CURRICULUM VITAE

Richard William Simcott

PERSONAL INFORMATION

Marital status: Married
Nationality: British
Date of Birth: 27/01/77
E-mail: Richard_Simcott@hotmail.com
Driving Licence: full and clean (B, C, D Eb & Ed)

LANGUAGES

English, French, Spanish, German, Dutch , Macedonian - Native level

Swedish (understanding of Danish and Norwegian), Italian, Portuguese , Welsh, Catalan, Czech, Serbian/Croatian/Bosnian - Fluent
Romanian, Esperanto, Icelandic, Russian - Intermediate level
Estonian, Georgian , Latvian , Greek, Arabic, Mandarin, Albanian - Beginner's level

IT QUALIFICATIONS

Certified GroupWise Administrator Certified Novell Engineer 6 (CNE 6) (25/04/02), Novell, Capelle a/d IJssel, The Netherlands
Certified Novell Administrator 6 (CNA 6) (25/04/02), Novell, Capelle a/d IJssel, The Netherlands
Certified Novell Engineer 5 (CNE 5) (12/04/02), Novell, Capelle a/d IJssel, The Netherlands
Certified NetWare Administrator 5 (CNA 5) (01/02/02), Novell, Capelle a/d IJssel, The Netherlands
WORK/VOLUNTEER EXPERIENCE

07/05/03 - 31/12/03 Training Service Representative, Novell, Capelle a/d IJssel, The Netherlands

* Generate incremental revenue for Novell Training Services by running Marketing and Telesales Campaigns.
* Augment sales of Premium Support contracts
* Produce marketing material to promote Novell's technical support.
* Present campaign results to the team.
* Create and maintain the team website.

01/01/03 - 05/05/03 Customer Services Representative, Novell, Capelle a/d IJssel, The Netherlands

* Provide customer support in English, French, Spanish, Italian, German, Dutch and Swedish.
* Carry out customer care (and deal with complaints) for Germany, Austria and German-speaking Switzerland.
* Give short training sessions to colleagues.
* Write documents, detailing procedures.
* Pass the CNS examination.

07/01/02 - 31/12/02 Technical Support Engineer (GroupWise team), Novell, Capelle a/d IJssel, The Netherlands

* Pass all the exams for the CNE 5 qualification.
* Pass the upgrade exam to become a CNE 6.
* Attain the GroupWise qualifications.
* Provide multilingual GroupWise support.

04/09/01 - 30/11/01 Language Teacher, Prague, Czech Republic

27/11/2000 - 25/05/01 Technical Support Analyst, Shell, Manchester, England

* Provide Microsoft desktop support for Windows 95/NT in German.
* Take overflow calls in Spanish, Portuguese, Italian and French.
* Translate IT-related texts into German.

28/02/00 - 29/09/00 Technical Support Executive, ComponentSource, Reading, England

* Answer multilingual technical queries regarding the software components sold.
* Provide First line support for developers using COM components (ActiveX, DLL) as well as Java (EJB) and C++ (COM based).
* Be responsible for the day to day running of the Component Request Center and the Webmaster Inbox.
* Proof-read translations (marketing material) in Portuguese, Brazilian Portuguese, Spanish and German.
* Interview people for the position of technical support and train the replacement for the role.
* Record procedures for future reference.
* Produce and present statistics of productivity for monthly meetings.

EDUCATION

MEB (Masters in European Business with German)
EAP (Madrid, Spain)

BA Hons Combined Languages
The University of Hull (Hull, UK)

INTERESTS AND ACTIVITIES

Language Learning & Teaching, Travel, Singing, Computers, Horse Riding, Swimming and Salsa