> Front Desk – Receptionist (Brownsville)
> Verizon Online Supervisor (Fishers)
> Verizon Online Quality Agent (Columbus, Westbelt)
> Assistant Project Manager – Apple (Brownsville)
> Trilegiant Positions Available (Westbelt)
> BellSouth positions (Albany and Columbia)

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CallTech Job Posting

Posting Date: 08/19/2005
Posting: #PA81805 Closing Date: 8/22/05
Position: Front Desk – Receptionist (Brownsville)
Reports to: Kathy Matteucci
Salary: TBD
Schedule: Mon – Fri (8am to 5pm) With Additional Hours as Needed

Duties and Responsibilities:

• The person in this position will keep the HR Team informed of everything going on in their office(s)
• Responsible for greeting visitors and answering high volume incoming calls
• Receive job applicants and give out forms and placement & typing tests
• Data entry
• Keep front desk and applicant files organized
• Assist others in the department as needed
• Paperwork processing and other miscellaneous tasks

Qualifications:

• Working knowledge of Microsoft Office, Windows, Internet and Outlook is required
• Multiple task abilities are imperative with attention to detail, excellent interpersonal skills, strong organizational and time management skills
• Ability to take initiative and to handle confidential issues
• Excellent communication skills and phone etiquette
• Excellent attendance record
• Must know how to use fax, copier and multi-line phone systems
• Upbeat and positive attitude
• Ability to work well with others and keep focused in a fast paced environment
• Position requires flexibility, able to work overtime, and able to change shift time.

Applicants need to complete a job posting application that must be signed by your immediate supervisor, APM, or project manager. If you have been in your position less than 90 days, the posting will need to be signed by your project manager. Applications need to be turned in to the Human Resources department. The closing date for accepting applications is Monday, August 22nd at 5:00PM. We cannot accept applications from employees with 3 or more points.

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CallTech Job Posting

Posting Date: 08/18/05
Posting: 081805-SUP Closing Date: 08/22/05
Position: Verizon Online Supervisor (Fishers)
Reports to: Sarah Good
Compensation: $11.00
Hours: Must have open availability and be able to work additional hours as necessary.
Schedules: MUST HAVE OPEN AVAILABILITY

Duties and Responsibilities:

• Supervise Verizon Online consultants.
• Manage and maintain proper performance standards and levels.
• Maintain appropriate staff requirements to meet service level standards.
• Insure efficient and effective VOL procedures are utilized to provide excellent customer service.
• Develop and present core team with career pathing, development of enhanced communication skills, and improved customer skills.
• Provide ongoing training and coaching through call monitoring and analysis of employee call data.
• Administer performance reviews on a daily, weekly, monthly, and yearly basis.
• Complete all work assignments within given due date.
• Attend all CallTech / VOL meetings and functions.

Qualifications:

• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to motivate staff.
• Ability to coach.
• Ability to work independently.
• Ability to communicate with all levels of management.
• Microsoft Office experience preferred.
• Previous supervisory experience helpful.

Applicants need to complete a job posting application that must be signed by your immediate supervisor. If you have been in your position less than 90 days, the posting will need to be signed by your project manager. Applications need to be turned in to the Human Resources department. The closing date for accepting applications is Monday, August 22, 2005 at 5:00PM.

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CallTech Job Posting

Posting: 081505 Posting Date: 08/17/05
Closing Date: 08/22/04
Position: Verizon Online Quality Agent (Columbus, Westbelt)
Reports to: Gary Holdren
Compensation: $10.00 hourly
Schedule: Evening Hours (flexibility & weekends required)

Duties and Responsibilities

• Insure efficient and effective procedures are utilized to provide excellent customer service.
• Develop and present core team with career pathing, development of enhanced commutation skills, and improved customer skills.
• Provide ongoing training and coaching through call monitoring and analysis of employee call data.
• Complete all work assignments within given due date.
• Must Attend all CallTech / Verizon meetings and functions.
• Must maintain a flexible schedule and work additional hours as necessary to support the business need.
• Take Tier2 calls as needed.

Qualifications

• Excellent organizational and time management skills.
• Ability to motivate staff; positive attitude a must.
• Ability to communicate with all levels of management.
• Previous coaching experience preferred.
• Must be able to handle call escalations.
• Technical competence with Internet services.
• One year of customer experience in a related field.
• Knowledge or experience dealing with DSL modems and Configuration.
• Knowledge and working experience with Windows networking protocols; ISPs such as AOL, CompuServe and Earthlink; Internet browsers – IE, Netscape; and Windows 95, 98, ME, NT, 2K, XP, and MAC.
• Knowledge of the Microsoft Office Products – Excel, Word, PowerPoint.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task.

Applicants need to complete a job posting application that must be signed by your immediate supervisor or project manager. If you have been in your position less than 90 days, the posting will need to be signed by your project manager. Applications need to be turned in to the Human Resources department. The closing date for accepting applications is Tuesday August 22, 2004 at 5:00PM. We cannot accept applications from employees with 3 or more points.

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CallTech Job Posting

Posting: # 08110501 Posting Date: 08/11/05
Closing Date: 08/25/05
Position: Assistant Project Manager – Apple (Brownsville)
Reports to: Brian Sheriden – General Manager
Compensation: (To be determined based on qualifications)
Hours: Monday – Friday 10 am – 7 pm
Availability: Must have Open Availability to Accommodate Business Needs

Duties and Responsibilities:

• Understand all aspects of the client contract as it relates to performance metrics
• Manage and develop supervisor staff to meet all performance objectives.
• Manage performance improvement plans at all levels within the department.
• Interface with customer and clients diplomatically and professionally.
• Consult with CallTech management on an as needed basis; keep management informed.
• Communicate daily with the Project Manager as it relates to daily performance
• Understand and administer CallTech’s policies and procedures.
• Create and maintain a positive work environment for all employees.
• Perform administrative support related tasks as required.
• Maintain all performance logs and performance reporting as required by the Project Manager.
• Meet all other duties and objectives as assigned by CallTech management.
• Must maintain a flexible schedule and work additional hours as necessary to support the business need.

Qualifications:

• One to three years’ management / supervisory experience preferred.
• Must project a professional image and a positive attitude.
• Must have strong leadership ability.
• Prior call center experience preferred.
• Must have effective communication, writing, analytical and organizational skills.
• Must possess and demonstrate excellent interpersonal and leadership skills.
• Must be able to learn and train new technologies.

Applicants need to complete a job posting application and submit it to the Human Resources department. We cannot accept applications from employees with more than 2 points. Applications must be received by 5:00 pm, August 25, 2005.

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TRILEGIANT POSITIONS AVAILABLE IN WESTBELT

Retention Sales Representative

Job Objective
To work in a call center environment, attempting to retain customers wishing to discontinue an existing membership service.

Education
Must have a High School Diploma or GED equivalent

Experience
Previous sales background required. Collections, door-to-door and marketing helpful background helpful. Previous call center experience preferred but not required.

Requirements:

• Excellent interpersonal, verbal and written communication skills
• Must be able to multi-task and work independently
• Provide outstanding customer service with a positive attitude; express concern for the customer's needs and offer assistance
• Abide by rules of management to uphold company policies and procedures
• Cooperate with supervision and the management staff at all times to accommodate the client's needs and expectations
• Must be at least 18 years of age or older
• Must possess basic computer knowledge and skills
• Schedule adherence is required

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POSITIONS AVAILABLE IN ALBANY & COLUMBIA

Job Description - Agent, BellSouth DSL Support

Duties and Responsibilities:

• Provide BellSouth consumer customers with excellent technical support on Digital Subscriber Line services.
• Demonstrate effective product knowledge in solving customer problems.
• Resolve customer issues on the first call as often as possible.
• Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude at all times.
• Address and solve technical problems in a timely manner; complete all work assignments within expected timeframes.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all CallTech policies.

Qualifications:

• Technical competence with Internet services.
• One year of customer experience in a related field.
• Knowledge or experience dealing with analog modems and ISDN terminal adapters, configuration and initialization strings.
• Knowledge and working experience with Windows networking protocols; ISPs such as AOL, CompuServe and Earthlink; Internet browsers - IE, Netscape; and Windows 3.X, 95, 98, NT, MAC.
• Knowledge of the Microsoft Office Products - Excel, Access, Word, PowerPoint.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task.
• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.