 
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 Tennessee  
State LTC Ombudsman  
TN Commission on Aging and Disability  
Andrew Jackson Bldg.  
500 Deaderick Street, Ste. 825  
Nashville, TN 37243  
Tel: (615)741-2056  
Fax: (615)741-3309  
http://www.state.tn.us/comaging/ombudsman.html
 
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Texas
John Willis  
State LTC Ombudsman  
State Long Term Care Ombudsman Prog.  
Texas Department on Aging  
4900 N. Lamar Blvd, 4th Floor  
P.O. Box 12786  
Austin, TX 78711  
Tel: (512)438-4356  
Fax: (512)438-4374  
http://www.tdoa.state.tx.us
 
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Utah
Chad McNiven  
State LTC Ombudsman  
Department of Human Services  
Utah Division of Aging & Adult Services  
120 North 200 West  
Room 325  
Salt Lake City, UT 84103  
Tel: (801)538-3910  
Fax: (801)538-4395  
http://www.hsdaas.utah.gov/ltco.htm
 
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Vermont
Jacqueline Majoros  
State LTC Ombudsman  
Vermont Legal Aid, Inc.  
264 N. Winuski Avenue  
P.O. Box 1367  
Burlington, VT 05402  
Tel: (802)863-5620  
Fax: (802)863-7152  
http://www.dad.state.vt.us/ltcinfo/ombudsman.html
 
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Virginia
Joani Latimer  
State LTC Ombudsman  
VA Association of Area Agencies on Aging  
530 East Main Street  
Suite 800  
Richmond, VA 23219  
Tel: (804)644-2923  
Fax: (804)644-5640  
http://www.vaaaa.org
 
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Washington
Kary Hyre  
State LTC Ombudsman  
State LTC Ombudsman Program  
South King County Multi-Service Center  
1200 South 336th Street  
P.O. Box 23699  
Federal Way, WA 98093  
Tel: (800)422-1384  
Fax: (253)815-8173  
http://www.ltcop.org/index.htm
 
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West Virginia
Larry Medley  
State LTC Ombudsman  
West Virginia Bureau of Senior Services  
1900 Kanawha Boulevard East  
Charleston, WV 25305-0160  
Tel: (304)558-3317  
Fax: (304)558-0004  
http://www.state.wv.us/zseniorwv.us/seniorservices/
 
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Wisconsin
George Potaracke  
State LTC Ombudsman  
Wisconsin Board on Aging & Long Term Care  
1402 Pankratz Street  
Madison, WI 53704-4001  
Tel: (608)246-7014  
Fax: (608)246-7001  
http://longtermcare.state.wi.us
 
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Wyoming
Deborah Alden  
State LTC Ombudsman  
Wyoming Senior Citizens, Inc  
756 Gilchrist, P.O. Box 94  
Wheatland, WY 82201  
Tel: (307)322-5553  
Fax: (307)322-3283  
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If any of the above addresses or phone numbers have changed or are incorrect, please e-mail us with the correct information so we can update this page for other users. Thank you!