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E. F. Yeager Garden Studios
Email Pittsburgh, PA               Toll Free (888) 283-5155 PayPal

Ordering Information

HOW TO ORDER

Plan A
Simply call me directly toll free at 1(888) 283-5155
or
Plan B
Please check and double check the information you enter, as incorrect or illegible information could result in unnecessary delay. Also, a shipment incorrectly addressed might result in an additional charge from the shipper for a redelivery.

  1. Print out my low tech user friendly Order Form.
  2. Fill it out appropriately.
  3. Mail it along with your check or other form of payment, or use PayPal.com for free and secure online credit card purchases.
  4. To confirm or hold items while your order is in transit, please email me right away.
  5. Please allow 2-4 weeks for delivery in continental USA.

IMPORTANT

      If you are ordering a one-of-a-kind image (Monoprint or Monotype, for instance), I will hold it exclusively for you for 10 calendar days from confirmation, pending receipt of your payment.   If the 10th day falls on a Sunday or holiday I will extend the hold until the next postal delivery day.   After that I must return it to an available status.

PAYMENT

      All prices are in U.S. dollars and do not include shipping or taxes.

      Personal checks in U.S. dollars and drawn on a U.S. bank are welcome.   Keep in mind that there will be an inherent delay while the check processes, typically 7-10 days for checks mailed in the United States.   While I recognize that oversights may occur, I regret that I must charge $35 for checks that are returned for any reason, as that is what the bank charges me when it declines them.

      I also accept U.S. postal money orders in U.S. dollars and certified checks in U.S. dollars drawn on U.S. banks.

SHIPPING

      Delivery time for continental U.S. is by U.S. Postal Service and should take approximately 3 work days from shipping notification.   Longer times may be required for custom or international orders, or availability of materials. (For instance, if parsley surges in popularity, my garden, which supplies much of the source for my Nature Prints, may be temporarily unable to keep up with demand.)

      For faster shipment, weekend or holiday delivery, shipping information to Alaska, Hawaii, or international destinations, I'm only an email away from a resolution.

      I will notify you by email when your order ships and its estimated arrival time.

SHIPPING & HANDLING
(Subject to Change)
Total order $10 or less $11-24 $25-49 $50-74 $75-99 $100-124 $125-149 $150-200
S&H $4.00 $9.00 $10.00 $13.50 $15.50 $17.50 $19.50 $22.50

For orders over $200, S&H = $22.50 + 15% of the amount over $200

GIFTS

      While I recommend that purchases intended as Christmas gifts be submitted by December 1st, I will make every effort to accommodate last minute shoppers.   Please note this with your Order Form and we'll work it out.

      I will not print prices on the packing slip for gift items.

CUSTOM ORDERS

      Prints and mats can be color coordinated to match any decor. Since each herb is etched on a separate plate, many other configurations, colors and themes are possible. Please email me to discuss your special requirements so I can best satisfy you.

      Custom orders will be individually priced and will require your authorization on our order form or by email.   Inasmuch as returnability for resale may be affected by the complexity or uniqueness of your request, limitations on returnability must be agreed upon and confirmed by email prior to proceeding with the order.

CANCELING OR CHANGING AN ORDER

      To cancel an order, please email me immediately.   Return shipping charges for cancellation or change purposes are the responsibility of the customer.

GUARANTEE / RETURNS

      I am confident that you will be more than pleased with your purchase.   If for any reason you are not completely satisfied with that purchase, please notify me within 3 days of receipt and I will authorize its return.   Authorized returns will receive a full refund of purchase price upon receipt of the merchandise in its original shrinkwrap (to assure its resale-ability), and its original insured packaging with packing slip (to assure its safe arrival).   Please do not return any item without prior notification and response from me.

      Returnability of custom orders will be established and confirmed by email or telephone prior to our acceptance and filling of the order.

      If an item arrives with shipping damage, please notify the carrier immediately and follow their instructions.   Be certain to save all shipping materials so you can substantiate your claim to the carrier, or they may void the claim.   Also, please email me right away so that I may anticipate its return and prepare a replacement.   That way I may be able ship your replacement immediately upon receipt of your return.

      Returnability of custom orders will be established and confirmed by email prior to our acceptance and filling of the order.

      If an item arrives with shipping damage, please notify the carrier immediately and follow their instructions.   Be certain to save all shipping materials so you can substantiate your claim to the carrier, or they may void the claim.   Also, please email me right away so that I may anticipate its return and prepare a replacement.   That way I can ship your replacement immediately upon receipt of your return.

CUSTOMS

      For my international customers, the contents of your order will be listed as "art" and the value of that art will also be indicated.   Please be aware that applicable customs and import duties are assessed when a package reaches your country.   As the customer, you are responsible for any additional charges, taxes or duties needed so that your order can clear customs.   I cannot control these charges, nor can I accurately predict them, as policies vary according to each individual country.   I recommend that you contact your local customs office for more information so you can be aware of the import duties in your country.

WHOLESALE POLICY

      Wholesale prices are offered to qualified retailers only.   Prospective resellers must submit their request on company letterhead and furnish proofs of an established retail outlet, such as a business license, tax statements, resale tax permit, etc.   Call or email me for a copy of my wholesale policy.


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Wine Grapes of the World       Notecards and Reproductions      My Secret Garden       Landscapes       Hearts

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