My Resume.

Jeremy M.L. Cloer

 

Career Objectives:

A Challenging career, dealing with all aspects of the modern ideals of business, where I can fully exploit my talents and experience.

 

Work Experience:

 

Boy Scouts of America: Peaceful Valley Scout Ranch

Counselor for Eagle Bound & High Adventure Instructor

From: March 1992 To: August 1992

This became one of my most defining work experiences.  That knowledge and experience has shaped me both as a person, and as a professional.  Many of the leadership skills and knowledge I acquired in the B.S.A. has truly set me apart from my coworkers and given me a decisive edge. 

 

McDonald’s Restaurants: Fort Collins, CO

Held all positions starting from a cook to a Shift Manager and Equipment Manager.

From: August 1993 To: June 1996

This is where I developed my skills as a leader and put them to practice in a traditional work environment.  I look upon this time with pride and even today I carry with me many of the experiences I had there. 

 

Fort Collins Truss: Fort Collins, CO

Builder & Forklift Operator

From: July 1996 To: November 1996

This is where I truly learned independence and self-reliance.  As a builder, you are responsible for you own set of trusses, from start till completion.  If you miss-calculate, then the job is ruined and there is now one else to blame.  As a Forklift Operator, I utilized organization.  Without organizational skills, I would have mixed orders together as well as cost the company time and money. 

 

Telecom: Fort Collins, CO

Representative

From: December 1996 To: January 1997

This was a very short introduction to the world of Teleservices.  This was the single most profound mistake I have made this far.  This company was both dishonest to their employees and their clients.  Not to mention that actual Business owners who were being harassed.  This could only be described as a learning experience!

 

BaseCamp: Fort Collins, CO

Counselor at Johnson Elementary School

From: January 1997 To: May 1997

This was a before and after school day care for elementary students which was both sponsored and facilitated by the school.  This was a great opportunity to use all of my Scouting Knowledge to entertain and enrich the children I watched after.  This was a part time position that I loved. 

 

Arby’s Family Restaurants: Fort Collins, CO

Cook to Trainer

From: January 1997 To: May 1997

I began as a cook and quickly cross-trained in order for advancement.  I became trainer and was destined for Management; however, I was enticed by an advertisement in the paper for the Wal-Mart Distribution Center.

 

Wal-Mart Distribution Center:

Order Filler to Cross dock Supervisor

From: July 1997 To December 1997

This was a fast-paced work environment full of problem solving and deadlines.  I learned how to use time management as well as figuring things out for myself and making those crucial last minute decisions.  This is where I truly realized my potential under pressure was higher than ever.

 

Sitel Corporation: Fort Collins, CO

Customer Service/Emergency Road Service Representative to Lead/Inbound Data Compiler

From: January 1998 To August 1998

This was a customer service oriented position d3ealing with the ALL STATE MOTOR CLUB.  I also handled the Emergency Road service, which was basically a dispatch service.  The Customer service part is where I learned a majority of my people skills.  The agility to make an angry man stuck out on the side of the road in the rain understand that his membership is suspended is no easy task.  However, I quickly became known as “The man who gets things done” by the customers I worked with.  This also made me equally popular among my peers and the supervisors.  This attention to detail landed me in a promotion as a data compiler.  At this level, I basically sat at a computer and processed information on the employees’ attendance, call volume, and talk times, as well as Quality Assurance.  I learned a lot about customer relations as well as the politics involved in a Corporation. 

 

Center Partners Incorporated: Fort Collins, CO

Customer Service/Ideal Dial Agent

From: September 1998 to October 1998

This was a customer service and “soft sales” position dealing with the Ideal Dial Corporation.  I truly enjoyed this job and was looking towards advancement.  Unfortunately, CPI (Center Partners Incorporated) was forced to cancel their contract with Ideal Dial.  Currently, there were not any positions available, so all of the Ideal Dial agents were left without a job. 

 

Center Partners Incorporated: Fort Collins, CO

Customer Service/Orcom

From: January 1999 To: May 1999

This was a customer service and “soft sales” position dealing with KNEnergy/Simple Choice.  This was another exceptional position with real opportunity.  It Proves CPI’s ability to continue to keep high standards in work ethics while making a profit and a sizeable contribution to the business world.  The knowledge and experience I gained in this position lead me to a promotion within the group.

 

Center Partners, Incorporated: Fort Collins, CO

Orcom Team Lead

From: May 1999 To:  September 1999

At this point I was promoted to Orcom Team Lead.  In this position I was responsible for 6-8 agents and for the second shift as a whole.  I was also given Monitoring tasks associated with Quality Assurance for all of the agents in the group. This has served as an incredible experience and wonderful opportunity for me to take what I had learned as an agent and use it to strengthen the group.  I brought a fresh approach and a lot of ideas to the table.  I set out to implement a number of morale-boosting and team strengthening programs which were a total success.  My team quickly rose to become the top selling group.  I paid particular attention to the overall morale for the entire product group.  I quickly found that my willingness to “listen” opened communication between both the Leadership group and the agents.  This allowed for more efficient handling of problems and concerns.  I was given the opportunity to hone my balancing skills, concerning task management.  It was difficult to find time to complete the numerous monitoring duties, while attending to the various needs of my team as well as the group.  I met the challenge head on and improved my “Multitasking skills” ten-fold.  This was another fine addition to my work experience. 

 

Center Partners Incorporated: Fort Collins, CO

Customer Service/Technical Support Agent for Verifone

From: September 1999 To:  August 2000

After it became apparent that the Orcom group was going to drastically downsize, I applied and was offered a position in the Verifone group.  As a Verifone agent, I was responsible for the technical service of Verifone Credit Card Terminals for various clients.  I truly enjoyed working with the exceptionally talented and knowledgeable people that made up this fine group.  It was refreshing to have a dedicated group of agents that were so easy to work with.  I have also enjoyed the problem-solving aspect that was quite lacking in many of the previous positions I have had.  Of course, I had to tap into my Customer service experience to successfully communicate and assist the very diverse set of clients that this account serviced. 

 

 

Center Partners Incorporated: Fort Collins, CO

Customer Service/Technical Support Agent for Qwest

From: August 2000 To:  Present

Center Partners, after winning the Qwest accounts, decided that they no longer wished to renew their contract with Verifone.  With the new accounts we gained with Qwest all of us involved with Verifone were able to transfer to the various Qwest accounts.  This job included handling billing and technical support for Qwest Choice TV and Online.  We also address the combined bill which includes telephone services.  Eventually the technical side was pulled “in house” by Qwest but we continue to handle the billing for the account.  This is similar to my experience with Orcom, but instead of Direct TV and Utilities it is Digital Cable and Online with Phone services.

 

Academic Goals:

At this time, I am currently reviewing my options, desires, and priorities concerning my major and/or Majors.  I am positive that I will continue my education although I feel that it is a waste to continue with school until I have a true focus.  However, I have always had a long-term goal of achieving a doctorate in Political Science with a specialization in Foreign Affairs. 

 

Academic Achievements:

High School Diploma, ROCKY MOUNTAIN HIGH SCHOOL, Fort Collins, CO GPA: 3.25

Awarded: The WHO’S WHO in AMERICAN HICH SCHOOL STUDENTS, 2 years in a row

Awarded: The ACADEMIC ACHIEVEMENT SCHOLARSHIP from the Masonic Lodge

Awarded: The FIRST GENERATION COLLEGE STUDENT SCHOLARSHIP from the Federal Government, 2 years in a row.

Awarded: The FRONT RANGE COMMUNITY COLLEGE SCHOLARSHIP FOR ACADEMICS, 2 years in a row

Currently have attended Front Range Community College for 2 ˝ years.  I have accumulated enough transferable credits to equal the status of a Junior at a Collegiate University.

 

Other Achievements:

I was Awarded the EAGLE SCOUT award from the Boy Scouts of America.  This is the Boy Scouts’ Highest honor

 

While in High School, I became a Violinist and played in the highest decorated High School Symphony in Colorado

 

On January 3, 1998, I married Rebecca Ann Singer.  This is the single most important achievement of my life. 

 

During my employment with Center Partners Incorporated I have participated in a special learning program which instills the students with the tools and knowledge necessary to become valuable leaders.  This program is called Learning to Lead and is taught by the accredited trainers at Center Partners.  In fact Front Range Community college will apply academic credits for attending these classes.  I feel that this training has been very valuable as it gives real world answers on the best way to deal with various situations that arise in a work place.  This class was reserved for those in leadership positions and in some cases to those that showed promise and had held leadership positions.