K. RICHARDSON

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OBJECTIVE:

                A hands-on technical position working in an environment with access to new technology and the

                potential to support my reputation for accepting new and challenging technical assignments,

                exceeding expectations, and meeting customer needs.

 

TECHNICAL SKILLS:

                Operating Systems:            Windows 95, 98, NT, 2000, XP, MS-DOS

                Hardware:                             Customizing and Upgrading of Compaq PCs, IBM PC and Laptops (NetVistas,

                                                                ThinkCentres, ThinkPads 600E and T-series).  HP Printers (Desk Jets

                                                                & Laser Jets), CAT-5.  Familiar with routers and hubs.

                Software:                              MS Office Suite (97 – 2003), WordPerfect, AS-400D, Lotus Notes, Remedy ARS,

                                                                C++, Visual Basic, Flash, Adobe (Acrobat & Photoshop), Norton Anti-Virus,

                                                                SMS (System Management Server)

                Exposure to:                          LANs (Local Area Networks), WANs (Wide Area Networks), Switches, Full Armor,

                                                                Fluke Enterprise LAN Meter, HTML, TCP/IP, DHCP, DNS, WINS, FTP,

                                                                VMware Workstation, Blackberry, VPN, Netinstall, PC Anywhere

 

PROFESSIONAL SKILLS:

                General:                                Excellent written and verbal communications skills

                                                                Troubleshooting and problem solving skills

                                                                Diplomatic interpersonal skills with special attention to customer service

               

PROFESSIONAL EXPERIENCE:

       Investors Bank & Trust                                                                                                                                         Boston, MA

       Enterprise Systems Services: Microsoft Enterprise Architecture (Modis)                                                    Aug 2004 – Present

                MEA Desktop Support

·          Served as a team lead in a six member group responsible for migrating over

1500 desktops/laptops from Windows NT to XP.

·          Maintained and updated the company’s standard Microsoft XP image

        using Norton Ghost.

·          Provided Desktop Support resolving Level 2 Help Desk tickets for IBT users

        who were recently migrated to Windows XP.

       MicroSystems                                                                                                                                                          Dec 2003 -  July 2004

                Desktop Engineer/Support

·          Served as part of a two man team providing Desktop Support to over 700 users & 1000

Desktops/laptops using both Windows NT & XP in the IBT Copley site.

·          Managed Level 2 Help Desk tickets and maintained user requisitions for hardware

and software using ARMS (Automated Request Management System).

·          Maintained an up to date status of all Ghost PC images (Windows NT) for the Copley site.

·          Assisted in managing in-house inventory for Desktops, Monitors, and printers and assured

        all off-lease computer equipment was returned to the vendor in the allotted leased time.

 

       John Hancock Financial Services                                                                                                                        Boston, MA

       Infrastructure Technology Services: Asset & Configuration Management (TAC Temps)                        June 2002– Aug 2003

                Desktop Support Specialist & Asset Management System Analyst

·          Utilized automated technology to maintain and track desktop location data.  Downloaded

        data into the Argis enterprise asset management system.

·          Retrieved all unused desktop equipment for the purpose of maintaining an 85% level of

        asset inventory accuracy for monthly hardware audits.

·          Managed the distribution (software installations and configuration) of time-sensitive IBM

        ThinkPad 600 E laptops for traveling John Hancock associates.

·          Provided assistance to front end users during department area moves of computer equipment.

       Consolidated Sector Services                                                                                                                               April 2000 – May 2002

                PC/LAN Technician

·          Served as a Level 2 Support solving trouble tickets to various hardware and software requests.

·          Provided support in the installation and configuration of software applications for over 1500+

        front end users within the John Hancock Home Office.

·          Assisted in wiring data closets with CAT-5 cabling to provide network activity in order

        for users to access the John Hancock network.

·          Preformed troubleshooting on various networking issues within the company

        primarily involving DHCP and TCP/IP for desktops and printers using the Fluke LAN Meter.

·          Assisted in reducing the outstanding number of analog lines due to a company audit by

        converting users over to John Hancock’s own network Modem Pool.

      

       Electronic Commerce Division                                                                                                                            Jan 2000 – March 2000

                15 x 15 Project Representative                                                                                                                       

·          Assembled and tested fiber optic cabling of Lightwave equipment in the implementation

        stages of the 15 X 15 Project.

·          Provided troubleshooting and reporting daily status of outstanding kiosk issues within the

The John Hancock complex.

 

       Dana Farber Cancer Institute                                                                                                                               Brookline, MA

                Information Systems Representative                                                                                                               Jan. 1999 – June 1999

·          Entered patient billing daily on AS-400D and Excel and verified billing cycles on AS400D

        and IDX.

·          Assisted in computer programming downloads and backup of patient billing cycles.

 

EDUCATION:

NORTHEASTERN UNIVERSITY                                                                                                                             Boston, MA

                Bachelor of Science in Business Administration                                                                                      June 2002                    

                Concentration: Management Information Systems

                Grade Point Average: 3.0

                Honors:  Dean’s List (Fall 1997, Fall 1999, Spring 2002)