GILBERT'S BOOKS (PUBLISHER)
Terms and Conditions

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PAYMENT

Prices are quoted in CANADIAN funds only!

Shipping and handling are extra (please see section on Shipping in the right hand column of this page).

There are several payment methods accepted: credit card (VISA or MASTERCARD), PayPal, Western Union, personal cheque, international money order, or cash.

CREDIT CARDS

Please note that we accept the following credit cards: VISA, and MASTER CARD. Credit card orders may be made by telephone, mail or e-mail.

PAYPAL

If you have a PayPal account you may pay by VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. You may order online through our secure online shop.

WESTERN UNION

Payment may be made by Western Union from any where in the world. Please contact us for details.

CHEQUES & MONEY ORDERS

If you live in the United States and wish to pay by personal check in US funds, please ensure that the check, OR "International" money order has a U.S. clearing bank listed on the payment as well as the account number of the Federal Reserve System.

Please make all checks, and money orders payable to PAUL GILBERT.

PLEASE NOTE that our bank now places a 5 BUSINESS DAY HOLD on ALL CANADIAN CHEQUESand a 15 BUSINESS DAY HOLD on ALL U.S. CHECKS This means that your order will not be shipped until after your check has been cleared by our bank.

CASH

If you want to pay by cash, please make sure that you send it via Registered Mail for your own protection!

TAXES

CANADIAN ORDERS please add 5% H.S.T. to your total.

ATTENTION: OVERSEAS CUSTOMERS

Please note that if you are using PayPal to pay for your order, that the shipping and handling rates in our online shop are for orders within Canada and the United States ONLY.

Further charges are applicable to ALL overseas destinations. You will be sent an invoice via PayPal for any additional shipping and handling charges.

For further information on our shipping and handling rates please contact our office by email for the applicable rate.

All overseas orders are shipped via Surface Mail. If you want your order sent via Air Mail, please advise us so that we can advise you of the extra shipping charges.

Thank you for your book order!

Спасибо за ваш заказ!

SHIPPING, HANDLING & INSURANCE

All book orders are shipped by Canada Post. For all mail-in orders, please add the following to the total of your order;

CREDIT CARD & CHEQUE ORDERS

Canada: $15.00 for the 1st book
+ $2.00 for each additional book

USA: $15.00 for the 1st book
+ $2.00 for each additional book

Overseas: Please contact us for the surface post and air mail rates to your country

**NOTE: Heavy shipping charges may be applicable based on the size and weight of your parcel.

PAYPAL ORDERS

Canada & USA:

$15.00 - Orders up to $49.99
$20.00 - Orders from $50.00 - $99.99
$25.00 - Orders from $100.00 - $199.99
$35.00 - Orders over $200.00
$40.00 - Orders over $250.00

Overseas: Please contact us for the surface post and air mail rates to your country

**NOTE: Heavy shipping charges may be applicable based on the size and weight of your parcel.

Orders will be processed within 2 business days of receipt of your order and payment being received by this office.

All books are shipped by Canada Post. Please note that due to changes made by US customs after September 11, 2001, we will not ship orders to an address in the United States by courier (i.e. FedEx, UPS, etc.). If you want your order sent via Canada Post Xpresspost, Expedited or Air Mail, additional charges will be applicable and payment must be made in full before order will be shipped. Additional shipping charges may apply on all heavy and/or over-sized books.

In the event that a book(s) is not yet available or out of stock, you will be notified by mail within 48 hours of receipt of your order reaching this office. Your payment will not be cashed unless books are in stock in our warehouse.

DELIVERY TIME

CANADA & THE UNITED STATES: Please allow 5-10 BUSINESS DAYS for delivery within Canada and the United States. Please be patient as we cannot be held responsible for the postal service.

ALL OTHER COUNTRIES: Please allow 5-15 BUSINESS DAYS for delivery by Air Mail, and 6-12 WEEKS for delivery by Surface (Economical) Mail. Please be patient as we cannot be held responsible for the postal service.

REFUNDS AND EXCHANGES

Please note that all sales are final. Exchanges will only be made if an item is defective. We take great care to ensure that books are packed well for shipping. Therefore we will not be responsible for books and videos that are received damaged due to shipping.

IF YOU CANCEL YOUR ORDER

In the event that you cancel your order prior to it being shipped, that we reserve the right to charge a cancelation fee of 10% of the total order.

QUESTIONS & INFORMATION

If you have any questions, or require additional information on placing an order, payment, delivery, etc., please do not hesitate to contact Gilbert's Books. This page was last updated on November 11, 2012 and is subject to change without notice.