Marital status: Married
Nationality: British
Date of Birth: 27/01/77
E-mail: Richard_Simcott@hotmail.com
Driving Licence: full and clean (B, C, D Eb & Ed)
Estonian, Georgian , Latvian , Greek, Arabic,
Mandarin,
Albanian - Beginner's level
For a demontration of my language skills, please see my video on YouTube.
07/05/03 - 31/12/03 Training Service Representative, Novell, Capelle a/d IJssel, The Netherlands
* Generate incremental revenue for Novell Training Services by running Marketing and Telesales Campaigns.
* Augment sales of Premium Support contracts * Produce marketing material to promote Novell's technical support.
* Present campaign results to the team.
* Create and maintain the team website.
* Provide customer support in English, French, Spanish, Italian, German, Dutch and Swedish.
* Carry out customer care (and deal with complaints) for Germany, Austria and German-speaking Switzerland.
* Give short training sessions to colleagues.
* Write documents, detailing procedures.
* Pass the CNS examination.
07/01/02 - 31/12/02 Technical Support Engineer (GroupWise team), Novell, Capelle a/d IJssel, The Netherlands
* Pass all the exams for the CNE 5 qualification.
* Pass the upgrade exam to become a CNE 6.
* Attain the GroupWise qualifications.
* Provide multilingual GroupWise support.
04/09/01 - 30/11/01 Language Teacher, Prague, Czech Republic
27/11/2000 - 25/05/01 Technical Support Analyst, Shell, Manchester, England
* Provide Microsoft desktop support for Windows 95/NT in German.
* Take overflow calls in Spanish, Portuguese, Italian and French.
* Translate IT-related texts into German.
28/02/00 - 29/09/00 Technical Support Executive, ComponentSource, Reading, England
* Answer multilingual technical queries regarding the software components sold.
* Provide First line support for developers using COM components (ActiveX, DLL) as well as Java (EJB) and C++ (COM based).
* Be responsible for the day to day running of the Component Request Center and the Webmaster Inbox.
* Proof-read translations (marketing material) in Portuguese, Brazilian Portuguese, Spanish and German.
* Interview people for the position of technical support and train the replacement for the role.
* Record procedures for future reference.
* Produce and present statistics of productivity for monthly meetings.
EDUCATION
Oct 1999 - Dec 1999 MEB (Masters in European Business with German) (not completed)
EAP (Madrid, Spain)
1995 - 99 BA Hons Combined Languages (French, Spanish, Italian & Portuguese) 2:1
The University of Hull (Hull, England)
1997 - 98 ERASMUS
L’Université Jean Moulin 3 (Lyon, France)
La Universidad de Málaga (Málaga, Spain)
L’Universitŕ di Verona (Verona, Italy)
A-Levels: 24 UCAS points
GCSEs: 10 at grade A - C, including English and Maths.
COURSES ATTENDED (since 2000)
Intensive Czech Course (Advanced) (2nd February - 21st May 2004), Charles University, Prague, Czech Republic
Salsa course (February - March 2004), Prague Center for further education, Prague, Czech Republic
Intensive Czech Course (Intermediate/Advanced) (12th - 23rd January 2004), Charles University, Prague, Czech Republic
Certified Novell Salesperson (28th February 2003), Novell, Capelle a/d IJssel, The Netherlands
Dutch Level 5 (October 2002 – April 2003), Volksuniversiteit, Rotterdam, The Netherlands
Modern Greek Level 1 (October 2002 – April 2003), Volksuniversiteit, Rotterdam, The Netherlands
Czech For Foreigners (September 2001 – December 2001), ITC, Prague, Czech Republic
Advanced Catalan (October 2001 – December 2001), Charles University, Prague, Czech Republic
TEFL course (July 2001), ITC, Prague, Czech Republic
INTERESTS AND ACTIVITIES
Language Learning & Teaching, Travel, Singing, Computers, Horse Riding, Swimming and Salsa
