We have just analysed the results of all our hotels performance in the first month of 1999. Some of our hotels experienced up to 30% shortfall of projected revenues and profits. This is great cause for concern as this is only the first month of the year and it is not an encouraging start.

We must all review our focus and priorities, evaluate the shortfalls and identify ways on how to overcome them. The corporate team will work with individual hotels to address the issues, develop and implement actions in order to achieve the hotel's budget.

As an example, in Yokohama, a 90 days plan has been put into place where with corporate support, a team has been formed to target specific markets and organisations and work actively to drive incremental business. Mr Uetani from PPHR-Japan will work with four top executives of the hotel including the General Manager to drive more business into the hotel. This is in support of the hotel sales team who will continue to service and maintain their current accounts.

In Manila, Andrew MacBurnie and his team has created a new strategy with the assistance of Ron Drake, Corporate Director of Marketing and Sales. Previously, the target room rate was over US$100 with full Butler services and use of the Pacific Lounge. The new strategy offers three tiers similar to First Class, Business Class and Economy Class in airlines; Executive room for US$75, Superior Room for US$95 and Deluxe Room for US$115.

A US$75 room rate is easy to sell; however every member of the hotel team tries to up-sell to the next category for US$20 with value-added services. The focus should obviously be to sell more Superior and Deluxe rooms.

We want to create the strongest sales team for the hotel whereby additional activities to help generate revenue are undertaken by individuals out of the sales team. In addition, every time there is a corporate team member visits a hotel, time will be set aside for them to make sales calls jointly with the hotel sales associate. All of us must make every effort to also offer our guests the personal touch to make them feel at home.

I am proud to share with everyone that our hotel in Singapore, together with the Marina Mandarin and Mandarin Oriental Hotels in Marina Square will participate in the new Diploma in Hotel Management programme conducted by the Ngee Ann Polytechnic of Singapore for middle management associates.

This new course will offer an opportunity for associates who have not had the opportunity before to further their education and strive to achieve a Diploma. The basic educational requirement is 'O' levels (secondary school) passes. The programme is aimed at upgrading professional knowledge, skills and competencies of the participants to increase productivity, professionalism and mobility for career enhancement of the individuals.

This is a 3-year part-time programme where theory and practical classes are conducted within the three hotels with only one module where students are required to go to the campus. A total of 24 managerial staff from the three hotels with an average age of 35 from different operational departments will participate in the first phase. Classes will be held twice a week. After completion of the diploma programme, the participants will have the opportunity to pursue a professional degree programme or an advanced professional qualification.

This is February and the Y2K timeline is 10 months away. Please ask yourself these very important questions: Does the hotel have a checklist of your Y2K actionable items? Are you on target for the actions, will they be accomplished by the necessary deadlines? If Yes, great. If not, then what are your next steps and what sort of assistance do you require.

Being Y2K compliant is very crucial and I would stress again that should there be any concerns or questions, please contact Craig Harada in the corporate office immediately.

Congratulations to the team at The Pan Pacific Lodge Whistler who completed its first year of operations successfully and showed a profit. As a small hotel, Desmond and team had to tackle lots of challenges including recognition of the brand name, shortage of associates, off-season marketing etc. But I commend the team for showing great spirit to create and practise a multi-functional work culture. The team at The Pan Pacific Hotel Vancouver also gave valuable support. Well done to all.

Thank you.

We would like to express our sincere thanks for the very warm welcomes you extended to us at your beautiful properties. As well, we appreciate the time that so many associates spent introducing us to the new Pan Pacific Way.

It was most impressive to see how each hotel developed their individual concepts and how you are implementing Absolute Care. You have definitely taken guest service to a new level and we hope to be able to incorporate much of what we learned from you here at The Pan Pacific Vancouver and The Pan Pacific San Francisco. We may need some additional notes and look forward to keeping in touch with the new associates we met for that assistance.

Again, thank you for your kind hospitality…….we would love to return!

Warmest personal regards,

Susan Gomez Volker Ulrich

GM, The Pan Pacific Vancouver GM, The Pan Pacific San Francisco

Glenmarie -- 10 associates from various departments are busy preparing for the forthcoming Round Table of Talent. All participants were required to do a S.W.O.T. analysis for their own department. . . The Heart of the House given a 'face lift' with a new coat of paint for walls and stairways & maintenance required at each department. . . Members of the Corporate Team briefed all Planning Committee & Department Heads on the PPHR WAY & Culture during a two & a half-day session.

Dhaka -- Training sessions included fire fighting and safety procedure, Medicare, English Language classes for associates and orphans, Spirit of Hospitality for all departments, industrial attachment and Leadership Series Agenda 2000. . .The Inauguration of the Career Development Institute (CDI) Internal School with Lisa Mosher, Corporate Director of People Innovation in attendance.

Malacca -- A conversational English Course is held once a week each for front-line associates and other departments. . . Front-line associates also attend the weekly Island English programme. . . Yujji Watanabe (Business Development Manager) conducts a Japanese language class every Friday. . .Safety and Security held a seminar entitled "Everybody's Job" to educate the team on their responsibilities and initiative in safeguarding the hotel. . . Three sessions of computer education entitled "Getting Familiar with Computer Viruses" enabled associates to understand what computer viruses are and how to upgrade the computer virus system in their individual computers. . . The Kuala Lumpur Health Department gave a health talk on modern illnesses and natural treatment.

Manila -- A series of meeting between the Team Professionals and the General Manager will be held regularly on a per team basis. . . January 12 marked the first year anniversary for the Team Professionals. A special menu was served in the Dream Team Café through the day, courtesy of the cafeteria concessionaire. . . In houseguests from USAID has requested a focus group discussion with the butlers as primary participants. They were very impressed with the quality of service they experienced and decided to write a case study on the training and education that the associates received.

Johor Bahru -- To further enhance the quality of the food and service offered in the Puteri

Cafe, (associates' restaurant), Valavan of the Banquet Kitchen has been appointed as the Team Leader to ensure that all requirements for the Puteri Cafe are met. Fatimah (Newsroom Café) will be responsible for the service rendered. Monica Fernandez (Training Manager), will work with the team to facilitate its smooth operation.

Bangkok -- The hotel's 4^th Anniversary saw 9 monks conducting the religious ceremony. A special menu was offered at the associate restaurant throughout the day. . .131 associates from various departments attended a session to learn to identify energy consumption and cost and use the right technique to conserve energy. . . 10 associates from F&B attended a half-day quality management course. . .20 associates from the Management team attended a Leading the Service team training. Lessons included leading from the front, focus on customer satisfaction and team spirit and taking ownership.

Pangkor -- Christine Fong received the Sales Award of Excellence for outstanding sales achievement in 1998. She received a certificate and RM1,000. . . The Top-Gun award for the sales team was launched to recognize outstanding sales achievement against individual targets in 1999. . . The Star of the Month award was also launched where all associates vote for the Star of the Month.

Yokohama -- English Class for associates will start from March conducted by Ms. Coreen Davis. There were over 100 applications for the class, and Ms. Davis is interviewing every applicant to assess each associate's level of skill. . .. . Over 300 associates will have attended Periodical Fire & Safety Awareness training from January to March. It is conducted by Fire Chief, Mr. Kojima. . . Growing level of wine consumption in Japanese market created strong demand for the hotel staff to know more about it. Wine knowledge training organised included general knowledge in production process, differences between red and white, trend of consumption, preservation method, and tasting of 3 different white wines. The session was conducted by wine experts from our major supplier company. . . This month's inter-departmental training's topic is energy conservation, conducted by Mr.Kitada (Director of Technical services). He will teach associates how to save energy in the hotel. . . Mr. Takasawa and Ms. Tanaka met members of the Red Cross to discuss future first aid training session. Associates have raised an interest in topics which include basic treatment to fainting or guests falling sick or burns or wounds treatment by kitchen areas. Other sessions such as "Sexual Harassment" will also be provided apart from operational training in the near future.

KLIA -- There will be a Family Open House on the 25th of February 1999 at the Tower Café to celebrate Hari Raya and Chinese New Year with our `Pan Pacific Family.' The family members will be treated to a sumptuous lunch and dinner and receive ang pow packets and mandarin oranges from "Grandpa" (GM, Lloyd Daser). . . Ms Allison Heraty, a Consultant assisted the Rooms Division Team.

Kota Kinabalu -- The functions of People Innovation, Finance and Business Development have merged to represent the entire 380-acre Sutera Harbour Resort. The Pan Pacific Sutera The Magellan Sutera Hotel and The Sutera Harbour Golf & Country Club now share one central office of professionals.

Yokohama -- Pastry chef, Mr. Muto visits Wuxi for a week to provide technical assistance in wedding cake production. Chef Muto has worked in several countries in Europe, and has created dynamic and beautiful wedding cakes as well as other pastry items in Yokohama.

KLIA -- Ms Zisca Hatumesen (Director of Education, Career Development and Associates Care) of The Sari Pan Pacific Jakarta was here for a 3 days cross exposure with the People Innovation Team.

Kota Kinabalu -- Moses Wong has begun a cross training programme for Housecare and Body & Senses (Spa) associates.

Johor Bahru -- Ms Patricia Y.Y. Ng joins the team as Director Of Operations - Business Development from her previous role of Asst. Director Of Sales in the Malaysian Business Development Unit. . .Mr. Kenneth Lim is the new Director Of Operations - Food & Beverage. He was previously the F&B Consultant at KLIA . . . Mr. Ahmad Zamani Ahmad is the new Operations Manager - House-care.

Vancouver -- Robert Murray, formerly Room Service Manager is now Guest Services Manager which is the hotel's Service One department. This department combines room service order taking with communications center operators. Over the next two months, additional responsibilities will include front desk, bell desk, housekeeping and maintenance inquiries. . . Tim Morrison has been promoted to Assistant Director of F&B / Team Leader.

KLIA -- Mr. Alex Chin has been promoted from Director Sales, Travel Agent to Director of Operations, Business Development. . . Ms Sharmini Moganasundram has been promoted from Manager, Revenue to Manager, Rooms Division.

Mauna Lani -- A new team joins the Tennis Garden. Husband and wife team Dino and Donnia Bondallian are Directors of Tennis for both the Tennis Garden and Racquet Club.

Kota Kinabalu -- Mr. Leonard Chew is the new central People Innovation (Education) Director. . . Ms Anita Kong joins the hotel as Executive Office Manager.

San Francisco -- Thomas Halligan, former Banquet Captain has been promoted to Director of Restaurant Operations. He is working to upgrade the service in the outlets to match the outstanding food produced in the kitchens.

Pangkor -- Ms Judy is the new Education Manager. . . Chin Pei Sze joins on a trail basis to understudy Matheline Poh in sales.

Vancouver -- The hotel was again selected as one of the 500 top hotels, resorts, spas and cruise lines worldwide in the Conde Nast Gold List.

Manila -- The hotel was featured in a new talk show of SNN Cable Network entitled Pat-P. Guestrooms, the Pacific Lounge and lobby were featured together with an interview with GM Andrew McBurnie. . . A live Dragon and Lion Dance welcomed the prosperous and merry Chinese New Year. Guests included the former First Lady Imelda Marcos. Media personalities were also present.

Johor Bahru -- The Puteri Pan Pacific Hotel was the new Deputy Prime Minister of Malaysia's first choice when he made his first official visit to the city in his new capacity. Formerly the Minister of Foreign Affairs, Y.A.B. Dato' Seri Abdullah Ahmad Badawi is a regular guest of the hotel. His itinerary included a dialogue session at the hotel with the United Malays National Organization (UMNO) leaders in Johor. . . The royal family headed by HRH the Sultan of Johor himself, were the guests of honor at a wedding dinner for Derek and Wanda Cheah, son of a prominent couple in Johor Bahru, which was attended by 600 of the city's top people including the Mayor. . . Johor's Chief Minister, Y.A.B. Dato' Haji Abdul Ghani Othman, was the guest of honor at a number of functions held in the hotel this month, including the signing of a Memorandum of Understanding between the Johor Sports Council and the Australian Sports Commission which was also attended by the Australian Deputy High Commissioner to Malaysia. Other functions were the Johor Corporation's Appreciation Dinner and the UMNO Youth Meeting. . . Participants of Le Tour De Langkawi cycling challenge stayed at the hotel in Stage 6 of the race. International professional cycling teams included Navigare Gaerne, Saturn, Agro-Adler Brandenburg and other teams from around the world.

Yokohama -- Yokohama Cosmo World Wonder Amuse Zone located in front of the hotel will be completed in mid March. This amusement park will have the world's first roller coaster that plunges into the water and also the highest Ferris wheel in the world, seating 480 people in 60 wagons. . . Mr. Koji Uchihara, a bartender at Jack's Bar has came in second at Alize Young Barmen's Cocktail Competition. This is a well-known competition amongst F&B industry, and also known to be a tough one! Open to those under 30, the first selection is by the recipe they have created using Alize's passion fruit liquor. 10 winners each for the long and short cocktails then perform at the competition. Mr. Uchihara emerged second in the long cocktail section, The Pan Pacific Yokohama's first winner in a contest.

Pangkor -- The resort hosted the MTPB and a Swedish TV crew on a recce for an island location for a 14-week Expedition Robinson TV series.

San Francisco -- The hotel received for the 7^th consecutive year the 4 Star Mobil award and the AAA 4 Diamond Award. . . Celebrities included the Portland Trailblazers, artist Peter Max, vintner Robert Mondavi and race car driver Andy Granatelli.

KLIA -- The Motorbike Grand Prix Team stayed at the hotel from January 30 to February 5 for a trial run in preparation for actual race in April. The team will be also be staying in the hotel then. A few VIP riders were guests during the trial run included Mr. Kenny Roberts – GP Motorsport, Mr. Kenny Roberts Junior – Team Suzuki (JAP) and Max Biaggi – Yamaha Team Rainey. The hotel catered for the Paddock Restaurant at the Sepang Circuit during the trial run and also will be catering for the Sepang Circuit Official Opening on March 9, 1999.

Dhaka -- Prime Minister Sheikh Hasina officiated at the Dhaka International Leather Fair held at the hotel. . . She also attended the South Asian Association for Regional Cooperation (SAARC) Commerce Ministers Conference held in the hotel.

Glenmarie -- The Royal Highnesses The King & Queen of Malaysia attended the Pro-Am & Prize Giving ceremony during the Kosaido-DRB Hicom-Glenmarie Malaysian Ladies Open 1999 held at the Glenmarie Golf & Country Club.

Whistler -- The lodge hosted the Tokyu Canada Board of Directors meeting, held outside Vancouver for the first time. Attendees included Mr. Kochi, Mr. Mitome, board of directors, Mr & Mrs Gomez. Other visitors included Mr. Kanya Suzuki (Senior Manager Business Development Sec. International Hotels Dept. Overseas Division) with colleagues Mr. Kaz Shimojima and Ms Takako Matsunaga. . . Jamie Mcue (Guest Service Associate) placed ninth in his first professional competition in the 1999 Nike Snowboard series.

# # # # # #

I've learnt that if you want to cheer yourself up,

• Aged 41 -

• Aged 92 -
• Vision and Values

KLIA -- The first hotel newsletter will be out in April 1. Featuring various news of the hotel and associate activities. The Branding Committee is acting as the Editorial Board for this Newsletter and a field reporter will represent each department.

Vancouver -- The hotel celebrated its 12^th Anniversary in January with a fabulous James Bond Diamonds are Forever Casino theme party where one, five and ten year service awards were presented. Other awards included Supervisor of the Year won by Girard Mauvis (Café Pacifica/Cascades Lounge) and Associate of the Year to Calvin Neal (door person who has been with the hotel for 12 years). . . The Lucayan Harbour Plaza Resort on the Grand Island of Bahamas sent their Head Sous Chef and Sous Chef to experience a Five-Diamond culinary kitchen and restaurant operation in preparation for their property opening. The hotel was honoured to have been selected by the management of that team to provide this familiarisation to their chefs.

Johor Bahru -- In keeping with the tradition of the Chinese community, the hotel ushered

in the Chinese New Year with a magnificent dragon dance. The dragon dance troupe had recently won the gold medal in the dragon dance category in the 14th National Wushu Competition. Locals and tourists alike were impressed by the breathtaking performance. A group of Italian and Japanese tourists were delighted that the hotel had arranged the performance.

Pangkor -- GM William McNamara launched the "Caring without compromise" Smile Badge, in line with the Pan Pacific vision and values in relation to customer service goals.

Yokohama -- A committee will be established to support any activities of the Sales and Marketing team. At the same time, the operations team is working to increase repeat guests. . .In January, the hotel held the Annual Associates Party, celebrating with associates who became "20" years old this year. In Japan, people who turn 20 are considered to be "adult" and allowed to drink alcohol and smoke. This was celebrated by "Kagamiwari" breaking traditional Sake Barrel with special wooden mallet. The associates then are given a glass of Sake. After the ceremony, they received gifts followed by a party

Malacca -- Malacca -- A Chinese Musical Performance was held in the evening in the Lobby on the 1^st and 2nd Day of Chinese New Year. A lion dance was held on the 2nd day featuring the two Legacy Lions. The riveting performance satisfied hotel guests who had turned up as early as 9.30am to catch the performance. For many of the foreign guests, it was a first time experience and they enjoyed it very much.

Kota Kinabalu -- As a result of 20 hours of continuous rain and high tide, the grounds were covered in water. GM Marc Hamel led a team of business development and finance volunteers in a mopping up operation. . .Two hotel associates recently got married in a traditional Singh style wedding. Other associates shared their best wishes at the monthly associates gathering.

Kota Kinabalu -- Meg Condes, Rodney O'Brien, Asnidah Abu and Richard Ronidas achieved 10 start recommendations. They each were presented with a certificate and specially designed T-shirt.

Mauna Lani -- The refurbishment and expansion to the Mauna Lani Spa has been completed. A blessing by Hawaiian historian Danny Akaka was held in conjunction with the grand opening. Facilities now include 5 treatment rooms, a new reception area, new wall coverings and flooring, lighting and ceiling treatment. Additional treatments now include the "watsu" which involves stretching and massage while floating in a warm water pool. This is the only place in Hawaii where this facility is offered.

Malacca -- Team professional Susan Tan returned a wallet found in the hotel lobby to a guest and Salawati bte Salman (Room Stay) returned a gold chain left behind in a room by a guest.

San Francisco -- Installation of the new telephone system was recently completed. Each guest room now has three phone lines and is also equipped with a new desk speaker phone, a night stand phone and bathroom phone. There is also a wall mounted dedicated computer modem and desk fax machine.

Manila -- The Adriatico Square celebrated the Year of the Rabbit with various festival activities which included: Fortune Telling - Feng Shui, Tarot Cards, Palm Reading, Crystal Ball, Tea Leaves and Mystics; Wushu Exhibition - The Philippine Wushu National Team displayed their skills and prowess in the ancient art. Chinese Flea Market - anything from lanterns to souvenirs and lucky charms were sold. Angpao (red packet containing money) Giving - guests received their lucky New Year money at the Adriatico Square.

Johor Bahru -- To ensure that guest expectations are exceeded, all Steering Committee

members, Department Heads and management associates are doing 'Absolute Care Service' (ABS). All those involved take turns from Monday to Friday, from 6pm to 10.30pm, to meet and greet guests, check restaurants and functions, and to render assistance where required. The ABS will ensure greater guest care and provide a warmer sense of welcome.

Yokohama -- A midnight party of Isetan department store group starting at 10:30 p.m. for 3 hours was successfully organised on February 16th. A company excursion trip for 400 employees, 70% female, participated was an overnight stay with party. They left their store at 8:30 p.m.after closing and arrived at the hotel at 10:00 p.m. The success of this banquet was made possible by co-operation from associates from all areas who worked until early in the morning the next day. The No Regrets policy was really apparent. . For the BMW function, our Pastry chef prepared a special dessert with a BMW logo on it. (unbeknownst to guests). This was an attractive surprise for them when it was served at the end of the banquet.

Pangkor -- Guests were entertained by a 21 piece drum unit supported a lion dance at the Hornbill Restaurant during Chinese New Year.

Yokohama -- Valentine's Day special jazz entertainment was well received by couples at Cafe Tosca on the lobby floor from February 11th-14th. . . The "New Italian Cuisine from Down Under" promotion will be held at Cafe Tosca from March 11th to April 4th. Focus is on New Italian Cuisine with Australian food materials such as beef, seafood, etc. Chef Bill Marchetti, a well-known and award-winning chef from Victoria, Australia will preside over the promotion and work with Executive Chef Kawai. . . The "Turandot" Chinese Restaurant is named after an Opera. The interior of the restaurant was designed like an opera house. The opera night was launched (dinner with opera concert)in January. Following popular demand, this opera dinner will be held twice monthly in March.

Manila -- Osteria Bacco, a fine Italian restaurant recently opened at Adriatico Square.

San Francisco -- Sue Robbins (Director of Catering Sales) staged the 7^th Annual Bridal show in the hotel with more than 150 brides and their mothers attending. . . Executive Chef Michael Otsuka has been involved in many charity events including the French American International School of San Francisco's Annual Celebrity Chef Gala held at the hotel. Chefs from the finest restaurants in San Francisco attended the event.

Malacca -- To celebrate the end of the millenium, Silk is offering their Set Lunch Menu at RM19.99nett per person while children eat at half-price. Minimum of 2 orders. . . Silk is offering a Family Set Dinner at RM32.00nett per person while children eat at half-price. Minimum of 2 orders.

Vancouver --In 1998, the Room Service department served 21,396 complimentary morning coffees to guests and gift deliveries for the year totaled 9,510.

Dhaka -- The Valentine's Day gala event lasted from 7.30 p.m. to dawn with guests enjoying a live concert; Style & Gree from MTV in Bangladesh presented sings of Miles, LRB and Nasim Ali. A grand draw and best-dressed couple prizes were also part of the event.

Local high school dropouts cut in half.....

Pangkor -- Paul Er attended the ATF (Asean Tourism Forum) in Singapore. . . The sales team with the Malaysian Business Development sales unit had a kick-off 1999 meeting in Glenmarie. This meeting served to carry out a GOP analysis of the business for the first 6 months of 1999 and to structure tactical plans to meet the budget. . . The Great Escape Package was re-introduced. . . Analysis of individual SRS office performances was done and thank you notes were sent thanking them for their support and urging them to intensify their efforts. . .The results for January saw the GOP increased by 50% compared to 1998.

Whistler -- The sales team worked with the local radio station Mountain FM to promote the hotel with a draw prize of a free weekend stay at the lodge. The show was broadcast from the hotel lobby and the winner was picked by the radio personalities live on air. . . For the third straight month, the lodge has achieved the highest average paid occupancy rate in all of Whistler. . . The Altitude 99, Whistler's annual gay ski week was a great success.

Malacca -- Mr. KAA Holmes, a freelance writer from Miller Freeman Travel Group, London

stayed at the hotel recently. He found the hotel and Melaka extremely interesting and will be writing about his experience in the next Malaysia report in TTG Europa.

Mauna Lani -- The team hosted a successful 10^th anniversary of the Senior Skins Game. . . The sales team hosted 15 top customers and their spouses for the weekend of golf, dining, Superbowl party and other activities at the resort. Susan Gomez, GM of the Vancouver hotel and her team also brought their top customers to enjoy the Senior Skins festivities.

Manila -- The hotel hosted a monthly meeting of the Association of Human Resources Managers from Hotels & Restaurants. Introduced the UNICEF Project to the group.

KLIA -- Alex Chin, Director of Operations, attended ATF in Singapore. Ali Ibrahim Ahmad, Sales Manager will conduct a sales blitz to the East Coast of Malaysia at the end of February.

. . The Banquet team went for a Sales Blitz in Singapore. . .Explorer Club members had the opportunity to view the whole Kuala Lumpur International Airport site from the Control Tower. Air Traffic Control Operation Officer was on standby to welcome the group at the Control Tower. They were taken to the training room and there, he gave a complete presentation on the development and the facilities of KLIA and the Operations of Control Tower. The members were also exposed to a real scene of an air Traffic Controller performing his duty. After the tour, they were treated to a buffet lunch in the hotel. After lunch the members were taken to the airport via the Sky Bridge which connects the airport and the hotel. They had the chance to visit the Main Satellite Terminal by aero train.

Vancouver -- The Valentine and Mid Winter Blues getaway packages have been well received by the market.

Glenmarie -- A filming session at the main kitchen and Kites Restaurant, featuring 'halal' food preparation and also the resort's main lobby and a suite was conducted by the Islamic Development section of the Prime Minister's Department. It is featured in a locally produced documentary.

Bangkok -- Local corporate clients received a Chinese New Year phone card from the hotel as a gesture of thanks for their support. . . The secretary incentive programme "The Sky High Club" was launched to boost business during the need periods.

Kota Kinabalu -- The Business Development team blitzed the Kota Kinabalu business and government offices in February to "jump-start" the new year of the rabbit with a Great Value rate and updates on The Magellan Sutera Hotel.

San Francisco -- The associates at the Reception Desk upsold US$13,698 for the month of January. Dion Samuel topped the list with 23 roomnights and US$1775 in additional revenue. Angelique Brooks received special recognition for selling the Penthouse as a walk-in for two nights at US$1000 per night. . .The Valentine "Love Package" which offered champagne, truffles, room and breakfast for $245 each sold 62 packages.

Yokohama -- Because of the present economic conditions, outbound business from Japan is down, however inbound travel from Hong Kong to Japan seems to be increasing.

Kota Kinabalu -- The trend in KK is still a very low average rate and a lot of 'bargaining' for rates from hotel to hotel. The hotel aims to meet the market requirements but to also gain the 'edge' on competitors through their service standards. There is also a focus on increasing the European market share. With the imminent opening of the 3000 seater convention and exhibition centre, the MICE market is also a definite market. No one else in the region has the capacity that Sutera Harbour Resort will have as a combined force once the resort is fully completed.

Thailand -- The 11^th PATA Adventure Travel & Eco-tourism Conference and Mart was held in Chiang Mai in northern Thailand was held with many participants also organising pre and post conference tours to other parts of the country.

Yokohama -- The Pan Pacific Millennium Invitation ticket is now distributed to guests celebrating the last year of the millennium. This ticket is valid till March 31, 2000 and rates for two in the Executive Twin room is: Sunday-Thursday: \20,000++, Friday : \30,000++, Saturday/eve of public holiday \35,000++.

KLIA -- Attractive Conference & Banquet packages offering extra privileges such as Annual Dinner and Wedding Package with live entertainment from popular local artiste. . .The Banquet team has also launched Outside Catering Sales Kit

Malacca -- The STAY 3 PAY 2 Package offers Weekday - RM 198nett per night in Superior Room with breakfast for 2; Weekend - RM218nett per night in Superior Room with breakfast for 2. Optional package of RM220nett per room per night in a Superior Room with breakfast for 2. Valid until 30th June 1999. . . The golfer's package inclusive of room offers Weekday - Golfing Single: RM 260nett per pax; Golfing Double: RM 190nett per pax; Double (Non-golfing Spouse): RM 140nett per pax. Weekend - Golfing Single: RM 320nett per pax; Golfing Double: RM 230nett per pax; Double (Non-golfing): RM 170nett per pax

Jakarta -- The Community Care Program 'Street Gallery' featured a Painting exhibition & sales of street painters' arts in the hotel Lobby for 2 weeks in February. This is the hotel's contribution to the community of local artists and to give them opportunity to show their talents. The exhibition was officiated by the Charge d' Affair of the Royal Dutch Embassy, Mr. Dr. B. Berensen

Kota Kinabalu -- The Ranuk Ranuk Orphanage is the hotel's community project for 1999. The current focus is to replace cupboards and hinges on all the children's bunk beds, followed by a bazaar to purchase a television set, video player and educational videos.

Dhaka -- Collection of money from donation boxes were handed over to the selected orphanages.

San Francisco -- The hotel again sponsored a blood drive to help local hospitals maintain adequate emergency supplies. 23 associates donated blood.

History of Tokyu’s Overseas Hotels (Part Four)

Until 1985 Japan Overseas Investment Corp (JOICO) operated the Japanese Restaurant Furusato in Hotel Sari Pacific Jakarta. When the contract between JOICO expired, THI thought that they could operate the Japanese Restaurant by themselves and incorporated International Restaurant Service (IRS) on March 14, 1985. The office was set up in Singapore with Mr. Matsui Ex-General Manager of Hotel Sari Pacific. Japanese restaurants were being planned in Singapore and Kuala Lumpur, and it was thought necessary to create a separate company to service the specialized field of Japanese food.

The business of this company were planning, designing, undertaking operation and management, consultation of restaurant, bar and disco and all related business. At first there was no limitation to Japanese restaurant, and in fact IRS serviced Hai Tien Lo Chinese Restaurant in Kuala Lumpur and Singapore in the beginning. These were the only exception and IRS has not tried any other operation than Japanese restaurant since then.

The name of the Japanese restaurant was named "Keyaki" and all the three restaurants in Jakarta, Singapore and Kuala Lumpur were named Keyaki accordingly. After a while, when Mr. Matsui retired, the office was moved from Singapore to Tokyo. Presently two more Keyaki in Bangkok and Glenmarie opened to make it five all together.

The members of the IRS team today are Mr. Masa Nakauchi ex-RM of Pan Pacific Yokohama, Ms. Kumiko Suzuki who used to work in Keyaki Kuala Lumpur and Ms. Junko Matsuo. Their objective is to look into the Keyaki operation in Jakarta, Singapore, Kuala Lumpur, Bangkok and Glenmarie.

Together with that they are seeking opportunities in Japan to work as restaurant consultant. Working together with the "Honorable Iron Chef" Mr. Ishinabe of the French restaurant "Queen Elizabeth" in Pan Pacific Hotel Yokohama, they are trying to expand this "Queen Elizabeth" brand not only inside a hotel but also in other commercial areas. By doing this they will once again go into to fields other than Japanese cuisine.

For your information the name "Iron Chef" came out from a Television program in Japan. The program is a battle between famous Japanese Chefs. There are three "Iron Chef" from different cuisine in the program and Mr. Ishinabe used to be the "Iron Chef" for the French cuisine. Each week a different challenger will battle with the "Iron Chef". Mr. Taka Kawai Ex-Executive Chef in Pan Pacific San Francisco, now working at Pan Pacific Yokohama was one of the challengers of this program.

As from April 1, 1989 THI appointed Emerald Management Company to undertake consulting service in respect of hotel management and operation, which THI was responsible under the respective Hotel Management Contract.

Also effective on the same date both companies started to cross-sell each property under the same name of Pan Pacific Hotels and Resorts. Until then sales offices in Hong Kong, Sydney, London and Los Angles belonged to THI and those at Costa Mesa, Tokyo and Osaka belonged to EMC. Each sales office only supported hotels, which belonged to their organization. There was a time when both THI and EMC had their sales office in Tokyo and Osaka. But as of April 1, 1989 they joined together and was named K.K. Emerald.

(to be continued)

If you would like to know anything about Tokyu Corporation please e-mail me at:

kazuyoshi.shimojima@tkk.tokyu.co.jp