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  KSB Travel & Tours

03/23/04

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Conclusion & Recommendation

 

KSB Travel & Tours Sdn. Bhd

(Subsidiary of Konsortium Sepang Berhad)

Background Information

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Located at Darul KSB, No. 15, Jalan 1/76, Desa Pandan Kuala Lumpur.

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Corporate in 1992 as a travel agency with a small market.

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Started with 1 standard umrah package as the trade marks - inbound and outbound tours, ticketing, hotel reservation and specialize in Umrah & Hajj.

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Success lays in its attention to details, along with destination expertise, high quality standards in service and trip delivery, effective costing and full customer satisfaction and the necessary safety.

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Specialized skill and experience in tourism sector.

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Dedicated toward their function. They are always close together with their customer to gain better outcomes and to make their services has its own credibility and strength.

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The aims and philosophy of KSB Travel & Tours Sdn. Bhd are:

  1. An organization that moves toward the perfection of the customer need they are working more to the customer services oriented.

  2. Demand and satisfaction are always the number one.

  3. The better way to achieve the goals is to maintain standard of services.

  4. Always offer for the best quality of services which synonym with the price pays.

  5. Believe company profitability is conjunction with customer satisfaction.

 

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Student Accomplishment - My accomplishment when I'm in KSB Travel & Tours Sdn Bhd

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Analysis of Performance - My duty, strength, weaknesses, and problem encounter in this agency. Also the suggestion to overcome the weaknesses.

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Analysis of the Organization - A description of the strength, weaknesses, and the idea to overcome the weaknesses. And also the opportunity and threat.

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Conclusion & Recommendation - Suggestion and recommendation to KSB Travel & Tours Sdn Bhd.

 

 

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This site was last updated 03/23/04  and designed by ZMR