RULES AND REGULATIONS OF THE HOUSESHOP®
By buying any item off this site, means that you have read all the rules and regulations that we have listed and agree to them.
It also means that you have read this entire advert for the sale of the goods and agree to its content.
If you cannot agree to any part of this, then please do not buy.
Please direct any questions to the above email address.
All our clocks, CD and Audio books are copyrighted and all have an individual EAN number.
Any pictures used for clocks are either taken by ourselves, have the owners permission, the copyright was not renewed, copyright has lapsed,
no copyright exists or are within the public domain and/or sourced from photobucket or istockphoto or other free picture site.
PLEASE MAKE SURE THAT YOU HAVE READ OUR ADVERT CAREFULLY FOR ANY SPECIAL CONDITIONS OF SALE.
WE WILL ONLY REFUND THE TOTAL SALE AND NOT PART SALE, THEREFORE ALL GOODS MUST BE RETURNED.
IF YOU RECEIVE A DISC FROM US WHICH DOES NOT PLAY ON ANY OF YOUR DVD OR CD EQUIPMENT (INCLUDING PC) THEN THE ITEM MUST BE RETURNED IN 7 DAYS FOR TESTING.
IF YOU DO NOT AGREE TO OUR REFUNDS POLICY OR ANY PART OF THE SALE, THEN PLEASE DO NOT BUY ANY ITEMS.
1: GOODS ARE SOLD ON THE BASIS THAT YOU HAVE READ THE WHOLE ADVERT. IF YOU ARE UNSURE ABOUT ANYTHING PLEASE CONTACT US ON sales@su-ave.com BEFORE PURCHASING.
2: ALL GOODS ARE IN STOCK. ANY ITEMS NOT IN STOCK WILL BE REMOVED SO AS NOT CAUSE ANY CONFUSION.
3: ALL ITEMS WILL BE SHIPPED WITHIN 3 WORKING DAYS OR AS SOON AS PAYMENT HAS BEEN MADE AND CLEARED.
4: WE WILL SHIP TO ANY COUNTRY SO LONG AS THE CORRECT POSTAGE HAS BEEN PAID.
5: YOUR GOODS WILL ONLY BE SHIPPED TO THE ADDRESS THAT YOU HAVE REGISTERED WITH THE PAYMENT COMPANY, UNLESS YOU MAKE OTHER ARRANGEMENTS WITH US BEFORE PURCHASING.
6: IF INCORRECT ADDRESS IS GIVEN OR GOODS ARE RETURNED BY THE POSTAL SERVICES, YOU MUST PAY FOR REPOSTING BY SIGNED FOR OR COURIER.
7: ALL GOODS ARE POSTED VIA FRANKING MACHINE OR PAYPAL POSTAGE WHICH GIVES US AUTOMATIC TRACKING INFORMATION.
8: ALL HEAVY ITEMS WILL BE SENT VIA DHL OR TNT.
REFUNDS WILL ONLY BE GIVEN IF THE GOODS DO NOT MATCH THERE DESCRIPTION.
PLEASE MAKE SURE THAT YOU ARE AWARE OF WHAT YOU ARE BUYING.
WE CANNOT BE HELD RESPONSIBLE IF YOU DO NOT READ THE WHOLE ADVERT.
RETURN POSTAGE IS TO BE COVERED BY THE BUYER.
REFUNDS WILL ONLY BE GIVEN THROUGH YOUR ORIGINAL PAYMENT METHOD.
GOODS MUST BE RETURNED WITHIN 14 DAYS OF DELIVERY.
IF GOODS HAVE BEEN SUPPLIED CORRECTLY WE MAY ONLY REFUND THE ITEM AND NOT ANY POSTAGE CHARGES.
IF THE ITEM IS FOUND TO BE FAULTY THEN A REPLACEMENT WILL BE SENT OUT.
IF YOUR REPLACEMENT IS STILL FOUND TO BE FAULTY THEN A REFUND WILL BE GIVEN.
NO REFUNDS WILL BE GIVEN UNTIL A REPLACEMENT HAS BEEN SENT AND ONLY THEN IF THIS REPLACEMENT DOES NOT WORK.
IF YOU WISH TO CLAIM A REFUND PLEASE CONTACT US BY EMAIL returns@su-ave.com WITHIN 4 DAYS OF RECEIPT OF GOODS. PLEASE STATE CLEARLY WHY YOU WISH TO RETURN THE ITEM.