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"Motivation in the Work Place"
 Motivation/Customer Service
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 Modeling desired behaviors, enforcing policies and instituting appropriate reward systems.
 Article sourced from http://www.callcentercomics.com
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"What Is Customer Service?"
History/Customer Service
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Concept, strategy, ideology , empowerment and accountability.
Article sourced from http://www.wikipedia.com
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"Quality and Service"
Management/Customer Service
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The customer, reliability, people as a resource, the long term, team quality.
Article sourced from http://www.see.ed.ac.uk/
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