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I have a bachelor's degree from Berkeley and an MBA and a Masters in Public Policy from Georgetown University. I have been a consultant for six years with PWC Consulting (now IBM Business Consulting Services) where it is my job to fix broken processes and improve poor services. I have also volunteered extensively to build communities. I was an AmeriCorps volunteer in Oakland, CA and have served as a representative for Councilwoman Woodson on the Alexandria Economic Opportunities Commission.
For those of you who care more about results than credentials, I am currently charged with directing operations for a multi-million dollar project. I have been credited with reducing operating costs through process innovations by millions of dollars annually and improving service quality (e.g., implemented service level agreements and performance-based pay with subcontractors to reduce customer issue resolution time from an average of 14 days to 2 hours).
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