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The Balanced Scorecard Institute is an independent, nonprofit source of
information about applications of the balanced scorecard approach to management in government and other nonprofit organizations|
To provide web-based guidance, information
and tools to government and nonprofit managers as they attempt to design
and implement measurement-based management in state, local and federal
government environments. To be a web clearinghouse for managers
to exchange information, ideas and lessons learned in building strategic
management systems using the balanced scorecard approach.
The balanced scorecard, a strategic
management concept developed by Robert Kaplan and David Norton, has shown
successful results in many private-sector companies, as well as in some
government organizations. But in governmental settings, outcomes are based
on mission success rather than profit. How can the balanced scorecard
concept be adapted to fit this setting? In an era of downsizing and
outsourcing, government has not been the first priority of consultants and
vendors who provide business engineering services to companies. Therefore
this web site has been developed, to provide a central source of balanced
scorecard information applicable specifically to nonprofit settings. This
site is by and for government managers who need to deploy strategic plans
and improve their strategic performance. It is hoped that this site will
draw upon the ideas and experience of managers and technologists at all
levels of government and other organizations.
Balanced Scorecard Institute now offers its own training seminars in
the balanced scorecard and related subjects through an alliance with
the Foundation for Performance Measurement. These cost-effective
seminars can be provided directly to your team, anywhere in the
world. For further information please
The balanced scorecard can provide a comprehensive foundation for
organizational management. But although the balanced scorecard can form the foundation for strategic success, it is not sufficient in itself. Along with strategies, there must be initiatives,
such as business process improvement efforts, to steer the organization in the right direction and improve efficiency. Some of these additional management activities are described here.
These articles will provide you with some examples of how the balanced scorecard approach can benefit your organization's mission and reduce operating cost.