Mission Guild Studio - Ordering Details - Furniture and Decor - Mission and Arts & Crafts

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Ordering Details & Policies

Mission Guild Studio

*We Have Retail Gallery Shops Located
- On The Historic Roycroft Campus -

37 South Grove Street, East Aurora, NY
*Inside the Roycroft Antiques Building, up the 1st set of stairs then to your right.

And also at 31 & 40 S Grove St, East Aurora, NY 14052
Inside The Roycroft Copper Shop & at the Roycroft Inn

*Please Note, Our Galleries and Shops Do Not Feature
Every Selection Shown Within The Online Catalog or At Our Shows.
Web Catalog Orders May Be Placed Online or By Phone.

:: The Above Retail Locations Are Open Daily ::
Many Unique & One of a Kind Mission Guild Offerings,
Framed Tiles, Decorative Loose Tiles, Fine Jewelry Selections
Framed Prints and Select Furnishings Are Available Daily
At the Gallery Shops On The Historic Roycroft Campus

Email Mission Guild Studio

To order by phone please call
Our Studio Office At:

Web Sales:
*Please note, all Web Cart/Online Sales are automatically charged the complete total
for the order, including shipping and handling fees, at the time of purchase*

- Please contact us with any questions, especially those pertaining to the "Holiday Gifts" or "Special Occasions" -

If You Wish To Speak With Us By Email, Phone or Contact Us By US Mail
Please Note Our Studio Office Phone & Ship to / Mailing Address Below:
(Our Office Mailing Address Differs From The Gallery & Shop Locations Above)

Mission Guild Studio Office
PO Box 622
Mount Vision, New York 13810
Office Phone: 607-433-2373
Click Here To
Email US With Any Questions>

Purchases from our web site catalog may be made Online
With a Master Card, Visa, Discover, American Express or PayPal
Or you may order by Phone using the above methods of payment.
You do not need to have a PayPal account to order online via our web site.
*Lead-Times do apply to all of our hand crafted selections unless marked "Available Now"
- Additional *Lead-Time Details Are Noted Further Down On This Web Page -

*Please Note:
We Do Not Offer a Walk In Studio Or Retail Store
At Our Office Address In Mount Vision, New York,
However We Do Offer A Number Of One of a Kind Works For Purchase
At Historic Galleries & Shops Located In East Aurora, NY
And At A Number Of Artisan Shows & Exhibits.
Please Visit The "Shows & Events" Page Of Our Web Site To View The Current Show Listings
And The Addresses For the Retail Galleries & Gift Shops Showcasing Mission Guild Works Year Round.
- Or Click Here -

We Also Offer This Extensive Online Catalog Via Our Web Site.

*On Hand Inventory:
Our Galleries and Shows Do Not Feature Every Selection Shown Within The Online Catalog, But They Do
Feature Many Different Versions Of Those Shown Here and Also Many Wonderful Offerings Not Featured Online.
"Available Now" Marked Offerings Online Or Online Sale Selections
Are Only Available Through This Web Site Catalog &
At Some Of Our Exhibits... Not At The Gallery Shops.
Our Handcrafted Inventory Offerings Will Always Vary At The Different Gallery Locations.
Please Email Us With Item Specific Questions.
- sorry, paper catalogs are not available -

The Mission Guild Studio is an artisan owned and operated establishment.
We are extremely proud to be
Awarded Roycroft Artisans in Wood, Clay & Metal/Jewelry
It is an honor to have received such an award
and as part of the criteria for receiving this award this also means all orders in wood & clay
are designed & created by One or Two Artisans, not factory produced.

Roycroft Awarded Artisans

- Many Of Our Offerings are of Limited Availability -

Most all of our Selections noted as *Available Now will be packaged & shipped out
from our studio within approximately 10 business days of your payment receipt.
All other selections require a Lead Time for their hand crafting, creation and completion.
Lead Times will vary based on the item(s) being ordered as well as the schedule of pending orders
at the studio when your order is placed. Feel free to contact us with your questions.

Be Sure To Visit our “Ordering Details” and the “About The Studio”
Categories of our web site Directory for additional details on our offerings.

The www.MissionGuild.com Catalog is our exclusive website & catalog.
We do not have a mail out paper catalog since new Artisan
Created offerings are always being added and updated.

We offer 50/50 Payment Installments on orders in excess of $175.00
*See Details Below

- Please Feel Free to Contact us with your Questions -

- Ordering from the Mission Guild Studio -

- - Website Catalog & Online Shopping Is Available For USA Addresses Only - –
* Our Online Shopping System Is Programed For Purchases Within the USA Only *

Due To Shipping Service Modifications And Changes With Our Local Shipping Service Provider We Are
No Longer Able To Accept Orders For Customers With Outside The USA Shipping Addresses Directly Via Our Studio;
However Customers With International Shipping Addresses Can Inquire With One Of Our Retail Shops Or Galleries
In Order To Verify Any Shipping Possibilities Outside The USA & To Also Confirm Specific Item Availability At These Locations.
We do not retail all Mission Guild selections at our shops or shows.
On hand "available now" inventory is limited and will vary throughout the year.
- We appreciate your understanding -

- Click Here To For A List Of Gift Shops & Galleries -
Showcasing Different Mission Guild Works Year Round

If an Item Does Not Have the "Add to Cart" Icon
Next to it at this time, You may Contact Us by
Phone or Email to make the purchase.

A Brief Overview of the

Mission Guild Studio

*Additional Details and Answers to Your Questions Can Be Found Below
Our Offerings are Artisan created in the Craftsman Tradition.
Our selections are Hand Crafted here in our New York Studio.

About Our Studio

All of our offerings are Artisan Designed and Hand Crafted here in our New York studio.
The Artisans creating your order are the Only individuals working on All
of the orders at the studio from start to finish.
Additional information on our Studio and Artisans can be accessed via
the "About The Studio" link in our Main Directory.
Roycroft Artisan Awarded in Wood & Clay.

Sizes listed are always Approximates. Each Selection is a work of Functional Art.
Each creation is either Stamped, Logo Carved, Labeled or Signed by the artisan(s) and each is Unique to Itself.
Considering the Nature of our mediums, no two selections are Completely Identical.
As individual Artisans and Craftsman we are Creators and Designers with a philosophy of
"Forward thinking in the Craftsman Tradition"
We do not reproduce other artisan's creations such as those of
Stickley, Roycroft, Limbert, etc; however our designs may very well contain
certain elements and characteristics of these former masters.
When you order from the Mission Guild you are receiving an Original
Mission Guild design and creation to be enjoyed for years to come.

The Utmost Care and Attention is given to each piece we Create.
All of our Furniture as well as many of our larger framed offerings are
Custom Crated in Wooden Crates For Shipping, not cardboard.

Email Us If You Have - Any - Questions


When will my order be completed ? ? ?

As policy Lead-Times (creation times) for orders to be completed and shipped
will vary depending on the Item or Items being ordered as well
as the current schedule of Orders & Obligations at the studio.
Items marked: *Available Now are available now and are
shipped out from the studio within approx. 10 business days.
*Available Now Items Needed For The Holiday Gift Giving Season
will be Packaged and Shipped Out ahead of our normal schedule whenever possible.
If a Jewelry selection is needed asap we ask that you please
contact us prior to purchasing in order to discuss an expedited shipping possibility.
~ You may always contact us in advance of ordering to receive an idea of an items lead-time ~

*Please note: Concerning Lead-Times...

As a "Dual" Artisan Owned and Operated Studio
There are numerous factors which affect the time frames necessary
to create our studio offerings. Due to the Intricate and
Artistic nature of our work there are no guaranteed lead-times for creation
on your order only approximates. These "approximate"
lead-times may be subject to increase or decrease due to any
number of circumstances. Please remember, we are an
Artisan operated studio, creating your selections by hand.
We are not a mass production factory with a stockpiled inventory
or multitude of employees handling different aspects of the production.
Only One to Two artisans will actually create your order.

As a ball park idea on Lead Times:

- Framed Works requiring a lead time will tend to have an approximate 12-15 week lead-time for creation.
- Our furnishings may require an approximate 6-12 month time frame for creation, depending on the selection(s) being ordered.
- Tile Murals & Giant tiles (unframed or framed) will lean toward a 12-15 week lead-time as the norm.
- Smaller tile orders in smaller quantities (unframed) will have smaller lead-times from those noted above.
Many times small tile orders (unframed) will lean towards 7-10 weeks depending on the items(s) being ordered.
We will gladly provide you with a lead-time estimate for an order if you wish to email
us with the items of interest including quantity in advance of placing the order.

We accept new orders daily so lead-times will vary depending on the item(s) being ordered
as well as our current studio work load and exhibit schedule.
If you wish to place an order with the intent of having
the order received in time for a special event such as a birthday,
wedding, holiday, etc. you should always contact us in advance
of placing the order to discuss the order details and desired date of
your order's arrival. This will assure a smooth transaction for all of us.

We will always supply our clients with the "approximate" lead-time estimate for
the creation and completion of their order when the order is placed.
An order is completed when it is completed... and is worth the wait.

Feel free to inquire.

Payments, Shipping and Handling, Ordering Policy
Our Prices Do Not Include the Shipping and Handling Fees.
Shipping and Handling Fees as well as Sales Tax Are Calculated For You During Checkout.
Sales Tax applies to New York Customers Only.
- Due To The Nature Of Our Work All Sales, Including Order Deposits, Down Payments & Final Payments Are Final -

Please note, All Web Cart/Online Sales are charged the complete total
for the order, including shipping and handling fees, at the time of purchase.

- Custom Orders & Estimates -
The materials & services markets are everchanging, in turn we
reserve the right to review & modify any cost estimates
as well as lead-time estimates and shipping & handling fees
once 14 days has lapsed from the date the order inquiry details were emailed or provided,
unless the order has been confirmed & down-payment received prior to this point.

In order to create new artistic works and introduce
new design selections to our clientele we are very selective
in regards to which custom orders we will actually create.
We will always review your custom order inquiry and
respond with an answer at our first convenience.

~ Payment Options ~
Yes! We offer Payment Installments...
We Offer a Convenient
- 50/50 Payment Option -
Available on all orders in excess of $175.00 which require a Lead-Time for creation.
This option was created for clients who wish to make two payments on
their order rather than paying for the complete total upfront.
All 50/50 payments must be set up by phone.
A 50% Down Payment/Deposit is due to confirm your order...
The Final Balance (including all packaging & shipping fees) is
due upon the order's completion, prior to packaging & shipping/delivery.

*Payments Methods:
50/50 payments for all lead-time required orders and all custom orders
must be made using a Visa, MasterCard, or American Express Card by phone.
*Please Note: We will only accept a check or money order for items that are listed as "Available Now" which
are items that do not require a lead-time for their creation. A 10 business day hold policy applies
to all "Available Now" noted selections paid for with a check or money order. Crating & Shipping will
occur after the 10 business day hold period has expired on all "Available Now" selections.

Additonal Payment Plans on Larger orders "May" Be Available.
Feel free to contact us with your Questions or
to place an order using this payment option.

The utmost care and attention is given to the packaging and shipping of
our selections at the studio, however we can not be responsible for the handling
or loss of our packages by the carrier (UPS, USPS, FEDEX, Freight Carriers, etc).
The recipient of the order/purchase assumes all responsibility in
filing any claim for damages or loss in shipping, if necessary.
Carriers will expect to see the original box and all of the original
packaging materials in order to file any claims for damages.
The customer is responsible for the costs of all shipping
and handling fees on packages returned to or sent from our studio.

- Ask all Questions Prior to Placing Your Order -

Our Wood Finish
Our Furniture Has A Historic, Arts & Crafts Era, Hand Rubbed Finish.
- Each Selection Is Artisan Crafted –
No two selections are completely identical.
Due to the nature of our work
natural wood grain patterning and
finish tonality will vary from piece to piece.
The age of the wood used, grain and natural porosity
can all influence color tonality throughout a piece.
The photos featured online are of prior works created, but now sold.
Throughout the year different versions of selections shown may be created.
- Please Email Us Regarding Availability -

*Important Information About on Our Handmade Tiles & Art Pottery:

- Tile Sizes, Glaze Color and Creation Notes -
Our handmade clay tiles originate at the sizes noted but will naturally
Shrink during both the air drying and kiln firing processes.
The tile shrinkage will allow room for installation and grouting.
Shrinkage is approximately 10-12% and can vary based on the glaze color & tile design chosen.
Handmade tile sizes, edge and body thicknesses, shapes and glaze colors/tones may vary from piece to piece.
Each Selection Is Artisan Handcrafted; Photos Shown Are Examples Of Prior Designs Created.
Each Offering From Our Studio is a Collectable Work Of Art; No Two Pieces Are Completely Identical.

Please Email Us If You Have Any Questions

:: Lead-Times Do Apply To All Orders ::

Tile/Pottery Uses:

Our handmade art pottery is unique, decorative & collectable, it is not guaranteed to be water tight. We do not recommend putting
water directly in our vases, bowls, etc. If you would like to use our selections for displaying fresh flowers or
plants, we recommend that you use a sealed/protective liner inside the pottery selection. We would also suggest
the use of a drip catch/dish underneath the selection in order to protect your furniture from any possible water
damage. Our pottery and tiles are works of art… to be enjoyed for generations. Extreme temperature changes, freeze
and thaw, may cause damage to any work of art. Unless stated in the items description our pottery is not
considered a food safe product. Our tile is not suitable for extremely wet environments.
- Contact Us With Any Questions -

Payment for any order is Gladly Accepted by:
Visa, MasterCard, PayPal online, *Check or US Money Order.
All of our selections are considered custom orders and
are created to order. Due to the nature of our business
All deposits, down payments and sales are final.
We reserve the right to place a 10 business day hold
On all order payments made via personal or business check.

Please ask all questions in advance of ordering.

- Custom Furniture & Framing Orders Are At Times Considered -

The Mission Guild Studio is an artisan owned and operated studio.
A great deal of our works are one time and one of a kind offerings.
We take great pride in every creation that is hand crafted through our studio
and at times we will Consider a custom order for creation or recreation however
not all of our offerings are selections which we will opt to "recreate" or "redesign".
Feel free to email us with your questions.
A 50% Down Payment is Required to Confirm any Custom Order quote.
*Information on payments, shipping and our ordering policy is noted above.
Additional information on our studio can be found via
the "About the Studio" link in the Directory at the top of this page.
All sales are final.

- Please Review The Details for Placing All Orders Below -
*Be Sure to Include The Following Information When Placing An Order:
1. An Email Address for Contact
2. A Phone Number for Contact
3. Both a UPS & USPS Shippable Address for Delivery
4. Item number(s) and brief description(s) of selections being ordered

- Placing an Order by Phone -

The Cost for each selection is listed with the item's description on each web page.
This cost shown does not include your shipping & handling fees or
the sales tax *for New York state customers.

After you have contacted us by email or phone we will
be able to supply you with the total costs for your
order, including shipping & handling fees and
the sales tax *for New York state customers.


Contact Information:

- Please Feel Free to Contact us with your Questions -
Email Mission Guild Studio
Office Mailing Address:
Mission Guild Studio Office
Mission Guild Studio
PO Box 622
Mount Vision, New York 13810
607-433-2373 Phone & Fax

*Please Note: We Do Not Offer a Walk In Studio/Showroom Or Retail Store
At Our Address In Mount Vision, New York;
However We Do Offer Our Extensive Online Catalog For Ordering
As well as participate in a Select group of "in person" Shows & Exhibits
open to our clients and “to be” clients throughout the year.
- click here for our upcoming exhibit listings -

We also have some wonderful exclusive Mission Guild offerings available for purchase
Year round on the Historic Roycroft Campus in East Aurora, NY.

- Many Mission Guild Selections Are Also Offered For Sale Year Round At The Following Roycroft Locations: -

Roycroft Campus Antiques Shop & Gallery (37 S Grove St, East Aurora, NY) - Phone: 716-655-1565

The Copper Shop Gallery (31 S Grove St, East Aurora, NY) - Phone: 716-655-0261

The Roycroft Inn (40 S Grove St, East Aurora, NY) - Phone: 716-652-5552

The School House Gallery (1054 Olean Rd, East Aurora, NY)

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