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Angela Frayle

  211 Murray Street      Phone: (519) 759-2750

Brantford, ON N3S 5R8       Email: afrayle@canada.com

 

 

 


Computer Skills

 

 

       Windows 95; 98; ME; 2000; XP       Macromedia Flash 4.0

          MS Word 95; 97; 2000; XP            Macromedia Dreamweaver 2.0; 3.0

          MS Excel 95; 97; 2000; XP            Adobe Photoshop 4.0; 5.5

          MS Access 95; 97                        Paint Shop Pro 5

          MS PowerPoint 95; 97                   HTML

          WordPerfect 5.0                          Cute FTP

          Lotus 1,2,3                                 Cute MX

          Simply Accounting for Windows       Hardware & Software Installation

 

 

 

Career Summary

 

 

›      Four years experience in clerical work, three years experience with database development & management, two years experience in customer service, two years experience in web design, one year experience in administration and marketing for home-based business, one year experience in inventory

›      Budgeting, report writing, marketing analysis, word processing, database, spreadsheets, multitasking, typing (50-60 w.p.m.), filing

›      Problem solving, communication, time management, public relations

›      Bookkeeping, marketing, business communications

›      Reliable, cooperative, adaptable, honest, diligent, work well under pressure

 

 

 

Education

 

 

1997 – 1998            National College                                     North York, ON

& present                Honors Business Administration

›  Subjects included Accounting, Marketing, Small Business Management, Business Law, Business Communications, Business Principles, Windows ’95, Microsoft Works, etc.

›  Average of 91.4%

 

 

1996 – 1997            Academy of Learning                              Brantford, ON

                             Micro Computer Business Applications

  ›  Successfully earned 11 credits in various computer programs, including Lotus 123, Excel, MS Word, Word Perfect 5.0, Basic Bookkeeping, Simply Accounting for Windows, etc

                             ›  Average of 92%

 

 

 

 

Professional Experience

 

 

2002                      RMH                                                    Brantford, ON

                             Call Center Representative

                                    ›   In-bound calls from customers for Nextel

                             ›   Assisted customers in choosing cell phones and rate plans

›   Rerouted customer calls that required service from different department

›  Used company specific computer programs to verify, record and update customer   information, place new orders

 

 

 

2000 – 2001            Wal-Mart                                             Brantford, ON

                             Customer Service Representative

                                    ›   Customer Service in Electronics Department

                             ›   Cash, Stocked Shelves, Zoned department for tidiness

                             ›   Used Telxon to check stock levels, label products, pricing

 

 

 

1999                      Financial Collection Agencies Int.              Brantford, ON

                             Recovery Specialist

›   Used the Tact program on a computer to enter notes regarding contact with debtors and payments

›   Contacted debtors through the telephone on behalf of a client to recover past due money

›   Worked toward a quota of money to bring in to the company each month

 

 

 

 

Volunteer Experience

 

2003             King George School                                                                                 Brantford, ON

                   All-Star Reading Coach / Library Assistant

›   Provided one-on-one guidance to grade 4 students as reinforcement of reading skills learned in classroom

 

 

1998             Graham Bell School                                                                                Brantford, ON

                   All-Star Reading Coach

›   Provided one-on-one guidance to grade one students as reinforcement of reading skills learned in classroom

›   Played educational games to increase student enthusiasm for reading

 

 

1985             Parks and Recreation

                   Leader-In-Training

›   Helped with children’s summer parks programs

›   Assisted in supervision and entertainment of 8-10 year-olds

›   Crafts, sports, games



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