4149 Parkway Blvd - Land O Lakes, FL 34639
wsround@yahoo.com - (813) 786-7307

Qualifications Profile

Highly accomplished Office Manager and Computer Systems Manager with over 19 years experience in business administration and computer system management for various companies.

• Broad knowledge of office operations including human resources, accounting, marketing, information technology and customer service.
• Expertise in developing effective company policies and procedures to increase efficiency and reduce overhead costs.
• Excellent research and selection of office equipment and software for best prices and quality.
• Outstanding computer knowledge and expertise including developing databases, automating mailing and accounting systems and developing company website.
• Proficient computer skills, website development and network management experience.
• Excellent writing and graphic design skills in the development of company brochures, fliers and website content.
• Strong organizational skills and ability to multi-task.
• Outstanding interpersonal skills able to interact with all levels of customers, employees and management.
• Self motivated, dedicated and people oriented.

Technical Background

Professional Experience

Office Manager

Served as Office Manager for Missouri Academy of Family Physicians, a small established physicians association with 4 employees.

Managed day to day office activities including staffing, accounting, purchasing, and customer service. Provided computer support including tracking accounts receivables, developing monthly financial reports and updating company records. Maintained inventory of office supplies. Coordinated site maintenance and service repairs. Managed the selection, purchase and maintenance of all office equipment. Developed office and accounting policies and procedures. Scheduled management meetings. Worked closely with Executive Director.

• Served as right hand person to Executive Director in planning, preparing and coordinating CME and board meetings.
• Served as CME application supervisor in the training, processing and filing for continuing medical education credit forms with the AAFP.
• Directly responsible for developing content and graphic design for quarterly Missouri Family Physician magazine, as well as meeting brochures, member benefit flyers and website.
• Instrumental in automating office systems including accounting, registration and database, as well as networking the office.
• Developed effective proposed annual equipment report for Board of Directors including product research and budget.
• Implemented Quicken software for accurate tracking and reconciliation of accounts.

Computer Systems Manager

Direct various computer functions including network maintenance, selection of equipment and software, web site design and coding. Develop web site content and graphic design. Perform product research. Develop IT proposals and budget. Develop contact databases. Work closely with vendors and IT staff.

• Instrumental in upgrading company computer system from a single IBM XT to a fully networked environment with 6 workstations and file server.
• Provided leadership in the design, development and management of the MAFP web site.
• Initiated and implemented an in-house email system and automated account management.
• Worked closely with IT staff in the redesign of membership database by providing design specifications and beta tested product.

Meeting Coordinator

Designed brochures and meeting materials. Coordinated audio-visual materials. Provided troubleshooting and technical assistance. Assisted Executive Director with annual conferences.

• Played a key role in increasing exhibitor membership while other state chapters were losing members, due to flexibility in pharmaceutical advertising.
• Selected to co-manage registration tables with the Executive Director at annual meetings.
• Instrumental in researching, selecting and implementing Peopleware software which effectively automated the meeting registration process with increased efficiency and reduced cost.

Computer Systems Manager/Web Designer

Web Designer for leading health foundation.

Managed all aspects of Website development and maintenance. Developed web site content and graphic design. Trained Executive Director and staff in Web site maintenance.

• Successfully designed and developed company website for medical association.

WSR - Phoenix AZ/ Galveston, TX

1992 to 1995

President, General Manager

Served as President, General Manager for small company serving various local businesses.

Managed investment property including collecting rental income and monitoring building maintenance. Assisted various local businesses with courier services. Maintained records and tracked accounts receivables. Worked closely with clients and building residents.

• Successfully managed an apartment building to ensure safety and comfort for all residents.
• Developed excellent client relations by addressing and resolving various issues in a professional and timely manner.
• Provided timely courier services for sensitive travel documents, medical samples and other documentation.

Educational Background

Coursework in Computer Science and Business Management

Kansas State University – Manhattan, KS

Coursework in Computer Science

Johnson County Community College – Overland Park, KS

Certification:

XML Web Programming/ Certificate of Completion, 2002
JavaScript Programming/ Certificate of Completion, 2002
Internet Training Course/ Certificate of Completion, 1994