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CENTRAL RESERVATIONS UPDATE

KLIA -- The First Anniversary Dinner was held at the Gateway Ballroom. The theme "Tropical Night" saw associates dressed in tropical outfits vying for the Best Dressed Male & Female titles. The karaoke contest was won by Aniza Mansor (Business Development). Jamilah Rashid (Banquet), was the best Dressed Female, whilst Azleen Shah (Absolute Care) was the Best Dressed Male. . . 22 associates underwent Fire Fighting Training conducted by the KLIA Fire & Rescue Team. Every trainee received a certificate of attendance. . . The Rooms Division team implemented an associate recognition program where at a monthly gathering, the associate of the month for the department is announced plus the cleanest pantry award which receives a RM300.00 cash prize shared amongst 8 associates. The associate of the month receives a certificate, a commendation letter and a RM50.00 cash prize. . . The Sports Club held the 1^st Badminton Open Championship with winners : Men’s Singles Champion – Zaidi Bai (Technical Services), Runners Up: Nathan (Laundry) . Men's Doubles :Champion – Zaidi Bai & Asfarizal (Technical services) ; Runners-up : Safrudin & Aravinth (Technical Services). . . The Sports Club also organized camping and jungle trekking at one the "Sungei Tekala" jungles. 10 participants spent 3 days/2 nights there doing various activities including a fishing competition.

Johor Bahru -- The Kitchen team clinched the coveted champion's trophy after a hard fight

with defending champions, the team from Administration, in the inter-department Volleyball Tournament held over 2 weeks. Third place went to Front Office & Housekeeping.

Vancouver -- Wendy Williams, former restaurant manager in Café Pacifica and Cascades Lounge has transferred to the Mauna Lani as Restaurant Manager. . . Genio Pirri (Training Manager) visited Whistler to conduct the Spirit of Hospitality programmes for the associates at the Lodge. These programmes are on how to handle guest complaints, provide absolute care by being empowered and taking initiative.

Glenmarie -- Ranga Rao, Assistant Manager - Garden Terrace has been re-designated Assistant Manager - Kites whilst Mohd Badli Chek Amat, the former Assistant Manager - Kites takes over as Assistant Manager for Garden Terrace. . . Ahmad Fuad Bin Jamaluddin, (Captain - Keyaki Nouveau) will cross train at KLIA.

Yokohama -- The City of Yokohama has been the ambassador for local university students of

Vancouver seeking work experience. The hotel has welcomed Canadian students since 1998. The contents of the training vary as expectations of each student are different. This year, Mr. Keisuke Satoh, a student from University of San Diego will attend a month long training with the hotel. Hopefully, he will not only learn about the hotel but also depth in Japanese culture as well. . . Mr. Eiji Ohshima who has settled in a new challenging environment of San Francisco will undergo one-year training. He was Manager of the French Dining room "Queen Alice", and is very eager on learning and absorbing new things in that time. . . A warm farewell to Mr. Minoru Onuma, one of the most enthusiastic and energetic pioneer associates who starts his new assignment in Singapore.

Singapore -- Delphine Koh, a team leader with Front Office, will spend a 6-month attachment the hotel in Yokohama. The objective of this programme is to provide opportunities for our associates to experience the Japanese culture and working style. This invaluable exposure will be shared with her colleagues in Singapore when she returns. Better understanding of the Japanese culture can only mean better services to our Japanese guests. . . From our sister property in Yokohama, Ms Chika Inoue is now spending time in Front Office for the same length of time.

Pangkor Island -- Mr Moqbul from Palau Pacific Resort joined the Accounts department and will spend 2-3 months viewing the current accounting system and develop it further to ensure smooth operations within the department.

San Francisco -- Eiji Oshima has joined the hotel as an intern from Yokohama. Whilst he will concentrate on rooms and is presently in the Front Office, he will also touch all areas of the hotel in the next year.

Glenmarie -- M Manimaran is the new Director of Sales & Marketing. He will start work on the 26^th July 1999. He was previously the Director of Sales from Sunway Lagoon Resort. . . Liza Kaur and Baizura Noor have been promoted from Sales Managers to Director of Corporate Sales. . .Daud Hasan joins as Sales Manager (Japanese Account) from the Nikko Hotel Kuala Lumpur.

San Francisco -- Sean Canavan, a graduate of the Culinary Institute of America joined as Chef de Cuisine from Filou, a restaurant well known for its excellence in Marin County where he was Executive Sous Chef. Prior to that he was at La Folie, a well-known restaurant in San Francisco. . . Joan Mary Arboly is the new Manager of People Innovation. She was most recently with Providian Financial Services and before that with the Doubletree Hotel at the San Francisco Airport.

Singapore -- Mika Hori was appointed Restaurant Manager of Keyaki Japanese Restaurant. She will be responsible for training, day to day operations and ensuring that her team offers impeccable service. Mika graduated with a Bachelor of Science Degree in Hotel Management from the Golden Gate University in California, USA. Before joining the hotel, she was Japanese restaurant manager at the Renaissance Hotel in Kuala Lumpur, Malaysia. . . Candy Phua and Heng Wai Leng have been appointed as Catering Sales Managers responsible for driving revenue through creative catering sales, conference services and wedding events. Candy has a Diploma in Sales & Marketing from Marketing Institute of Singapore and 8 years working experience with Carlton Hotel, The Oriental Hotel and The Regent Singapore. Wai Leng, who has a Diploma in Mass Communications from the Management Development Institute of Singapore, has worked for 4 years in catering sales for The Shangri-la Hotel and The Regent Singapore.

KL -- Stuart Chan is the new Recreation Manager.

Vancouver -- Sean Williams is the new Bell Services Manager and Sean Mosher has been promoted to Guest Services Team Leader.

Pangkor Island -- The new Credit Manager in the Accounts department is En. Rahman.

Vancouver -- Entertainers Rod Stewart and Billy Joel returned for repeat visits. . Movie actor Sir Anthony Hopkins, friends of Sean Connery, astronauts James Lovell and Fred Haise of Apollo 13 stayed at the hotels. . . Mrs Anson Chan, Chief Secretary for Administration of the Hong Kong Government and entertainers Michelle Yeoh and Leslie Cheung were on a North American tour to promote Hong Kong's trade and tourism industry. . . GM Susan Gomez was nominated for the 1999 YWCA's Women of Distinction Award.

Singapore -- The largest networking company in the world, Cisco Systems USA held a training programme at the hotel for all their service providers in the Asia Pacific region. The Vice President of Asia Pacific, Mr Richard Freemantle was present to grace the event, which was attended by 300 associates. . . The 11^th Annual PACAP/FMS Finance Conference and the 5^th Annual Nanyang Asia Pacific Central Banking Conference ran concurrently at the hotel. Invited central bankers provided interpretations and updates on the latest official rules and regulations as well as policy initiatives and reforms in Asia Pacific and the US economies. The conferences were organised by Nanyang Technological University, PACAP Research Centre, Financial Management Association International and Pacific Basin Financial Management Society. The Guest of Honour was Mr. Koh Yong Guan, Managing Director of Monetary Authority of Singapore.

Yokohama -- The Bridal Fair was held on a sunny Saturday recently. Bridal fashion shows, kitchen tasting tours, color coordination tests, nail care demonstrations and Hawaiian Dance Shows were some of the different kinds of activities which welcomed the to-be wedded couples. Total of 352 couples visited the fair. Also, Mr. Danny Akaka, the historian of Mauna Lani Bay Hotel and dancer Mrs. Michelle Amaral traveled from The Mauna Lani Bay Hotel on the Big Island of Hawaii to Yokohama for their second time to promote the Hawaiian style wedding. Prior to the fair, Mr. Akaka performed a special Blessing Ceremony followed by a speech to all of hotel associates on the importance of balance and harmony in the world, the preciousness of the spirits and life of every existence, and most of all the meaning of uniting, and cooperating under the same mission. His speech was a very inspiring one. . . The hotel was honored to welcome one of the greatest violinists from Russia, Zakhar Bron who was in Japan to hold a joint concert " Zakhar Bron Violin Seminar in Yokohama " at the Minato Mirai Hall with two of his pupils, Vadim Repin from Russia and Daishin Kashimoto from Japan and the Tokyo Symphony Orchestra.

KLIA -- The team was successful in getting into The Malaysian Book Of Records by making a 564.4 feet long cake. The record was endorsed by The Malaysia Book of Records as the Longest in Malaysia. All 564.4 feet was sold out within an hour and 30 minutes with a collection of almost RM10, 000. There was huge media coverage for this event, which was also aired over the television for two days and also published, in all-local newspapers.

Pangkor Island -- The Kingfisher Tournament press launching was a success with exposure on TV2, which featured all aspects and promoted the resort as a Special Event resort in Malaysia.

San Francisco -- The PACIFIC restaurant was mentioned in the Forbes magazine, as the restaurant to have a power lunch in the city, saying that layout is discreet enough to allow for confidential conversation and upscale enough to satisfy the highest level of management. And also, the food is excellent. . . Hotel Business magazine featured the hotel's on-site auto detailing service for in-house guests. . .June Leaders Magazine Editor's Choice selected the hotel as its preferred hotel in San Francisco, calling it "a little0known wonder of the city" and said GM Volker Ulrich had "assembled some of the most personable people in town" as its staff. . . Celebrity guests included Walter Rostow-news commentator; music groups The Cranberries, The Pretenders and Blondie; entertainers The Philadelphia Symphony Orchestra, Rosanne Barr, Sarah Brightman and Sheryl Crow and basketball player Dennis Rodman. . . The hotel stars were associates at Reception who up-sold rooms for an impressive US$18,586 for the month of June. Top four were Kristine Woo - $3,740, Natasha Vorobee-$3,484, Ray Marks-$2,175 and Dion Samuel-$2,114.

Johor Bahru -- The hotel's fifth E-Run, or environment run, attracted 5,000 participants who were flagged off by Y.B. Halimah Mohd. Sadique, Chairman of the Johor State Committee on Social Welfare, as the official representative of the Chief Minister of Johor. The proceeds from the run RM36,000 will be used to fund recycling projects in schools. Also present was Mr Umehara, who participated in the run and provided moral support to the E-Run committee. Other guests included Y.B. Dato' Haji Johari Bin Mohamed, Chief Operating Officer of Johor Corporation, the owners of the hotel; Puan Nuraina Samad, News Editor of the New Straits Times, the official newspaper for the Run; and sponsors. All runners received a goodies bag and also took part in a lucky draw with prizes like a return air ticket to Bangkok plus accommodation at The Pan Pacific Bangkok; three King Koil pocket spring mattresses worth more than RM5,000; a coffee machine worth RM1800; electrical appliances and free stays at Pan Pacific Hotels and Resorts in Malaysia, Thailand, Philippines, Indonesia and Singapore. . . The Hospitality Institute Class of '97 graduated to receive their Diploma in Hospitality. The guest-of-honour was Y.B. Dato' Muhammad Ali Hashim, Chief Executive of Johor Corporation, owners of the hotel. Other VIP guests included Mr Ichigo Umehara, Y.B. Dato' Haji Johari Bin Mohamed, Chief Operating Officer of Johor Corporation; and Ms Kua Hwee Sim, Director of Puteri Hotels. Zahri Bin Zabir won the top student award. All 13 graduates have been hired as Absolute Care Executives (ACEs) providing butler services on the Pacific Floor. . . In conjunction with the Sultanah of Johor's birthday, the hotel presented a unique gift of a variety of cakes and a bouquet of orchids to Her Majesty. Representing the hotel were Abdul Hakim Abdul Jalil (Director Of Operations - Technical Services), Steven Chua (Corporate Business Development Manager) and Public Relations Manager Chryss Chung.

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San Francisco -- The Round Table of Talent presented its ideas for implementation of "Absolute Care" to managers and department heads in a full day meeting with SWOT analysis. The RTT also made a very effective presentation at a "Town Hall meeting" for all associates on "Absolute Care" and how it affects everyone.

KL -- The Pacific Floor Care Agents are a multi-functional self directed work team who provide personalised butler service which exceed expectations, and pamper and care for guests without compromise. . . "Mystery spotter agents" highlighted associates who practised the 10-foot rule. These associates were recognised with a WOW card and a specially designed nametag. The nine recipients for May were William Zuzartee, Adeline Bok Soke Wai, Mohd Shafie bin Abu Bakar, Norrul Huda bt Kamarul Zaman, Syed Nasser Khan bin Shahul, Abdul Razak bin Hashim, Mohd Nurfariq bin Abd Ghaffar, Muhammad Fauzi bin Mubarak, and Rosni bt Abdullah. . . The Sports and Recreation Club donated RM1,150 worth of prizes for the Associates "Terima Kasih" (Thank-you) party lucky draw. The prizes included items like hair dryer, toasters, blenders, fans, etc. . . In preparation for our Round Table of Talent, department heads, managers and associates have met to come up with ideas on Absolute Care to improve their departments and the hotel.. . . Traditionally, after the UMNO convention, housekeeping associates have the task of cleaning up the rooms. This year, GM Christo Diamandopoulos led a team of department heads and managers to assist in the cleaning. . . During the UMNO convention itself, the People Innovation and Accounts associates also helped out in Laundry. . .The Pacific Ballroom was abuzz with music, dancing and laughter during the hotel's "Terima Kasih" annual dinner and dance. The theme was "The Look" which requires associates to come donned in a pair of self designed spectacles. The welcome message by GM, Christo Diamandopoulos who expressed his personal thanks to all associates for their hard work. Despite the economic down turn earlier in the year, the hotel has seen vast improvements in recent months and the associates deserve the credit for the hotel's success. Several merit awards were presented, Long Service Award for 5 and 10 years; perfect attendance award; associate of the year and Department of the year awards.

Yokohama -- The Tanabata "Star" Festival ended successfully with approximately 1,500 strips of paper from guests with their wishes and dreams written down, attached to several trees. The hotel team wishes that all those dreams will come true in the near future and may all of our guests be blessed!

Glenmarie -- All associates attended the Mission, Vision and Values (MVV) session to revisit and strengthen the understanding in our corporate culture. Encik Mustaffa conducted a series of training programs.

Vancouver -- The Executive Committee celebrated and congratulated all associates for achieving 40 accident free days with a welcome to work with juice, cappuccinos and doughnuts starting at 5.00 a.m. and ice cream bars and soft drinks in the afternoon. . . The Safety Committee attended Safety Training seminar at the Western Safety Conference. SPR and survival first aid were offered to associates by one of the Security team who was qualified to conduct training. . .Susan Alley and Genio Pirri attended the North American People Innovation Conference in San Francisco.

Johor Bahru -- Chairman of the Johor State Committee on the Environment, Y.B. Dr Chua Soi Lek, launched a Glass Recycling Project which is a joint effort of the Kiwanis Club, Malaya Glass Berhad and the hotel. Malaya Glass Berhad has placed 3 glass-recycling bins at the hotel where used glass bottles from the hotel and the associates are collected. The glass bottles will be used by Malaya Glass for recycling in their production of glass bottles. For every kilogram of glass bottles collected, Malaya Glass will give 10 cents to the Kiwanis Club for their community projects.

Vancouver -- A special Catering Kit has been designed to promote the off-sire Catering service. All menus are "themed" experiences with suggestion for locations and other enhancements for a perfect event.

KLIA --Hotel guest, Ms Heidi Spoonheim commended Sivam Dorairaj (Manager, Lobby Operations) and Kashminder Singh (Team Leader Lobby Operations) for their effort in making her stay as confidential and as comfortable as possible. Ms Spoonheim had reported that an outsider who had been watching her at the Travellers Bar was harassing her. She was very happy with their concern and "CAN DO" attitude.

San Francisco -- To exemplify the standard of "Absolute Care", the Reception team is implementing the "WOW" programme. They are committed to going above and beyond what is expected by individually demonstrating the highest level of attention to detail and extra-special care, to transform each guest experience into something spectacular.

Pangkor Island -- A special 2 for 1 Recreation package now offers 2 one-hour massages for the price of one - RM120. . .Beautiful palm trees are being planted in the Pacific Wing pool area and positive feedback from guests have been received. . . A small kitchen is being built at the Pacific Terrace restaurant to enable smooth operations and also being build is an extension of the roof over the Wren Terrace area.

Whistler -- The beginning of summer is typically the slower periods in the area so the team took advantage of this to refresh guest suites and public areas in the lodge. All associates helped out in cleaning, fixing and prepping all the guest suites for the busy months of July and August.

KL -- The Pan Pacific Hotel KL and KLIA held a joint two day bridal fair at the Pacific Ballroom. Guest of honour, Yang Amat Mulia Tengku Puteri Lelawangsa Pahang Tengku Meriam binti Sultan Haji Ahmad Shah, opened the fair. Visitors were able to shop for a variety of bridal services from the many bridal houses exhibiting their products at the fair. A fashion show of exquisite wedding gowns and eveningwear was featured on both days. All visitors received door prizes and a chance to take part in a slogan writing contest with a grand prize of a RM1,000 diamond ring and other prizes including complimentary stays and meal vouchers from Pan Pacific Hotels and Resorts Malaysia. The winner for the slogan contest was Soubakialakshmi Krishna Murthy. GM Christo Diamandopolous also presented prizes to the first two couples to book their weddings at The Pan Pacific Hotel Kuala Lumpur with a three nights' stay at The Pan Pacific Sutera Kota Kinabalu plus two return air tickets to Kota Kinabalu courtesy of Air Asia; and two nights' stay in Langkawi plus two return air tickets courtesy of Air Asia.

Vancouver -- The hotel has its own specially brewed Pale Ale on tap. . . The annual barbecue menu is now served on the deck of the Café Pacifica, which was named one of the best patios in the city by the Vancouver Sun newspaper. . . New tasting menus in the Five Sails offer 4 or 5 or 6 course menus in smaller portions to sample menu favourites. They have shown an immediate increase in average check of $5.00 over the previous month.

Dhaka -- The new "Beef `n Brew" menu at Café Bazar guests can enjoy items like a Hearty 1 pound Charbroiled Steak and 1.5 liter of beer in a pitcher, with fresh garden salad and a unique dessert buffet for the astonishing price of Tk. 995. Iced tea or soft drinks may be substituted for the beer. Beef `n Brew is extremely popular among the male expatriate and price sensitive market in Dhaka. It is available for lunch and dinner.

KLIA -- Chefs from Pasta & Mee Restaurant conducted training on product knowledge for Pasta & Noodle dishes. All three F & B outlets have also identified their signature items. For Pasta & Mee, the signature items are Mee Rebus, Mee Mamak and Fusili Marinara. Associates are being trained to use standard ingredient, menu composition, and preparation according to the standard recipe. . . The Pacific Market Restaurant has introduced a new Japanese a la carte menu due to guest requests including items like Sashimi Zen, Yakisakana Zen, Gyu Katsudon and others.

Yokohama -- The Café Tosca Hop! Step!! Pan Pacific Kids !!! is back for the summer!

It was started in May, during the Golden Week Holidays celebrating a Japanese traditional holiday - the Children's Day and is now into its second term. In order to gather all the children (and their families) who had had their heights measured last time, we will once again measure them and offer the discount according to how tall they have grown in the past 3 months.

Mauna Lani -- Chef Phil Sassaman participated in the Forage Field Day Food Show in Waimea with over 30 other chefs from the island and mainland. He also participated in the Hilton Waikaloa Village's Annual Dolphin Days food and wine benefit.

Mauna Lani -- The July issue if Bride's Magazine features Mauna Lani as the backdrop for models in beautiful bridal gowns. The hotel's Hawaiian historian Danny Akaka and hula dancer Micelle "Kaulu" Amaral are also seen in the layout. . . The hotel can now be seen "live" on the webcam on www.maunalani.com. This has generated numerous positive responses from past and future guests.

Singapore -- In early July, a familiarization group was invited to Singapore for a 2-day trip, hosted jointly by the hotel, Business Travel News and Cathay Pacific Airways. The guests were from major multinational corporations with high potential to establish a business partnership with the hotel. The group from Thailand attended a breakfast presentation, a site inspection and dinners. This first Corporate Travel Rewards Familiarization Group is part of the strategy to drive corporate business. This joint partnership with BTN and CPA will bring a total of 5 more familiarization groups from Hong Kong, Malaysia, Taiwan, Japan and Korea for 1999.

Glenmarie -- Associates from non-sales departments conducted a Sales Blitz to promote the RM150.00 nett - flat rate promotion - inclusive of one breakfast. This promotion aims to help boost revenue for the resort and also to encourage associates to learn and experience the job function of a sales person by distributing flyers to identified areas covering the whole Malaysia. . . A Monthly Sunset Cocktail was held including Corporate clients, media, long-stay guests, planning committee members, department heads and the Sales & Marketing team to build and maintain a better relationship with clients/guests.

Pangkor Island -- The Kingfisher Challenge was launched at a media event recently. The event is broken into 3 categories - deep sea fishing, beach/Rockies fishing and pond fishing and will run from 2-3 October 1999. . . Paul Er participated in the Malaysian Tourist Promotions Boards' South Africa Sales Mission to Johannesburg and Cape Town. . . Discussions are on going on the sale of 5000 prepaid room night to one company.

Dhaka -- A two-day Dhaka International Seafood Fair ’99 was held at the hotel, aimed at attracting more international seafood buyers for boosting frozen food export. Prime Minister Sheikh Hasina was Chief Guest while Finance Minister, Commerce and Industries Minister attended the function as Special Guests. Bangladesh Frozen Food Exporters Association (BFFEA) and Export Promotion Bureau (EPB) jointly organised the fair. . . The Food & Agriculture Organisation (FAO) bid a Farewell Reception to FAO Representative in Dhaka at the Grand Ballroom. 150 dignitaries attended the function. . . Inauguration of One Bank, followed by a dinner was held at the Grand Ballroom. Finance Minister was the Chief Guest on the occasion attended by 600 guests. . . The Annual General Meeting (AGM) of Japanese Association in Bangladesh was held at the hotel followed by a luncheon. . . A farewell dinner of Mitsui and Company Ltd. for their outgoing General Manager was held at the hotel. 300 local and foreign dignitaries attended the farewell reception.

KL -- The hotel hosted a Colour Harmony Workshop for 20 members of its Explorer Club. The event, jointly hosted with Sanden Brook Cosmetics, started off with a presentation on colour co-ordination and proper grooming. After the presentation, each member was given a free facial makeover by a beauty consultant. The workshop emphasised on selecting the right colours to ensure that fresh and natural look. Refreshments were served. . . The hotel was the UMNO's official hotel recently resulting in a full house situation and a total of 1,750 room nights. . . The hotel was also the official hotel for MetalTech Exhibition organised by Tradelink Exhibition Services Sdn Bhd. . . The team hosted lunch and site inspections for the following: Linda Hulse of Travel Plan, UK; Far East Travel, Austria; Ms Han of Global Worldwide, Korea and Laura Morgan of SRS London.

Vancouver -- The hotel has become a member of Canadian Airlines' Canadian Plus frequent flyer programme. This membership will give access to over 700,000 frequent flyers. . .Reservations has started a new selling strategy of quoting the best available rate instead of starting high and then reducing rate quotes when the caller resists. The goal is to improve rate integrity with guests.

Johor Bahru -- The Kuala Lumpur Stock Exchange (KLSE) will be opening an Information Centre at the Menara Ansar office tower adjacent to the hotel. This is anticipated to bring more business to the hotel in terms of rooms as well as for F&B.

The Malaysia Government plans to "sell" the whole country as a tourism product instead of the usual "12 destinations" done in previous promotions. The 12 destinations are Langkawi, Pangkor, Taman Negara, Malacca, Kuala Lumpur, Penang, Johor Bahru, Kota Kinabalu, Sarawak, Tasik Bera, Tasik Kenyir and Lembah Danum. These 12 destinations will remain on the list but greater effort would be made to promote Malaysia. Culture, Arts and Tourism Minister Datuk Abdul Kadir Sheikh Fadzir mentioned that more familiarization tours for the foreign press would be organized. (New Straits Times - July 4, 1999)

Prime Minister Datuk Seri Dr Mahathir Mohamed had recently launched Cyberjaya on July 8, 1999. Cyberjaya is the nerve center of the Multimedia Super Corridor, Malaysia's next engine of growth, which will also contribute significantly to the nation's ongoing economic recovery.

The Prime Minister mentioned that throughout Malaysia's transformation from an agriculture-based economy to one focused on manufacturing, a key factor was the emphasis on becoming globally competitive by creating a conducive business environment. This will continue through the third phase of the development as they can capitalize on the opportunities of the Information Age. Thus the MSC initiative will carry the Malaysian success story of growth and stability well into the next millenium.

Besides that the Prime Minister added that they must continue to innovate and be even more responsive to investors to attract knowledge from around the world to help create the vibrant, creative, networked society here in Cyberjaya. (Business Times - July 9, 1999)

Malaysia -- The International Air Transport Association (IATA) Global Airport Monitor has ranked KLIA third worldwide for overall passenger satisfaction. In the same report, KLIA emerged Number One for overall business passenger satisfaction for airports in the 15 to 25 million passengers per annum category.

Yokohama -- Although smoking is now commonly regarded as an unhealthy habit, it is still true that in Japan the number of women smokers has radically increased in recent years. 'Jack's, the hotel bar which typifies the hotel's concept of " Urban Oasis " with it's cozy and contemporary atmosphere, offers 18 to 25 kinds of different cigars. With guidance and recommendations from our experienced associates, this has slowly become popular among not only men but also women. They currently offer "Cigar and Leopold Gourmel Set" a glass of cognac and a cigar. Each month between 3 to 5 varieties of cigars are introduced as "Cigars of the Month". The selections for July are Vegas Robaina Unicos, Partagas President, Saint Luis Rey Coronas, Montecristo A and Bolivar Coronas Jr.

KL -- A Merdeka Special priced at RM168 nett, single/twin share in a deluxe room includes up to 2 children under 12 years old sharing parents' accommodation stay free. Guests who book this package will be given the national flag. Promotion is valid from August 1 to 31, 1999.

Yokohama -- The "Super Room Saver" Special Plan for September 1 to December 31,1999 offers a rate of Yen 20,000 ++ for single and Yen 22,500 ++ for double occupancy including American breakfast, the Super Room Saver has been specially planned for international guest on their visits to Japan on business and leisure.

Pangkor Island -- The Christmas / New Year Millenium package offers US$69 per person per night, based on a twin sharing basis from 23 December 1999 to 2 January 2000 includes accommodation in a Garden Wing room, breakfast, lunch and dinner plus day time non-motorized activities like volleyball, table tennis, darts etc. Those staying on the 24^th, 25^th and 31^st December will receive a bottle of French champagne per couple.

KL -- The hotel co-sponsored a Charity Bazaar organised by Institute Tengku Ampuan Afzan (INTAZ) to raise funds for a child development programme. The hotel sponsored cakes and meal vouchers, which were for sale. The Sultan of Pahang, Sultan Ahmad Shah, who is also its patron, opened the one-day bazaar. Notable guests included Malaysia's First Finance Minister Tun Daim Zainuddin and the Deputy Prime Minister's wife, Datin Seri Endon Mahmood.

Vancouver -- It was a great team effort for the annual 24-hour relay on behalf of the Association for Crippled Children. This was an associate driven charity event and raised a record $14,000.

Johor Bahru -- The hotel presented five new baby cots worth RM1,000 to the Handicapped and Mentally Retarded Children's Centre. Khalid Mat Din (Director of Operations - People Innovation and Education), presented the cots to the founder of the home, Mr Rajamanickam and also distributed packets of muffins and cakes to each of the home's 70 residents.

As the Internet population is growing in a rapid pace, Tokyu group companies have launched a lot of interesting web sites for our customers. There are a lot of business opportunities on the Internet and we can not be left behind. During the mid-summer gift season (mid-summer gift = people present gift to relatives and superiors as an appreciation of the services they have received), Tokyu Department Store doubled their sales through the Internet against last year.

Tokyu Corporation Home Page (www.tokyu.co.jp) – Japanese Only

The main Home Page of our company. It provides the latest information about our activities, new products, services, company information and etc. Also there is a page called "Customers Voice" where our customers can send their comments, opinion, suggestions and questions about our company. I think all our group companies should have this kind of "Customers Voice" page. Unfortunately this page is only in Japanese.

Tokyu Group Home Page (www.tokyu-group.co.jp) – Japanese & English

This home page will give you information about our group and links to group companies that have their own home page. The list is in alphabetical order to make it easy for our customers to look up the company they are trying to find. The information is also in English so even if you don’t speak or read Japanese you can enjoy the site. At this moment Pan Pacific Hotels & Resorts is not on the list but we will create a link as soon as possible.

Noren Town (www.tokyu-shop.ne.jp/index.html) – Japanese only

The Noren Town is one of our unique sites which is made up of "Noren Town Mall" and "@QUEST". "Noren Town Mall" is a virtual shopping site where you can enjoy on-line shopping from Tokyu Department Store, Tokyu Tourist, Tokyu Hands, Jim Thompson and etc. If you are looking for a specific item you can go to our concierge who will assist you in finding the items. The mall is divided in to smaller shopping malls like "Fashion", "Interior", "Home Electronics", "Household items", "Food & Drinks", Game & Hobby", "PC and related items", "Travel Services" and "Services & others". There is also an outlet where you can find quality goods at an affordable price.

"@QUEST" is like a web magazine where you can find latest information about our Culture Schools, Shopping, World News (New York and London), Travel Information, Astrology, Tea Room (Useful information), etc. The information is updated on the 1^st and 16^th of every month. The main concept of this magazine is to provide information to lead a better life. Every issue has a different theme. The theme of Volume 18 (July 16^th to 31^st) was "Challenge".

Resort & Leisure Guide (www.tokyu-group.co.jp/resort-leisure/) – Japanese only

This home page gives you valuable information about our group hotels and transportation systems. From travel info like accommodation and transportation to Tokyu Group Members Club, this site gives you useful information to make your business or leisure trip affordable.

Pan Pacific Hotels & Resorts (www.panpac.com) – English only (Japanese coming soon)

As most of you know Pan Pacific Hotels & Resorts has a home page. It is quite advanced since it can make on-line reservation where as most of the other Japanese Hotel Chains still use e-mail when they take in a reservation via the Internet. We have almost completed the Japanese version of the PPHR home page and should be ready by the end of this month. We will then work on the reservation screen so that our guests can make their reservation in Japanese.

There are a lot of interesting sites on the web. Our challenge now would be to make people access our sites. It is no use even if it’s the best site on the web if nobody sees it.

If you would like to know anything about Tokyu Corporation please e-mail me at:

kazuyoshi.shimojima@tkk.tokyu.co.jp