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Jonathan Wagner

Work Address:
P.O. Box 267
Staton Road
Brevard, NC 28712

Telephone:
Work: 828-885-5123
Home: 864-834-8909
Fax: 828-885-5245

Email: wagnerjm@sterlingdi.com


Career Summary

I started my career with EDS in a part-time support role. Within six months I had moved to a full-time support roll and within a year I had moved into a full-time training position. After five and one-half years in training I moved to a deskside support business analyst position in the customer area. After one year in this deskside support position I transfered to the EDS Helpdesk. Where I assisted in the development of procedures for the helpdesk. After one and one-half years there I transfered to my current system administration position.


Skills:

1st Tier Support, 2nd Tier Support, Clerical, Computer Based Training, Computer Training, Course Development, Customer Support, Customer Training, Data Planning, HTML Developing, Information Systems, Interpersonal Skills, Network Support, Novell Lan Support, Novell Netware Support, Outage Support, PC Training, Product Support, Product Training, Program Development, Programming, Project Planning, Remote Diagnostics, Shell Programming, Software Support, System Support, Technical Support, Training, Training Design, Traning Manual Design, Training Materials, User Needs, User Support, User Training.


Employment History:

EDS - Brevard, NC, 12/1/97 - present


System Administrator

EDS - Kokomo, IN,


Business Analyst, Helpdesk Agent 10/1/96 - 12/1/97

EDS - Kokomo, IN,


Business Analyst, 8/1/95 - 10/1/96

EDS - Kokomo, IN,


Training Specialist, 8/20/89 - 8/1/95


Additional Skills


The above languages and operating systems I have worked with either in a professional mode, or as a hobby.


Email: wagnerjm@sterlingdi.com
Last updated: June 25, 1998