General Office Organization Customer Service
Microsoft Word Filing
Microsoft Excel Fax Machine
Microsoft PowerPoint Copier
Microsoft Access 10-Key by Touch
Number Crunching Attention to Details
Accounts Payable Accounts Receivable
Peachtree Accounting Software Telephone Skills
JANUARY 2004-PRESENT McCLARY,
STOCKS, SMITH, LAND & CAMPBELL, P.A., CPA FIRM, KANNAPOLIS, NC Office Clerk
AUGUST 2001-PRESENT CABARRUS COUNTRY CLUB, CONCORD, NC Waitress, Bartender Duties include: greeting customers, taking orders, formal serving, and set-up for formal functions.
MARCH 2001-OCTOBER 2001 NC LICENSE PLATE AGENCY, CONCORD, NC Title Clerk Duties included: greeting customers, proofreading work for errors and mistakes, completing necessary forms for processing title work, keying completed work into computer, daily reconciliation of money and work done.
MARCH 1998-FEBRUARY 2001 BLUE BAY SEAFOOD, SALISBURY, NC Waitress Duties included: greeting customers; taking orders; serving. Total length of time with this company was 6 years over a 10-year period. Had no customer complaints in that time, many customers proclaimed that they were given the best service they had ever received.
FEBRUARY 1996-FEBRUARY 1997 PLAZA APPLIANCE MART, CONCORD, NC Sales Assistant/Bookkeeper Duties included: answering and routing calls; balancing of daily accounts; scheduling of deliveries and service calls; computer work. Worked closely with sales staff in assisting customers on selections and layout of appliance placements in existing and new kitchens.JANUARY 1994-JANUARY 1996 BURGER KING, CONCORD, NC 1st Assistant Manager Duties included: training all new employees for local store; training all new manager trainees for company; keeping store records; tracking actual against budgeted numbers; scheduling of 40 employees; ordering supplies; running shifts. Started as a crewmember and worked up to first Assistant Manager in 6 months at a store that was always in the top five in sales and service. In the absentness of GM, ran store for a couple of months. In 1995, our store was #1 in the company for the year. Received top Assistant Manager Award 3 times.
Years of Customer Service Experience - 20 years Received numerous awards and recognition for outstanding customer service. Have always believed that if you give great customer service you would have customers return repeatedly.
Years of Accounting Experience - 15 years Worked in many fields of accounting from A/R to A/P, payroll, Profit and Loss, daily accountability. Math is always one of my strong subjects. An attention to detail has helped to correct mistakes quickly and profitably.