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In the veterinary office where I'm a technician, we mail out reminders when pets are due for vaccinations. Bruno, a German shepherd, arrived for his annual rabies shot, and we were required by state law to ask his owner if Bruno had bitten anyone in the last ten days. "Oh yes, in fact that's why we're here," she replied. Surprised, I told her we assumed they'd come in because of our reminder.

"We did," she explained. "Bruno bit the mail carrier who was delivering your card."