Mag. Phil. Francisco D. Pon,
417 Old Stadium Drive Postal
Cluster Box # 6206 Port
________________________________________________________________________
OBJECTIVE:
To obtain a rewarding and responsible
position where background,
education and abilities would be valuable
COLLEGE EDUCATION:
Integrative Study: “Too Fast,
Too Big, And Too Dangerous. The Home Depot Customer
Service”
The
Research Paper: "Bilingual
Education in Latin American Culture and Civilization"
The
CERTIFICATION AND PRACTICAL TRAINING:
Rawlings Sporting Goods World
Headquarter
WORK EXPERIENCE:
-
Drive
customer service and sales in all departments, including coaching associates
through the sales process (monitoring sales coverage and moving associates as needed among
departments)
-
Match
customers to associates to ensure excellent customer service
-
Ensure
that associates seek customers in need of service / Check for shoppability – safety
-
Schedule,
coordinate and carry out the training of 3 head cashiers, 50 cashiers, and 5
lot associates.
-
Prepare
and execute the weekly-computerized work schedule of the front end
-
Update
and file records and documentation of the front-end personnel.
-
Supervise
the execution of the front-end procedures and company policy.
-
Audit
and retrain front end staff
-
Prepare
weekly shrink report (secret shop best practices, sensormatic logs)
-
Keep
inventory of the front end equipment and stock
-
Attend
monthly district training as well as weekly management meetings.
September 1987 - August 1997
-
Organizing,
scheduling and carrying out the annual plan of the legal department, which
encompasses appointments and interviews with all manner of authorities such
as: Immigration Officials, Federal and
Local Officials, Mexican Communities, and works places that commonly employ
Mexican National.
-
Proposal
and justification of the annual budget of the protection department
-
-
Update
and file records of 1000 inmates and 2000 civil cases
·
Spanish
Teacher Assistant and Laboratory Instructor.
-
Prepare
and teach the annual curricula
-
Evaluate,
exercise and train the speech and hearing skills of the students
·
High
School Teacher, Counsel, Tutor for various needs. Christian Brother’s
-
Teach
and tutor students in Spanish
-
Counsel
students for various needs including academics and disciplines
-
Assist
the campus ministry department in the area of religious service, retreats.
·
College
Professor instructing Moral and Ethics. Institute Superior Catalina Buendia de Pecho,
HONORS AND AWARDS:
MEMBERSHIPS AND ACTIVITIES:
·
Member
of the ADVISORY BOARD OF IMMIGRATION LAW PROJECT.
·
Member
of INTERNATIONAL PROGRESS ORGANIZATION,
·
Mentor
Teen’s Youth Services Public-Private Venture & Division of Youth Service.