Venkatesh Selvaraju

891/a2, Munusamy Road, K.K.Nagar, Chennai-600078

Email: venkatesh@itm.edu ² (044) 52029317

 

 

SUMMARY: I am a highly qualified technical support professional experienced in PC upgrades, maintenance, troubleshooting, and repairs, and in end-user desktop and network support, with exceptional customer service skills. Capable of taking projects from conception through implementation and completion. Excellent communication and interpersonal skills. Detail and result oriented. A hard-working self-starter. An active and involved team member. I would draw on my considerable skills and experience in one or more of the following areas:

 

• Technical support / general helpdesk
• Desktop & network support
• Other technical customer support
• Web site creation or management
• Technical writer

 

SKILL-AREAS:

 

• Extensive experience and skill in hardware and software troubleshooting, end-user consultation and training, and general desktop systems support.

 

• Operating Systems: Windows NT/2000/XP (workstation & server), Windows 95/98/ME & 3.x, MS-DOS.

 

• Hardware skills: Experienced in PC upgrades, configuration, maintenance, troubleshooting, and repairs.

 

• Web development: HTML, PHP, some JavaScript. CGI script deployment.

 

• Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, etc.).

 

• Internet Explorer, Netscape, Outlook, Outlook Express.

 

• Strong interpersonal skills. Very strong written and oral

 

EDUCATION:

 

B.Sc, Hindustan College of Arts & Science (1996-99): Majoring in Computer Science.

 

M.S, Institute Of Technology and Management (2000-2002): Majoring in Computer Info Systems.

 

PROFESSIONAL PROFILE:

 

 

Sep 2002 – Present: Brigade Corporation (Nasscom listed top ITES Company) Ambattur, Chennai. Cyber Representative.

 

·         Front-line email support on a wide range of standard, custom desktop, wireless networking and handheld devices.

 

·         Active member of proactive, energetic technical support team.

·         Also, member of escalation team which focuses on providing daily online support and technical problem resolution to thousands of computer users through Compaq communities forum, on a wide range of computer questions, with particular focus on Windows-family operating systems and desktop support.

 

INDEPENDENT WORK:

 

·         Troubleshoot installations and establish networking on a number of computers for private individuals

 

·         Providing daily online support and technical problem resolution to thousands of computer users through Microsoft newsgroups, on a wide range of computer questions, with particular focus on Windows-family operating systems and desktop support.

 

COURSES OPTED:

 

Operating System, Digital Fundamentals, Computer Architecture, Microprocessor, Computer Networks, Management Information System, System Analysis and Design, Object Oriented Programming, Database Management System, Computer Algorithms.   Managerial Accounting, Financial Management, Enterprise Resource Planning, Principles of Management, Production Operation Management

 

COMPUTER PROFICIENCY:

 

LANGUAGES	C, C++, Java
OPERATING SYSTEMS	WINDOWS 9.X, RED HAT LINUX 7.2, Windows 2000 Server
RDBMS	ORACLE
GUI TOOLS	MICROSOFT VISUAL BASIC 6.0, MACROMEDIA FLASH 5.0

            &nbs p;   

LAURELS & CERTIFICATION:

 

·         
I was awarded Microsoft India Community Star January 2003 largely for the assistance I give in the Windows Newsgroups. 

 

·          Microsoft Certified Solution Developer (MCSD)

 

·            Cisco certified network associate (CCNA)

 

·          Microsoft Certified Professional [Windows 2000 Server & Exchange Server]

 

· 

·          Regular earner of monthly assessed performance incentive

 

·          Best  CR for the quarter

 

PROJECTS UNDERTAKEN:

 

PROJECT TITLE	Hire Purchase System
PROJECT DESCRIPTION	I pursued my final trimester project in LAI, during the 2 months period in LAI I had the opportunity learn a lot about the general proceeding of a software company. I was allotted the payment module, which involved intricate business logic, validations and report generation.

 

PROJECT TITLE	Candidate Information System
PROJECT DESCRIPTION	The System is been successfully implemented in a VUE testing center. The software includes storage of candidate details and exams undergone by them. Additionally, user friendly search facility is been provided which gives easy access to a particular candidate’s record.

 

PROJECT TITLE	Payroll Processing Suite
PROJECT DESCRIPTION	The software was developed in C language which automates the entire process of payroll processing. It includes storage of employee details , processing data and generating monthly pay slips.

 

PROJECT TITLE	Invoice Billing System
PROJECT DESCRIPTION	This System was designed and developed specifically to cater the needs of the Race Computers (Chennai based computer reseller). It was capable of generating following reports: weekly and monthly sales of each products, purchase order, sales invoices, and bills payable. The system was Successfully implemented in the Organization

 

LANGUAGES KNOWN:

 

English, Tamil and Hindi

 

EXTRA CURRICULAR ACTIVITIES:

 

Member of the Ball Badminton team that was the final runners up in the 1996 APSC MEET.

 

Personal and professional references will be furnished upon request.

Venkatesh Selvaraju

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