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Click on Swords to Download a
Copy of Resume
in Word Format
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Frank Musulinaro
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e-mail:
musulinaro_frank@yahoo.ca
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Security Clearance: Secret (active)
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OBJECTIVE
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An imaginative
individual seeking a challenging career in the IT field. Offers a
teamwork-oriented background, sharp troubleshooting skills and the
unlimited capability unquenchable love for learning.
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PROFILE
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-Fluently Bilingual (French and English)
-Secret Security Clearance (Gvmnt).
-Work well under high-pressure situations while maintaining
professionalism.
-People skills enhanced with positive attitude and good sense of
humour.
-Comfortable working in a fast paced, dynamic environment.
-Strong work ethics and respect to fellow co-workers.
-Excellent time management skills
-Knowledge of Government policies and inter-departmental functions.
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COMPUTER KNOWLEDGE
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EDUCATION
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June 2000
June 2001
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"Network & Internet Support Specialist
Microsoft NT Specialization Diploma"
CDI College
Ottawa, Ontario
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November 1995
March 1997
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" PC
Specialist with Multimedia Diploma"
International Correspondence Schools (ICS)
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September 1992
May 1995
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"
Digital Systems Technology"
Vanier College (St-Laurent, Qc)
Successfully completed two years
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WORK
EXPERIENCE
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February 2002
Present
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HELP DESK TECHNICIAN
Communication Canada
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Duties:
-Provided bilingual technical support to 750+ internal clients for a variety of platforms and applications
-Installing, configuring and maintaining PCs, internal components, peripherals, operating systems
and software
-Acquired in depth knowledge in a multitude of applications, troubleshooting software and Operating Systems.
-Identify and resolve operational and connectivity problems for PCs and peripheral equipment
-Facilitate desktop rebuilding using Norton Ghost imaging/backup software.
-Participated in the Windows 2000 Rollout of Desktops to over 700 Clients
-Initiated a project to inventory all Communication Canada Desktops
-Set up PDA hand-held computing devices such as Blackberries and Palm Pilots.
-Prepare technical documents and materials on hardware and software issues for client.
-Perform minor repairs on portable computers (I.e. Hard Drive, Memory, LCD replacement, etc)
-Troubleshoot Network connectivity issues with personal computers and hand-held computing.
-Answer Helpdesk phone and provide assistance to all users in Communication Canada
(Regional or local)
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July 2001
October 2001
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INSTRUCTOR
CDI College Nepean & Ottawa Campus
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Duties:
-Answer queries from students covering a variety of
Self-directed courses. (I.e. Novell, WinNT, TCP/IP, etc)
-On-site PC & Network Technician/Troubleshooter
-Track student progress & documentation
-Counsel students with scheduling dilemmas
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September
1998 January
2000
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"
PRODUCTION
HELPER BINDERY"
St-Joseph
Print Group. (Hull, Qc)
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Duties:
-Working on printing machinery such as Guillotine, Punch, 12 station
Perfect binder, folder, etc.
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February 1996
June 1998
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"PRINTING
PRESS OPERATOR"
Quebec Packing (Anjou, Qc)
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Duties:
-Maintaining and operating complex machinery
-Supervising & evaluating new employees
-Responsible for shipping and reception of merchandise
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OTHER
ACTIVITIES
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Web design &
future web ring co-founder, street hockey, cycling, computing, reading, poetry, traveling,
camping, etc.
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REFERENCES
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Available upon
request
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