Ordering Details & Policies

Contact Information:
Mission Guild Studio 2299 State Hwy 205 Mount Vision, New York 13810 607-433-2373 Phone & Fax

Email Mission Guild Studio
missionguild@stny.rr.com

Any Purchase from our web site may be made
Directly by Phone or Fax with a Master Card or Visa
Payments may also be made by US Mail... even those with the “Add To Cart” Icon.
- contact us with your questions -

*We reserve the right to place a 10 business day hold
On all order payments made with a personal or a business check, bank certifed check or a money order.

*Lead-Times apply to all of our hand crafted selections unless marked "Available Now"
- See Additional Lead-Time Details Below -

The Mission Guild Studio is an artisan owned and operated establishment.
We are extremely proud to be
Awarded Roycroft Master Artisans in both Wood and Clay.
It is an honor to have received such an award
and as part of the criteria for receiving this award this also means all orders in wood & clay
are designed & created by One or Two Artisans, not factory produced.

Roycroft Awarded Artisans

- Many Of Our Offerings are of Limited Availability -

Most all of our Selections noted as *Available Now will be packaged & shipped out
from our studio within approximately 10 business days of your payment receipt.
All other selections require a Lead Time for their hand crafting, creation and completion.
Lead Times will vary based on the item(s) being ordered as well as the schedule of pending orders
at the studio when your order is placed. Feel free to contact us with your questions.

Be Sure To Visit our “Ordering Details” and the “About The Studio”
Categories of our web site Directory for additional details on our offerings.

Contact Information:
Mission Guild Studio 2299 State Hwy 205 Mount Vision, New York 13810 607-433-2373 Phone & Fax

Email Mission Guild Studio
missionguild@stny.rr.com

- Sorry, We Do Not Have a Gallery or Retail Store On Premise Which is Open Daily -
We do however now have a Gift & Tile Exhibit open, by appointment
and invitation, at our studio approximately Three to Four scheduled times a year.
Please visit the "Shows & Events" link located within the web site directory
at the top of this page for further details on these future scheduled events.
Our Artisan Originals may be Viewed and Purchased in
Person at Any one of our numerous Shows & Exhibits,
via our Web Site Catalog On-Line or by Phone.

The www.MissionGuild.com Catalog is our Website.
We do not have a mail out catalog since new Artisan
Created offerings are always being added and updated.

YES...
We offer Payment Options and Plans on orders in excess of $175.00
*See Details Below

- Please Feel Free to Contact us with your Questions -

*Copyright Mission Guild
All Images, Photos, Designs, Concepts, etc. featured within the Mission Guild
web site or in any other marketing medium, advert, sketch, etc. which promotes
or pertains to the Mission Guild Studio and its Artisans is Property of the Mission Guild.
It is Illegal to Reproduce or Copy any of these Images, Designs or Concepts
without prior written and legally documented Authorization of the Mission Guild
itself and such unauthorized actions are Punishable by Penalty of Law.

- Ordering from the Mission Guild Studio -

- Direct Online Shopping Is Available –
* Online Shopping is For Purchases Within the USA Only *

Customers with International Shipping Addresses
Must Contact us by Email or Phone Prior to Making any Purchases Online.
Once you have contacted us we can then Verify Availability of Shipping to you
as well as provide you with the Appropriate Shipping Fees.

If an Item Does Not Have the "Add to Cart" Icon
Next to it at this time, You may Contact Us by
Email, Phone or Fax to make the purchase.

A Brief Overview of the

Mission Guild Studio

*Additional Details and Answers to Your Questions Can Be Found Below

Our Offerings are Artisan created in the Craftsman Tradition.
Our selections are Hand Crafted here in our New York Studio.

About Our Studio

All of our offerings are Artisan Designed and Hand Crafted here in our New York studio.
The Artisans creating your order are the Only individuals working on All
of the orders at the studio from start to finish.
Additional information on our Studio and Artisans can be accessed via
the "About The Studio" link in our Main Directory.
Roycroft Artisan Awarded in Wood, Clay & Glass.

Sizes listed are always Approximates. Each Selection is a work of Functional Art.
Each creation is either Stamped, Logo Carved, Labeled or Signed by the artisan(s) and each is Unique to Itself.
Considering the Nature of our mediums, no two selections are Completely Identical.
As individual Artisans and Craftsman we are Creators and Designers with a philosophy of
"Forward thinking in the Craftsman Tradition"
We do not reproduce other artisan's creations such as those of
Stickley, Roycroft, Limbert, etc; however our designs may very well contain
certain elements and characteristics of these former masters.
When you order from the Mission Guild you are receiving an Original
Mission Guild design and creation to be enjoyed for years to come.

The Utmost Care and Attention is given to each piece we Create.
All of our Furniture as well as many of our larger framed offerings are
Custom Crated in Wooden Crates For Shipping, not cardboard.

Email Us If You Have - Any - Questions

Lead-Times

When will my order be completed ? ? ?

As policy Lead-Times (creation times) for orders to be completed and shipped
will vary depending on the Item or Items being ordered as well
as the current schedule of Orders & Obligations at the studio.
Items marked: *Available Now are available now and are
shipped out from the studio within approx. 10 business days.
*Available Now Items Needed For The Holiday Gift Giving Season
will be Packaged and Shipped Out ahead of our normal schedule whenever possible.
~ You may always contact us in advance of ordering to receive an idea of an items lead-time ~

*Please note: Concerning Lead-Times...

As a "Dual" Artisan Owned and Operated Studio
There are numerous factors which affect the time frames necessary
to create our studio offerings. Due to the Intricate and
Artistic nature of our work there are no guaranteed lead-times for creation
on your order only approximates. These "approximate"
lead-times may be subject to increase or decrease due to any
number of circumstances. Please remember, we are an
Artisan operated studio, creating your selections by hand.
We are not a mass production factory with a stockpiled inventory
or multitude of employees handling different aspects of the production.
Only One to Two artisans will actually create your order.

As a ball park idea on Lead Times:
Framed Works requiring a lead time will tend to have an approximate 12 week lead-time for creation.
Our furnishings may require an approximate 4 - 8 month time frame for creation, depending on the selection(s) being ordered.
We accept new orders daily so lead-times will vary depending on the item(s) being ordered
as well as our current studio work load and exhibit schedule.
If you wish to place an order with the intent of having
the order received in time for a special event such as a birthday,
wedding, holiday, etc. you should always contact us in advance
of placing the order to discuss the order details and desired date of
your order's arrival. This will assure a smooth transaction for all of us.

We will always supply our clients with the "approximate" lead-time estimate for
the creation and completion of their order when the order is placed.

An order is completed when it is completed... and is worth the wait.

Feel free to inquire.

Payments, Shipping and Handling, Ordering Policy
Our Prices Do Not Include the Shipping and Handling Fees.
Shipping and Handling Fees as well as Sales Tax Are Calculated For You During Checkout.
Sales Tax applies to New York Customers Only.
All deposits/down payments and sales are final
*Additional information on Custom Orders and
Payment Plans/Options is shown below.

- Custom Orders & Estimates -
The materials & services markets are everchanging, in turn we
reserve the right to review & modify any cost estimates
as well as lead-time estimates and shipping & handling fees
once 30 days has lapsed from the date the order inquiry details were provided,
unless the order has been confirmed & down-payment received prior to this point.

Please note, All Web Cart/Online Sales are charged the complete total
for the order, including shipping and handling fees, at the time of purchase.

~ Payment Options ~

Yes! We offer Payment Installments...
We Offer a Convenient
- 50/50 Payment Option -
Available on all orders in excess of $175.00.
This option was created for clients who wish to make payments
on their On-Line Catalog orders or Custom Orders
rather than paying for the complete total upfront.
A 50% Down Payment/Deposit is due to confirm your order...
The Final Balance is Due upon Completion, Prior to Shipping/Delivery.
Additonal Payment Plans on Larger orders May Be Available.
Feel free to contact us with your Questions or
to place an order using this payment option.

Shipping...
The utmost care and attention is given to the packaging and shipping of
our selections at the studio, however we can not be responsible for the handling
or loss of our packages by the carrier (UPS, USPS, FEDEX, Freight Carriers, etc).
The recipient of the order/purchase assumes all responsibility in
filing any claim for damages or loss in shipping, if necessary.
Carriers will expect to see the original box and all of the original
packaging materials in order to file any claims for damages.
The customer is responsible for the costs of all shipping
and handling fees on packages returned to or sent from our studio.

- Ask all Questions Prior to Placing Your Order -


Our Finish
We use period finishes on all of our Furnishings and Décor.
Our color is deep and warm with antiquated character.
Our offerings, as shown, may vary in the depth of the stain…
A selection may be lighter or darker based on the Age
and Porosity of the actual wood being used
in the selection. Certain woods will naturally absorb
more of the actual stain color and depth of the stain
during the finishing process. Each selection is unique to
itself yet complimenting to each other. If you feel you need
to achieve a finish color, to match or compliment a pre-existing
color in your home décor, we ask that you contact us to
discuss this *prior to making any purchase from our studio.

*Important Information About on Our Handmade Tiles & Art Pottery

Click Below For Tile Ordering Details

*Tile sizes are approximates
Our handmade clay tiles originate at the size noted but will naturally shrink during the air drying and kiln firing processes.
The tile shrinkage will allow room for installation and grouting. Shrinkage is
approximately 8-12% and will vary based on the glaze color & tile design chosen.
Handmade tile sizes, shapes, thicknesses and glaze colors/tones may vary from piece to piece.
Each Selection is Unique to Itself... No Two are Identical… Each Offering From Our Studio is a Work Of Art.

Tile/Pottery Uses:
Our handmade art pottery is not guaranteed to be water tight. We do not recommend putting water directly in our vases, bowls, etc. If you would like to use our selections for displaying fresh flowers or plants, we recommend that you use a sealed/protective liner inside the pottery selection. We would also suggest the use of a drip catch/dish underneath the selection in order to protect your furniture from any possible water damage. Our pottery and tiles are works of art… to be enjoyed for generations. Extreme temperature changes, freeze and thaw, may cause damage to any work of art. Unless stated in the items description our pottery is not considered a food safe product. Our tile is not suitable for extremely wet environments.
- Contact Us With Any Questions -

Payment for any order is Gladly Accepted by:
Visa, MasterCard, PayPal online, Check or US Money Order.
All of our selections and custom orders are
created to order. Due to the nature of our business
All deposits, down payments and sales are final.

We reserve the right to place a 10 business day hold
On all order payments made via personal or business check.

Please ask all questions in advance of ordering.

- CUSTOM ORDERS ARE AVAILABLE -

The Mission Guild Studio is an artisan owned and operated studio.
We take great pride in every creation that is hand crafted through our studio.
A 50% Down Payment is Required to Confirm a Custom Order.
*Information on payments, shipping and our ordering policy is noted above.
Additional information on our studio can be found via
the "About the Studio" link in the Directory at the top of this page.

- Please Review The Details for Placing All Orders Below -

*Be Sure to Include The Following Information When Placing An Order:
1. An Email Address for Contact
2. A Phone Number for Contact
3. A UPS Shippable Address for Delivery
4. Item number(s) and brief description(s) of selections being ordered

- Placing an Order by Phone or Fax -

The Cost for each selection is listed with the item's description on each web page.
This cost shown does not include your shipping & handling fees or
the sales tax *for New York state customers.

After you have contacted us by email, phone or fax we will
be able to supply you with the total costs for your
order, including shipping & handling fees and
the sales tax *for New York state customers.

We also Offer, on request, a Convenient “Fax Order Form” for our
customers to complete and fax/return to us for easy payment.

---

The MISSION GUILD

Contact Information:
Mission Guild Studio 2299 State Hwy 205 Mount Vision, New York 13810 607-433-2373 Phone & Fax


- Please Feel Free to Contact us with your Questions -

Email Mission Guild Studio

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