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Resume for Jane Rush

I am currently enrolled at Harrisburg Area Community College (HACC) and working towards an Associate Degree in Computer Information Systems. My objective is to complete my degree and use my knowledge and experience in Information Systems, Accounting, Industrial Engineering, Quality Assurance, Purchasing, and Technical areas for future advancement opportunities.

**Resume Contents**
Employment History Academic Background Technical Background Training/Seminars	Personal Development Activities/Interests How to Contact Me

Employment History

June 1998 - Present Fry Communications, Inc. - Mechanicsburg, PA 17055

PC Support Analyst

Design Access Databases incorporating AS400 files through ODBC connectivity and SQL.
Attended SQL Server 6.5/7.0 training at Datastream and received inhouse training in MP2 Work Order System and Security setup.
Help users design Excel spreadsheets and Word documents/forms to track scheduling information and customer data.
Develop training manuals and provide training and support for users in Netscape Communicator, Windows 95, and Microsoft Office 97.
Support users in troubleshooting and resolving PC software problems and questions.
Enter Help Desk technical support information in Track-It and create custom reports using Crystal Reports.
Interact with MIS staff on project status and support calls.

1981 - June 1998 Appleton Papers Inc. - Camp Hill, PA 17011

1995 - 1998 Technical/Quality Administrative Support

Provide administrative support to Staff Technical Director, Quality Manager and 15 Process Engineers.
Performed analysis of customer complaints and worked with teams to resolve them.
Initiated Work Order Requests through the Champs Maintenance Work Order System and Purchase Order Requisitions through the Cullinet Purchase Order System.
Interacted with Customer Service, Appleton, Wisconsin, to verify test data specifications of carbonless paper for federal government contracts.
Developed reports from Quality Control statistical data for management presentations.
Involved in Process Variation Reduction and Future Value Added teams. Helped reduce core waste in finishing by $800,000 in 1997 and $700,000 in 1996.
Interacted with Contractors/Vendors and directed them to the appropriate plant contact.
Designed company ads for sponsorship of local organizations.
Contributed to desktop publishing, editing, writing and layout of company newsletter.
Coordinated meeting schedules, and ordering and inventory of supplies.
Facilitator of activities committee for 12 years managing a $15,000/yr. budget.

1986 - 1995 Industrial Engineering Secretary

Secretary to Industrial Engineering Manager and 3 Staff Industrial Engineers.
Developed reports to track plant equipment and product consistency.
Created templates in Monarch for AS400 downloads. Data was then exported to Excel for manipulation by end users.
Served as the Purchasing Secretary for 6-month period to fill-in for leave of absence.
Created a vendor base using Access and Word for mail merge letters.

1981 - 1986 Accounts Receivable/Billing Clerk

Secretary to Accounting Manager and Data Processing Manager.
Word Processing of documents/correspondance and creation of financial spreadsheets.
Managed petty cash account and expense reporting.
Processed billing for International customers.
Data input of general ledger entries and month-end report processing.

1980 - 1981 Navy Depot - Mechanicsburg, PA 17055

Cargo Documentation Clerk for Traffic Department of Defense Activities

1977 - 1980 Military Ocean Terminal Bayonne - Bayonne, NJ

Cargo Documentation Clerk for Traffic Control Department

1974 - 1977 H.K. Porter Company - Warren, OH

Data Entry/Billing Clerk

1973 - 1974 Handy Andy Supermarkets - San Antonio, TX

Data Entry Operator

1972 - 1973 First National Bank - Hermitage, PA

Data Entry Operator/Accounting Clerk

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