In accordance with C.S.A. regulation B335-04 (section 7.1.1), Refresher courses shall be held: a) at intervals not exceeding 3 years; or b) In case of accident or incidents attributable to operator error. The Refresher Training Program runs approximately 2 hours, and includes the following: * Types and Designations of forklift trucks. * Conducting Pre-operational inspections, what to look for, using the checklist. * How to report defects to supervisors or maintenance. * Lockout/tagout procedure when lift truck is not safe to operate. * Weight capacities, Load Plates, load centres, extended loads. * How capacity is affected with different sized loads and how high the load is lifted. * Stability Triangle/Tetrahedron, Affecting the centre of gravity, maintaining stability. * Maintaining safe operating speeds. * Rear Wheel Steering, clearance when turning, rear end swing. * Approaching doorways, intersections and blind spots. * Surface conditions such as inclines, railroad tracks, rough surfaces and wet surfaces. * Stopping Distances. * Approaching and engaging a load, lining up the forklift squarely. * Ensuring the load is stable, labeling, securing a load, and inspecting pallets. * Traveling position of forks when loaded or unloaded. * Controlling the fall zone. * Raising and lowering loads. * Loading and unloading public carriers. * Parking the lift truck. * All relevant extracts from the Occupational Health and Safety Act. * Personal responsibilities of forklift operators.