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VERIZON ONLINE

TECHNICAL  SUPPORT TUTORIAL

How To Connect And Troubleshooting Cx PC

  1. Ask Cust Phone Number And Use Remedy and SSP To Find Cust Account Info  

  2. Verify Cust SRD / And  If Account is Active

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If account Is Inactive / Suspended : Transfer Cust To Billing

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 If account Shows Pending Status and SRD Has Passed Contact PCC

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 If Actual Date is 4 days Before the Due Date You Will Be Able to Get Cust On Line

  1. Start It To Fill Out The Ticket And Collecting Info About  Customers Equipment / Os/ Type Of  Modem Status

  2. Start Trouble Shooting
     

WEST MODEMS

 WIRE SPEED
NO RESET BUTTON

VERSALINK 327 W
HAS RESET BUTTON

VERSALINK 327
HAS RESET BUTTON 		FUJITSU
NO RESET BUTTON
EAST MODEMS 2200
HAS RESET BUTTON 		WIRE SPEED
NO RESET BUTTON
CHECK
LIGHT STATUS
ON MODEMS		 DSL LIGHT STEADY MEANS
MODEM HAS SYNC ON VERSALINK /2200

IF DSL OR READY LIGHT IS BLINKING MEANS MODEM IS
NOT SYNCRONIZING

 READY LIGHT STEADY    MEANS MODEM HAS SYNC ON WIRE SPEED GO AHEAD AND CREATE A NEW CONNECTION PPPOE OR DHCP

RUN AN ADNT TEST ASK CUST TO CONNECT MODEM PHONE CABLE STRAIGHT INTO THE WALL JACK / POWER CYCLE /REPEAT PROCEDURE DEPENDING ON WHAT NUMBERS ARE SHOWING ON THE TEST ON THE ASAM AND ERROR #  IF TEST SHOWS CIRCUIT NOT FOUND TRANSFER CUST TO BILLING

ADNT TEST
ERRORS  LIST

CLIC HERE TO VIEW ERRORS

CLIC HERE TO VIEW PPPOE CONNECTION ON WINXP

 

REMEDY CODING  GUIDE