Soilpro - Quality Objectives

	Soilpro	Quality
	Soil properties applied to
soil laboratory	geotechnical engineering	www.soilpro.com.my

Objectives - Policy, Service and Milestone
Processes - Laboratory Control
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Quality Policy
Soilpro's continuous efforts for improvement both analytical and administrative is in having quality system in place to maintain quality objectives throughout the 2000's and beyond by:

Satisfying customers' requirements at all times
Consistent, diligent and quality service
Reliable and good laboratory practice
Compliance to test standard specifications
A known level of accuracy in all tests and measurements
Careful observation and accurate recording of test data
Commitment to on time delivery, innovation and engineering excellence
Training and support of all employees needed to provide quality services

Quality Service
Quality service is defined, not by internal perceptions, but by the standards and expectations of customers. Soilpro will present factual report base on customers' requirements as follows:

Maintain record of samples received for testing and storage
Perform any or a combination of tests according to specifications and international standards
Verify for additional instruction to test variations on specific test methods
Provide a summary of tests results for overall presentation
Specify fastest delivery time based on test duration and capacity
Provide technical competence to deal with enquiries on uncertainties of test results
Provide track record and approval of engineering consultants who require the quality data

Quality Milestone
Soilpro's aim for continuous improvement and quality techniques can be checked in part by the following milestone:

Item	Training /Activity	Completion Date
1	Laboratory Soil Testing Course	22~27 Sep 1998
2	CIDB Seminar on Re-engineering of Site Investigation Practices for Quality Assurance	Mar 1999
3	Seminar on Soil Investigation & Design for Slope - Short Course	11~12 May 1999
4	ISO/IEC Guide 25 Awareness, Manual Writing and Internal Audit Training completion	18 Jun 1999
5	MSc in Engineering Business Management - 3 years part time International Joint Venture Management of Change CAD/CAM Information Systems Strategy Business Strategy & Strategic Management Project Planning Management & Control Financial Analysis and Control Systems Quality Management Techniques Human Factors in Industry Innovation Strategy Information Technology Technology Management Project Dissertation - Strategic Business and Quality Processes for a Geotechnical Laboratory	Nov 1998 Jan 1999 Feb 1999 Mar 1999 Jul 1999 Sep 1999 Oct 1999 Jan 2000 Mar 2000 Apr 2000 Aug 2000 Oct 2000 Sept 2000~Jun 2001
6	Seminar on Ground Improvement-Soft Clay	Aug 2000
7	Apply and submit Laboratory Quality Manual to Laboratory Accreditation Body, i.e. DSM (Department Standards Malaysia). By then ISO 17025 will the new guide (ISO Guide 25).	tentatively 2001
8	Adequacy audit on Lab Documentation & pre-assessment	-
9	Compliance Assessment for ISO/IEC 17025 Accreditation	-

Laboratory Process Control

Level	Item	Main Process	Action
1	1.1	Receiving and recording samples	Soil Technicians
1	1.2	Receiving lab schedule and instruction	Soil Technicians
2	2.1	Testing and reporting	Laboratory Manager, Soil Technicians
2	2.2	Follow up on level 1	Laboratory Manager, Soil Technicians
3	3.1	Reporting, compiling and checking	Assistant Quality Manager
3	3.2	Follow up on Level 2	Assistant Quality Manager
4	4.1	Final reporting and checking	Technical/Quality Manager
4	4.2	Follow up on Levels 1 to 3	Technical/Quality Manager