Welcome to Intercall Management Agent Resources. This site is designed to provide the agent with all necessary knowledge of our clientele. Each client company profile contains a more extensive background than you may already know. Also supplied are additional resources such as search functions to aid in you assisting the customer. Agent Training Manuals and Agent Test Call Criteria are provided in PDF format. Finally you will find many articles under the genre of customer service and sales skills. These will cover many different schools of thoughts and will improve your overall agent ability and repertoire.