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  My Resume

 

Melissa A. Gallman                                                                                                                           

 

Employment/Experience:

 

 

 

National City Mortgage

1998 – Present

 

Real Estate Management Associate (1998-1999)

National Training Administrative Assistant (1999-2000)

e-Learning Divisional Coordinator (2000-Present)

 

 

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Designed and developed courseware for deployment via the NCM Learning Center (web-based LMS)

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Coordinated the design and implementation of training curriculum to include leader’s guides and classroom/self-study materials

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Manage the NCM Learning Center activity for approximately 2,500 employees in six business units

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Performed needs-based analyses with end-user and technical representatives to determine training program expectations and recommend content

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Conducted face-to-face classes in computer applications (Microsoft Office), ergonomics, customer service, and time management (Franklin Covey’s Focus: Achieving your Highest Priorities)

 

 

United Group Associates

1998

 

Independent Sales Consultant - Major Medical Health Insurance

 

 

AFLAC

1997 – 1998

 

Independent Sales Consultant – Supplemental Health Insurance

 

 

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Managed the enrollment of individuals in supplemental health or major medical insurance programs through generating leads, setting appointments and obtaining final agreements

 

 

The Berry Company

1994 – 1997

 

Directory Coordinator

 

 

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Coordinated the production of 45+ telephone directories per year, including purchasing listings, proofreading and editing of specialty sections, and directing composition and printing processes

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Implemented and coordinated customer requests on accounts with revenues up to $1 million

 

 

The Linder Company

1992 – 1994

 

Administrative Assistant to Ohio Partner/President

 

 

The Reynolds and Reynolds Company

1990 – 1992

 

Administrative Assistant to Vice President of Human Resources

 

 

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Managed capital-investment projects including justification, alternatives and outcome of projects up to $100,000

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Coordinated production and design of training materials to be used in conjunction with in-house training programs

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Prepared annual budgets totaling $1 million and conducted monthly monitoring of expenditures for over ten work centers in cooperation with appropriate managers

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Participated in peer training events relating to computer skills, administrative procedures and document design

 

Education/Certifications:

 

 

 

University of Phoenix – Online – MAEd Distance Learning - 2003

Antioch University - Yellow Springs, OH - BA – 1995

Sinclair Community College - Dayton, OH - AAS – 1984

Certified Franklin Covey Client Facilitator – 2000

Certified Instructor for Wilson Learning Signature Service - 2000

Microsoft Office Specialist - 2003